Access Guide

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COVID-19 Information

The information in this section was taken in October 2020.
The terminal is closed to passengers and flights between 17:00 and 05:00 every night. There is no access into the terminal building during these closure hours.
The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
There have been no changes to the entrances or exits.
Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
Hand sanitising stations are available at:
- The main check-in concourse x2.
- Immediately after Security before Duty Free x2.
- Immigration before the Border.
- Baggage Reclaim Hall.
in addition to handwashing facilities in all existing toilets.
Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
There have been no change to the toilet facilities.
Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
For more information about the measures in place for Covid-19 please click here (new tab) .

Immigration

For information about Immigration please click here (opens in new tab).

Immigration to Baggage Reclaim

There is level access between Immigration and Baggage Reclaim.
There are no doors and the opening is 185cm wide.
From the entrance it is approximately 70m (76yd) to the two sets of toilets and the various baggage belts.
Information regarding baggage is displayed on screens.
There are no audible announcements.

Baggage Reclaim

Photos

There is step free access throughout the Baggage Reclaim area.
There are 9 Baggage Reclaim belts.
The belts are 45cm high.
The outsized baggage gauge is 71cm high.
There is fixed seating available.
There is a Bureau de Change in Baggage Reclaim.
The desk is 96cm (3ft 2in) high and has a lowered section.

Accessible Toilet (Belt 9)

There are accessible toilets within this venue designated for public use.

Location and Access View
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 70m (77yd) from the Immigration exit.
- The accessible toilet is located next to Belt 9, to the left of the Immigration exit.
- There is level access to the accessible toilet.
Features and Dimensions View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 312cm x 256cm (10ft 3in x 8ft 5in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 183cm (6ft 0in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is sensor.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
Position of Fixtures View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting View
- The contrast between the internal door and wall is fair.
- The contrast between the external door and wall is fair.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is fair.
- Lighting levels are medium.

Standard Toilet(s) (Belt 9)

Availability and Location of Standard Toilets View
- Standard toilets are available.
Access to Standard Female and Male Toilet(s) View
- The female and male toilets are located to the left of the Immigration exit.
- The female and male toilets are 70m (77yd) from the Immigration exit.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
Comments View
- There is a larger (ambulant) toilet located in the female toilets, with grab rails.
- There is a baby change in the female and accessible toilets.
- The baby change table in the female toilet once extended is 73cm (2ft 5in) high.
- The baby change table in the accessible toilet once extended is 66cm (2ft 1in) high.