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Charlecote Park

Charlecote Road, Wellesbourne, Warwick, Warwickshire, CV35 9ER

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Access Guide

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Introduction

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Stratford-upon-Avon.

COVID-19 Information

  • The information in this section was taken in June 2021.
  • The park, servants hall and shop, and Wood Yard Café are currently open.
    The house is only open on Thursdays and Sundays.
    The Orangery Restaurant is closed until further notice.
    Please see the website and venue social media pages for updates.
  • There are separate doors for entering and exiting.
  • The path beyond the reception exit door is divided by a barrier to create a one-way system, as seen in photographs 5 and 6.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitisers range between 75cm and 135cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • The golf buggy that transports wheelchair users and visitors with limited mobility are not in use until further notice.
  • There is clear signage inside to help with social distancing.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Hours

Parking (Reception - Ticket Office)

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located at the side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The nearest Blue Badge bay is 12m (13yd 4in) from the reception - ticket office entrance.
    • The furthest Blue Badge bay is 50m (54yd 2ft) from the reception - ticket office entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are loose chippings.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • The signed designated Blue Badge spaces are to the right and straight ahead when you enter the main car park.
    • None of the spaces have ground markings, but all are clearly signed.
    • Additional spaces can be made available if there are no coach parties booked.

Accessible Parking - Gatehouse

  • Comments View
    • Blue Badge users are allowed to use the car park at the front of the gatehouse.
    • Blue Badge users are required to use the vehicular entrance to the estate which is to the left of the reception / ticket office off Stafford Road, as seen in photographs 1, 2 and 3.
    • To get access to this entrance, visitors should first present at the reception / ticket office.
    • There is an intercom at this entrance which is 75cm high.
    • The gate is opened remotely by a member of staff.
    • There is a cattle grid immediately beyond this entrance.
    • This car park is nearer to the house and gives easier access to the venue.
    • There are no marked parking bays in the car park.
    • The surface of the car park is loose gravel so assistance may be required.
  • Comments View
    • Blue Badge users are allowed to use the car park at the front of the gatehouse.
    • Blue Badge users are required to use the vehicular entrance to the estate which is to the left of the reception / ticket office off Stafford Road, as seen in photographs 1, 2 and 3.
    • To get access to this entrance, visitors should first present at the reception / ticket office.
    • There is an intercom at this entrance which is 75cm high.
    • The gate is opened remotely by a member of staff.
    • There is a cattle grid immediately beyond this entrance.
    • This car park is nearer to the house and gives easier access to the venue.
    • There are no marked parking bays in the car park.
    • The surface of the car park is loose gravel so assistance may be required.

Outside Access (Reception - Ticket Office)

  • Entrance View
    • This information is for the entrance located off the car park.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 142cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • The route from the car park is loose pebbles.

Reception (Reception - Ticket Office)

  • The desk/counter is 7m (7yd 1ft) from the reception - ticket office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/06/2021.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • Photographs 3 and 4 show the golf buggy that can transport wheelchair users and visitors with limited mobility to the main house.

Inside Access (Reception - Ticket Office)

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Garden Centre

  • The garden centre is to the rear of the reception - ticket office.
  • The paths consist of concrete slabs and loose pebbles.
  • There is an open entrance into the shop which is 160cm wide, with a similar entrance to the left.
  • The height of the counter in the shop is 91cm.

Access Point (Estate Entrance)

  • Access Point View
    • This information is for the access point located off Stafford Road opposite the reception - ticket office.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is easy to open.
    • The width of the gap is 110cm.
  • Ramp/Slope View
    • The ramp/slope is located beyond the gate, leading to the gatehouse.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • Photographs 1 and 2 show Stafford Road opposite the reception - ticket office from both sides of the road.
    • Photographs 5 and 6 show the route to the estate, which is over 100m from the access gate to the gatehouse leading to the main house.
    • This route is loose pebbles.

Access Point (Gatehouse)

  • Access Point View
    • This information is for the access point located on the path leading from the estate entrance.
    • There is not an information board/map at this access point.
    • There is step-free access at this access point.
    • This is no gate at this access point.

Outside Access (Main House Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the main house.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 152cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 112cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 80cm (2ft 7in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The ramp is permanently in place.
    • The first door is also held open during good weather.

Main House

  • As you enter the main house there is a designated route for visitors to follow.
  • There is a grand staircase and a spiral staircase to access the first floor.
  • There is no lift in the venue to bypass the stairs.
  • For visitors unable to access the first floor there is a book with photographs and descriptions giving information about the venue.

Other Floors (Main House - Grand Staircase)

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the first floor.

Other Floors (Main House - Spiral Staircase)

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15 steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do not have handrails.
    • There is not a landing.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the first floor.

Outside Access (Servant's Hall and Gift Shop - Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There are no doors at this entrance.
    • The width of the door opening is 85cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 99cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • Please contact a member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 75cm (2ft 6in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Servant's Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 107cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located at the entrance.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is not a/are not handrail(s) at the step(s).

Inside Access (Servant's Hall and Gift Shop)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the gift shop.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • All of the doors in this building are at least 75cm wide.
    • The height of the counter in the gift shop is 92cm high, as seen in photograph 4.

Outside Access (Wood Yard Café)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There is a similar entrance to the right which is being used as exit only until further notice, as seen in photograph 4.

Eating and Drinking (Wood Yard Café)

  • The following information is for the café.
  • The café is located in the grounds of the main house.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the the Wood Yard entrance.
  • The standard height for tables is 75cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • Photographs 7 and 8 show a semi-open outbuilding to the left in the courtyard with fixed bench seating.
    • There are several entrances into this outbuilding that are at least 150cm wide.
    • Photographs 9 and 10 show fixed bench seating in the courtyard.

Parks and Gardens

  • The park or garden does have footpaths.
  • The path(s) has a / have compact earth and gravel surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.
  • There are slight and steep slopes on the paths.
  • There are bench seats situated along the paths for people to rest.
  • Comments View
    • There is fixed bench seating throughout the grounds for picnics, as seen in photograph 9.
    • There are dog waste bins throughout the grounds, as seen in photograph 10.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 40m (43yd 2ft) from the gatehouse entrance.
    • This accessible toilet is located to the left before you enter the gatehouse entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 288cm x 217cm (9ft 5in x 7ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, general domestic waste and clinical waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 193cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 95cm.
    • The shelf is located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 130cm (4ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 86cm (2ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 104cm (3ft 5in).
  • Comments View
    • Photographs 1 and 2 show the route with loose pebbles to the toilet block.
    • Photographs 2 and 3 show the entrance to the accessible toilet.
    • This entrance is 80cm wide, opens away from you and is permanently held open.
    • There is a shallow ramp at the front of this entrance, as seen in photograph 6.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left before you enter the gatehouse entrance.
    • The female and male toilets are approximately 50m (54yd 2ft) from the gatehouse entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female and male toilets are good.

Accessible Toilet (Female Standard Toilets)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is no signage on or near the toilet door.
    • This accessible toilet is located within the female standard toilet.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • There is not an accessible toilet within the male standard toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 99cm (3ft 3in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 153cm x 150cm (5ft x 4ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and clinical waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 160cm and 165cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 127cm.
    • The shelf is not located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 130cm (4ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 121cm (3ft 12in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).

Level Change (Standard Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the female standard toilet entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 75cm (2ft 6in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the male standard toilet entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does not bypass the step(s).
  • Comments View
    • There is a raised threshold at the ramp in front of the female standard toilet, as seen in photograph 3.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.