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International Baggage Reclaim

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The terminal is closed to passengers and flights between 17:00 and 05:00 every night. There is no access into the terminal building during these closure hours.
  • The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
  • There have been no changes to the entrances or exits.
  • Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
  • Hand sanitising stations are available at:
    - The main check-in concourse x2.
    - Immediately after Security before Duty Free x2.
    - Immigration before the Border.
    - Baggage Reclaim Hall.
    in addition to handwashing facilities in all existing toilets.
  • Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
  • Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
  • There have been no change to the toilet facilities.
  • Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
  • For more information about the measures in place for Covid-19 please click here (new tab) .


Immigration to Baggage Reclaim

  • There is level access between Immigration and Baggage Reclaim.
  • There are no doors and the opening is 185cm wide.
  • From the entrance it is approximately 70m (76yd) to the two sets of toilets and the various baggage belts.
  • Information regarding baggage is displayed on screens.
  • There are no audible announcements.

Baggage Reclaim

  • There is step free access throughout the Baggage Reclaim area.
  • There are 9 Baggage Reclaim belts.
  • The belts are 45cm high.
  • The outsized baggage gauge is 71cm high.
  • There is fixed seating available.
  • There is a Bureau de Change in Baggage Reclaim.
  • The desk is 96cm (3ft 2in) high and has a lowered section.

Accessible Toilet (Belt 9)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 70m (77yd) from the Immigration exit.
    • The accessible toilet is located next to Belt 9, to the left of the Immigration exit.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 312cm x 256cm (10ft 3in x 8ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 183cm (6ft 0in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • It is a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is fair.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is fair.
    • Lighting levels are medium.

Standard Toilet(s) (Belt 9)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the left of the Immigration exit.
    • The female and male toilets are 70m (77yd) from the Immigration exit.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are medium.
  • Comments View
    • There is a larger (ambulant) toilet located in the female toilets, with grab rails.
    • There is a baby change in the female and accessible toilets.
    • The baby change table in the female toilet once extended is 73cm (2ft 5in) high.
    • The baby change table in the accessible toilet once extended is 66cm (2ft 1in) high.

Baggage Reclaim to International Arrivals Hall

  • There is level access from Baggage Reclaim to the International Arrivals Hall.
  • It is approximately 70m (76yd) to the exit from the Baggage Reclaim entrance.
  • There are no doors at the Baggage Reclaim exit.
  • There are double width, automatic doors at the entrance to the Arrivals Hall.

Arrivals Hall