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Departures Gates 81-88

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Departure Lounge

Departure Lounge to Footbridge

  • Access to Departures is via a slope and footbridge from the Departure Lounge.
  • The total walking distance of this route is approximately 220m (240 yd).
  • There is a slope from the Departure Lounge to the footbridge.
  • There are seats available at the bottom of the slope, which are 43cm (1ft 5in) high.
  • The gradient of the slope is slight.
  • The slope is approximately 40m (44yd) long.
  • There are handrails on both side of the slope.


  • The distance between the footbridge and the Departure Gates is 170m (186yd).
  • There are two sets of doors as you access the footbridge.
  • These doors are double width and permanently held open.
  • The door widths are 165cm (5ft 5in) and 170cm (5ft 7in).
  • The gradient of the footbridge is slight.
  • There is another slope from the footbridge to the departure gates, this is generally slight but is steep in places.
  • This slope is approximately 60m (67yd) long.
  • There is a set of of doors as you access departures.
  • These doors are double width and permanently held open.
  • The doors are 182cm (5ft 11in)wide.
  • There is seating along the footbridge.

Gates 81-88 - Waiting Area

  • There is step free access throughout the Departure Gates area.
  • The surface of the flooring is vinyl.
  • There is clear signage throughout the area.
  • There are departure information boards throughout the area.
  • There is fixed seating available near to each gate.
  • Some seats have armrests.

Eating and Drinking (Joes)

  • The following information is for the cafĂ©/bar.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold snacks.
  • Comments View
    • The cafe is located between Gates 86 and 87, and opposite Gate 84.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 180cm x 280cm (5ft 11in x 9ft 2in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 117cm (3ft 10in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Comments View
    • There is a baby change table in the accessible toilet.
    • Once extended, the baby change table is 90cm (2ft 11in)high.

Standard Toilet(s)

Access to Aircraft

  • Access to departing aircraft is either via steps or pre arranged assistance.
  • Pre arranged assistance is provided by ISS and will take passengers direct to the aircraft via accessible transport.
  • Passengers access a set of double, manual doors.
  • These doors are held open for passengers and are 150cm (4ft 11in) wide.
  • The doors lead to 15 + medium steps.
  • There is half landing halfway down the steps.
  • There are handrails on both sides.
  • Once down the steps there is a set of double, manual doors.
  • These doors are held open for passengers and are 150cm (4ft 11in) wide.
  • There are then a further 3 to 4 (dependent on gate) medium, well marked steps with handrails on both sides.

Lift (Departures Gates to Accessible Transport)

  • There is a lift for public use.
  • The lift is located along the Departure Gates waiting area.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 160cm x 215cm (5ft 3in x 7ft 1in).
  • The clear door width is 120cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Accessible Mini Bus and Ambulift

  • Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
  • An Ambulift is used to board and disembark passengers who need full assistance.
  • The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
  • Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
  • Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.

Outside Access (Departures Gates to Accessible Transport)

  • Entrance View
    • This information is for the entrance located either side after exiting the lift.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 220cm.
    • There is a member of staff available for assistance at this entrance.