You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a College of Further Education, a Hair & Beauty Salon, a Library, a Refectory and a Sports Hall.
• Related link College of Further Education - Rosaire Building.
• Https://www.accessable.co.uk/guernsey/access-guides/college-of-further-education-rosaire-building
• Related link College of Further Education - Delancey Campus - Saumarez Building.
• Https://www.accessable.co.uk/guernsey/access-guides/college-of-further-education-rosaire-buildingtion---delancey-campus---saumarez-building
• Related link College of Further Education - Russell Building.
• Https://www.accessable.co.uk/guernsey/access-guides/college-of-further-education-rosaire-building

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times (Main Building). Skip to the next section.

Opening Times (Main Building)

• Opening times do vary depending on timetabling.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 470cm (12ft 6in x 15ft 5in).
  • The nearest Blue Badge bay is 9m (9yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 13m (14yd 8in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located to the left of the main entrance.

You are on Outside Access (Main Accessible Entrance). Skip to the next section.

Outside Access (Main Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the front left of the building.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The kerb in front of the entrance creates a threshold lip of less than 2cm.

You are on Outside Access (Front Central Entrance). Skip to the next section.

Outside Access (Front Central Entrance)

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• Entrance View
  • This information is for the entrance located at the front centre of the building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 161cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • The kerb in front of the entrance creates a lip of less than 2cm.

You are on Outside Access (Front Right Entrance). Skip to the next section.

Outside Access (Front Right Entrance)

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• Entrance View
  • This information is for the entrance located at the front right of the building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 154cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 164cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Inside Access (Main College Building). Skip to the next section.

Inside Access (Main College Building)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are adjustable.

You are on Outside Access (Refectory). Skip to the next section.

Outside Access (Refectory)

• This information is for the entrance located in the main foyer, to the right hand side.
• There is level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are permanently held open.
• The door opening is 157cm (5ft 2in) wide.

You are on Eating and Drinking (Refectory). Skip to the next section.

Eating and Drinking (Refectory)

• The following information is for the refectory.
• The cafe is located to the rear right of the foyer.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 3m (3yd 10in) from the Refectory entrance.
• The distance between the floor and the lowest table is 67cm (2ft 2in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Outside Access (Youth Commission Main Entrance). Skip to the next section.

Outside Access (Youth Commission Main Entrance)

• This information is for the entrance located to the rear right of the main college building.
• There is not level access into the venue.
• The main door(s) open both ways.
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 134cm (4ft 5in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.
  • There is a second set of doors.
  • The door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are permanently held open.
  • The door opening is 88cm (2ft 11in) wide.
• Comments View
  • There is a door leaf on the second set of doors.
  • When opened the door leaf increases the door width to 132cm.

You are on Level Change (Youth Commission Main Entrance). Skip to the next section.

Level Change (Youth Commission Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does not have handrails.

You are on Outside Access (Youth Commission Reception Entrance). Skip to the next section.

Outside Access (Youth Commission Reception Entrance)

• This information is for the entrance located to the right hand side of the building.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 135cm (4ft 5in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 130cm (4ft 3in) wide.
• Comments View
  • The second set of doors leading to the main college building are operated by keycode. The height of the keycode panel is 116cm.
  • To operate the doors from the main college building leading to the Youth Commission Reception there is a push button.
  • The height of the push button is 110cm.

You are on Level Change (Youth Commission Reception Entrance). Skip to the next section.

Level Change (Youth Commission Reception Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does not have handrails.

You are on Reception (Youth Commission). Skip to the next section.

Reception (Youth Commission)

• The desk is 3m (3yd 10in) from the Youth Commission Reception entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The lighting levels are bright.
• There is not a hearing assistance system.

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• Comments View
  • There is not a reception desk.
  • There is a reception window.
  • There is a bell at the reception window.
  • The height of the bell is 137cm.
  • The bell is located on the reception window frame, on the right as you face it (photograph 3).

You are on Inside Access (Youth Commission). Skip to the next section.

Inside Access (Youth Commission)

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music/noise.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are adjustable.

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• Comments View
  • Although the main college is on two floors, the Youth Commission area is only on the ground floor.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located in the rear corridor of the building.
  • The fitness suite is 30m (32yd 2ft) from the main accessible entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open away from you (push).
  • The doors are double.
  • The doors are heavy.
  • The opening is 109cm (3ft 7in) wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is the college.
  • Equipment suitable for mobility or sensory impaired users includes hand bikes, rowing machines, upper body machines and free weights.
  • A portable hearing loop is not available for induction.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • The door has an extension leaf which is normally left unlocked.

You are on Other Floors (Front Right Hand Staircase). Skip to the next section.

Other Floors (Front Right Hand Staircase)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Comments View
  • There are similar stairs in all four corners of the building.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the main foyer to the right of the main entrance.
• The lift is a platform lift.
• The floors which are accessible by this lift are G and 1.
• The lift is approximately 4m (4yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 109cm x 139cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Entrance (Library). Skip to the next section.

Entrance (Library)

• This information is for the entrance located on the first floor, in the front corridor.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 79cm.

You are on Reception (Library). Skip to the next section.

Reception (Library)

• The desk/counter is 8m (8yd 2ft) from the library entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Library. Skip to the next section.

Library

• This library does not have a regular supply of books in Braille.
• This library does not have a regular supply of books in large print.
• This library does not have a regular supply of books in audio format.
• There is an ordering service.
• The library does not have computers with accessible software.
• Auxiliary aids are available for computer users.
• A height adjustable chair is / are available.
• Equipment available for people with a visual impairment includes Magnifying Software.

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• Comments View
  • There are tables and chairs in the library.
  • The height of the tables is 67cm.
  • The chairs do have armrests.

You are on Outside Access (Hair & Beauty Salon). Skip to the next section.

Outside Access (Hair & Beauty Salon)

• This information is for the entrance located on the first floor, to the left of the lift.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are permanently held open.
• The width of the door opening is 88cm (2ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 126cm (4ft 2in).
• Comments View
  • There is a door leaf on the first set of doors.
  • Once opened the door width is increased to 133cm.

You are on Reception (Hair & Beauty Salon). Skip to the next section.

Reception (Hair & Beauty Salon)

• The desk is 2m (2yd 7in) from the Hair & Beauty Salon entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Hair & Beauty Salon. Skip to the next section.

Hair & Beauty Salon

• There is a Hair & Beauty Salon.
• The Hair & Beauty Salon is located in a room just beyond the reception area.
• There are no low level counters.
• There are chairs with armrests.
• The chairs are adjustable.
• Lighting levels are bright.
• There is no sound enhancement system.
• Music is played occasionally throughout the room.
• There is a treatment room.
• The treatment room is located in a separate room facing the reception area.
• There are treatment beds.
• The beds are adjustable.

You are on Standard Shower (Youth Commission Female Showers). Skip to the next section.

Standard Shower (Youth Commission Female Showers)

• Shower facilities are available.
• The showers are located within the female toilet area.
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a deep step.

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• Comments View
  • There are 6 individual shower cubicles, each with their own changing area.
  • There is a seat in the changing area.
  • The door width to the changing cubicle is 50cm.
  • The door width from the changing cubicle to the shower is 54cm.

You are on Standard Shower (Youth Commission Male Showers). Skip to the next section.

Standard Shower (Youth Commission Male Showers)

• Shower facilities are available.
• The showers are located within the male toilet area.
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a shallow step.

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• Comments View
  • The shower area has a easy slope from front to back.

You are on Accessible Toilet (Ground Floor Reception Foyer). Skip to the next section.

Accessible Toilet (Ground Floor Reception Foyer)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille, written text, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is 5m (5yd 1ft) from the main entrance.
  • This accessible toilet is located on the ground floor in the foyer, to the right of the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 146cm x 230cm (4ft 9in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 123cm (4ft) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There are other similar accessible toilets on the ground floor of this building.
  • Some have the transfer space on the opposite side.

You are on Accessible Toilet (Youth Commission). Skip to the next section.

Accessible Toilet (Youth Commission)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is 4m (4yd 1ft) from the Youth Commission main entrance.
  • This accessible toilet is located to the left as you enter from the Youth Commission main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 170cm x 300cm (5ft 7in x 9ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 102cm (3ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 111cm (3ft 8in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (First Floor Front Right). Skip to the next section.

Accessible Toilet (First Floor Front Right)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, written text, pictorial and Braille signage on or near the toilet door.
  • This accessible toilet is 26m (28yd 1ft) from the lift.
  • This accessible toilet is located on the first floor, in the front right corner of the building.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 156cm x 252cm (5ft 1in x 8ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 92cm (3ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 124cm (4ft 1in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There are similar accessible toilets on the first floor.
  • Some of these have the transfer space on the opposite side.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located within the foyer of the centre front entrance, to the left.
  • The female toilets are 3m (3yd 10in) from the centre front entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located within the foyer of the right front entrance, to the right.
  • The male toilets are 3m (3yd 10in) from the right front entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Comments View
  • There are other similar standard female and male toilets throughout the building on the ground floor and first floor.

You are on Standard Toilet(s) (Youth Commission). Skip to the next section.

Standard Toilet(s) (Youth Commission)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located to the right as you enter from the Youth Commission main entrance.
  • The female toilets are 7m (7yd 1ft) from the Youth Commission main entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located to the right as you enter from the Youth Commission main entrance.
  • The male toilets are 1m (3ft 3in) from the Youth Commission main entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.

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Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in the areas surrounding the venue.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are not available.