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Departures Gates 40-50

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Reserved Seating for Assitance

  • Passengers who require assistance will be escorted and access the aircraft via a step free route using a lift or accessible transport.
  • There is a reserved seating area for passengers requiring assistance, located off the corridor leading from the Departure Lounge and the lift and stairs.

Departure Lounge

Escalator(s) (Escalator from Departure Lounge)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located along the walkway leading from the Departure Lounge to the Gates.
    • The escalators only go down.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Step(s) (Escalator from Departure Lounge)

  • There is a/are step(s) located along the walkway leading from the Departures Lounge to the Gates.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift (From Departure Lounge)

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 124cm x 187cm (4ft 1in x 6ft 2in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is bright.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Walkway to the Departure Gates 40-50 and 51-59

  • It is approximately 150m (164yd) to the Gates from the second set of lifts, escalators and stairs to the departure gates.
  • The route includes a corridor where lighting is low.
  • There is step free access along the walkway.

Step(s) (To the Departure Gates 40-50 and 51-59)

  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The lighting levels at the step(s) are good.

Escalator(s) (To the Departure Gates 40-50 and 51-59)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located along the first walkway to the departure gates.
    • The escalators only go up.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (To the Departure Gates 40-50 and 51-59)

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 114cm x 206cm (3ft 9in x 6ft 9in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Departures Gates 40-50 - Waiting Area

  • There is step free access throughout the Departure Gates area.
  • The surface of the flooring is vinyl.
  • There is clear signage throughout the area.
  • There are departure information boards throughout the area.
  • There is fixed seating available near to each gate.
  • Some seats have armrests.
  • There is a reserved seating area for passengers requiring assistance.
  • The departure gates contain accessible and standard toilets, WHSmith and The Illustrious Bar and Cafe.
  • There is a customer service desk available for Ryanair.
  • The desk is high and does not have a lowered section.
  • There is not a hearing assistance system.

The Illustrious Bar and Cafe

  • The Illustrious Bar and Cafe is located ahead as you enter the Gates.
  • Food and drinks can be ordered from the counter or table.
  • The bar is 113cm (3ft 8in)high, it does not have a lowered section.
  • The counter is 91cm (2ft 11in) high, it does not have a lowered section.
  • There is a mixture of seating with and without armrests.
  • Seating heights vary from 46cm - 74cm (1ft 6in - 2ft 5in) high.
  • The tables are 72cm - 101cm (2ft 4in - 3ft 4in) high.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is located next to Gates 47 and 48.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 112cm (3ft 8in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 232cm x 282cm (7ft 7in x 9ft 3in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 155cm (5ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located between gates 45/46 and 48/49.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Comments View
    • There is a separate baby change room in the toilet block.
    • The door to the baby change room is 112cm (3ft 8in) wide.
    • The baby change table once extended is 91cm (3ft) high.

Walkway Between the Lift/Stairs/Escalators to the Departure Gates

  • It is approximately 100m (109yd) to the second set of lift, escalators and stairs to the departure gates.
  • There is fixed seating located along the walkway.
  • There is step free access along the walkway.
  • There is slight slope along the walkway.
  • There is clear signage to the departure gates.
  • There is a travelator, it is approximately 85m (93yd) to the travelator.

Access to Aircraft

  • Passengers who do not require assistance access the gates via steps.
  • There are 15 + medium steps with handrails on both sides.
  • Passengers who require assistance will be escorted and access the aircraft via a step free route using a lift or accessible transport.

Lift (Departures Gates 40-50 to Apron)

  • There is a lift for public use.
  • The lift is located at the side of the Departure Gate.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are Departures Gate to Apron.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 110cm (3ft 7in x 3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Outside Access (Access to Apron)

  • Entrance View
    • This information is for the entrance located ahead after you exit the lift.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
    • There is a member of staff available for assistance at this entrance.