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Bella Luce Hotel

La Fosse, St Martin, Guernsey, GY4 6EB

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Access Guide

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Introduction

  • Comments View
    • The Bella Luce Hotel is the only four AA red star property on the stunning island of Guernsey, ranking it in the top 200 in the UK and Ireland and is also a member of Small Luxury Hotels of the World.
    • Food serving times are:.
    • Breakfast - 07:00 - 10:00.
    • Lunch - 12:00 - 14:30.
    • Dinner - 18:30pm - 21:30.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Times (Bar)

  • Monday 10:00 - 22:00.
  • Tuesday 10:00 - 22:00.
  • Wednesday 10:00 - 22:00.
  • Thursday 10:00 - 22:00.
  • Friday 10:00 - 22:00.
  • Saturday 10:00 - 22:00.
  • Sunday 10:00 - 22:00.
  • Comments View
    • Food serving times;
    • Breakfast 7am - 10am
    • Lunch Noon - 2.30pm
    • Dinner 6.30pm - 9.30pm.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 260cm x 450cm (8ft 6in x 14ft 9in).
    • The nearest Blue Badge bay is 16m (17yd 1ft) from the Accessible Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building, leading from the Car Park.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 78cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 106cm (3ft 6in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 78cm.
  • Step(s) View
    • The step(s) is/are located just before the entrance and in the doorway.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
    • There is not a/are not handrail(s) at the step(s).

Reception

  • The desk/counter is 15m (16yd 1ft) from the Accessible Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are low to moderate.
  • There is not a hearing assistance system.
  • Comments View
    • There are 2 armchairs and a sofa in the Reception Lobby.
    • The armchairs and sofa have armrests.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the ground floor.
  • The lighting levels are varied.

Room

  • General Information View
    • The Tourist Board rating is 4 Star.
    • There are 23 rooms in total.
    • There are 2 standard ground floor rooms.
    • There are 21 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • Adjoining rooms are available.
  • Comments View
    • Room 203 on the top floor has an adjoining room.

Outside Access (Garden Restaurant and Bar)

  • Entrance View
    • This information is for the entrance located at the front left of the building.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
  • Step(s) View
    • The step(s) is/are located on the pathway leading to the entrance, in the doorway and just beyond the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
    • There is not a/are not handrail(s) at the step(s).

Eating and Drinking (Garden Restaurant & Bar)

  • The following information is for the restaurant/bar.
  • The restaurant is located at the front left of the hotel.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 5m (5yd 1ft) from the Main Reception Desk.
  • The distance between the floor and the lowest table is 54cm (1ft 9in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There is one deep step without handrails leading to the Cellar Lounge area.

Level Change (Reception Area to Restaurant/Bar)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from Reception to Restaurant, Bar & Function Room.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are low to moderate.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are 21 rooms.
  • Comments View
    • There is a single, heavy manual door to enter/exit the stairwell on the first floor.

Swimming Pool (Outdoor Swimming Pool)

  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 2 steps.
  • The steps do not have handrails.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Accessible Toilet (Stair Lobby - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Accessible Entrance.
    • This accessible toilet is located in the lobby area to the left of the stairs.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 137cm x 163cm (4ft 6in x 5ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space on the right is 68cm.
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 38cm.
    • The shelf is not located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 111cm (3ft 8in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are low to moderate.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet cubicle.
    • The height of the baby change table once extended is 106cm (3ft 6in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the lobby area to the left of the stairs.
    • The female toilet(s) is/are approximately 14m (15yd 11in) from the Main Entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located just beyond Reception.
    • The male toilet(s) is/are approximately 13m (14yd 8in) from the Main Entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.

Level Change (Female Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There is also a medium step immediately beyond the entrance.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.