You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in January 2022.
• There is not a member of staff available at the entrance.
• There is a hand sanitiser available at the entrance.
• The hand sanitisers are free standing.
• The height of the hand sanitisers range between 112cm and 120cm.
• Hand sanitisers are available inside the venue.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is not a one-way system throughout.
• There is not clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• Toilets are available.
• The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Ipswich.
• There is not a tram stop within 150m (164yds) of the venue.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 06:30 - 20:30.
• Tuesday 06:30 - 20:30.
• Wednesday 06:30 - 20:30.
• Thursday 06:30 - 20:30.
• Friday 06:30 - 20:30.
• Saturday 08:00 - 17:00.
• Sunday 08:00 - 17:00.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is William Street.
  • The car park is located along William Street.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 260cm x 1200cm (8ft 6in x 39ft 4in).
  • On street Blue Badge parking is located along William Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is also the Crown Car Park located next to the venue and along Charles Street.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (by revolving).
  • The door(s) is/are double width.
  • The width of the door opening is 134cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located leading up to the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (William Street Entrance). Skip to the next section.

Outside Access (William Street Entrance)

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• Entrance View
  • This information is for the entrance located at the end of William Street.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (by revolving).
  • The door(s) is/are double width.
  • The width of the door opening is 121cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located leading up to entrance from William Street.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the entrance from Crown Street.
  • There is/are 8 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 20/01/2022.
• The hearing assistance system was not working at the time of testing.

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• Comments View
  • The turnstiles to the right of the reception are 51cm wide and the gate is 91cm wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 20/01/2022.
• The hearing assistance system was not working at the time of testing.
• This venue does play background music.
• Music is played within the Swimming Pool, Fitness Suite and Reception Area.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

You are on Level Change (Access to Sauna). Skip to the next section.

Level Change (Access to Sauna)

• There is a/are step(s) located in between the first floor Pool Viewing Area and the Sauna.
• The step(s) is/are used to access the Sauna and the Steam Room.
• There is/are 12 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located on the first floor.
  • The fitness suite is 15m (16yd 1ft) from the lift.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are single.
  • The door(s) may be difficult to open.
  • The opening is 71cm (2ft 4in) wide.
• Fitness Suite (General) View
  • Staff receive no training in assisting disabled people.
  • A portable hearing assistance system is not available for induction.
  • There is not clear manoeuvring space between equipment.
  • There is not level access to all of the equipment.
• Comments View
  • The accessible door can only be opened from the inside (photograph 1).

You are on Lift (Fitness Suite). Skip to the next section.

Lift (Fitness Suite)

• There is a lift for public use.
• The lift is located in front as you enter the Fitness Suite via the Accessible Entrance.
• The lift is a stair lift.
• The platform lift accesses a small level change.
• The lift is approximately 3m (3yd 10in) from the Fitness Suite Entrance.
• Staff do not need to be notified for use of the lift.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lift is located just within the Accessible Entrance to the Fitness Suite.
  • The lift gives access to the upper level of the Fitness Suite.
  • The seat of the lift is 49cm wide and 38cm deep.

You are on Swimming Pool (Level Change (Leisure Pool)). Skip to the next section.

Swimming Pool (Level Change (Leisure Pool))

• There is not level access from the changing area to the swimming pool.
• Level Change (Leisure Pool)
• There is a ramped entrance into the water.
• There is a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 5 steps.
• The steps do have handrails.
• The handrails are in the centre.
• There is not a ladder type entrance into the water.

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• Comments View
  • There are 2 leisure pools available.
  • The main leisure pool has sloped accessed, whilst the smaller leisure pool only has stepped access.

You are on Level Change (Leisure Pool). Skip to the next section.

Level Change (Leisure Pool)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left as you exit the standard changing area.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Swimming Pool (Level Change - Competition Pool). Skip to the next section.

Swimming Pool (Level Change - Competition Pool)

• There is not level access from the changing area to the swimming pool.
• Level Change - Competition Pool
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Level Change (Competition Pool). Skip to the next section.

Level Change (Competition Pool)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the right as you exit the standard changing area.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the right going up.

You are on Changing Places (Changing Area). Skip to the next section.

Changing Places (Changing Area)

• The facility is located in front and to the left as you enter the Changing Area.
• The facility is approximately 30m (32yd 2ft) from the Main Entrance.
• The facility is in addition to standard and accessible toilets.
• The facility is not located close to other managed facilities (e.g. reception or service counter).
• There is level access to the facility.
• The facility surveyed is for the sole use of disabled people.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• You do need a key for the facility.
• The key is a radar key.
• The key can be obtained from the reception.
• There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
• The door opens outwards.
• The door may be difficult to open.
• The door is locked by a locking handle.
• The door has a horizontal grab rail.
• The width of the door is 77cm (2ft 6in).
• The dimensions of the facility are 342cm x 277cm.
• The ceiling height is not at a minimum of 2.4m.
• There is a clear 200cm x 180cm manoeuvring space in the facility.
• The facility has a non-slip floor.
• The colour contrast between the walls and floor is fair.
• The facility toilet is corner.
• The transfer space on the left as you face the toilet is 266cm (8ft 9in).
• Dropdown rails are provided.
• As you face the toilet the dropdown rail(s) is/are on the left.
• The colour contrast between the dropdown rail(s) and wall is good.
• As you face the toilet the vertical grab rail is on the left.
• The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
• The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
• The height of the toilet seat above floor level is 48cm (1ft 7in).
• There is a spatula flush.
• There is a toilet roll holder.
• The height of the toilet roll holder is 105cm.
• The toilet has a cistern.
• The toilet seat colour contrast is poor.
• There is an emergency alarm for the toilet.
• The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
• The facility changing bench is free standing.
• The facility changing bench height is adjustable.
• The length of the facility changing bench is 184cm (6ft).
• The facility hoist is powered overhead.
• The overhead hoist covers the changing bench.
• There is a shower unit with a detachable shower head.
• The shower head is height adjustable.
• The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
• There is a flip-down/tip-up seat for the shower.
• The seat/chair is not height adjustable.
• The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
• Horizontal and/or dropdown rails are available on both sides of the shower seat.
• The colour contrast between the shower rails and wall is good.
• There is a vertical grab rail for the shower.
• The colour contrast between the vertical grab rail(s) for the shower and wall is good.
• A privacy screen is not available.
• The type of wash basin is fixed.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever.
• There is a mixer tap.
• Wall mounted grab rails are available at the wash basin.
• As you face the wash basin, the wall mounted grab rails are on both sides.
• The colour contrast between the wash basin grab rail(s) and wall is good.
• There is a soap dispenser.
• The soap dispenser is at the recommended height of 80cm-100cm.
• The height of the soap dispenser is 92cm.
• Wide tear off paper roll is not available.
• There is a hand dryer.
• The hand dryer requires hands to be inserted into the top.
• The hand dryer is at the recommended height of 80cm-100cm.
• The height of the hand dryer is 82cm.
• There is not a towel dispenser.
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.
• There is a/are non-infectious waste disposal units.
• There is an emergency alarm for the facility.
• The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
• There is a coat hook.
• There are coat hooks in the toilet at 107cm and 142cm from the floor.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located straight ahead from the reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• Wall mounted information boards are not provided at lift landings.
• There are manual, single doors which are easy to open to access the lift lobby on all floors.
• The lift is approximately 25m (27yd 1ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 87cm (2ft 10in).
• The dimensions of the lift are 110cm x 130cm (3ft 7in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Accessible Changing Room (Changing Area). Skip to the next section.

Accessible Changing Room (Changing Area)

• There are accessible changing rooms available.
• The accessible changing room is located to the right as you enter the changing area.
• The facility is 35m (38yd 10in) from the Main Entrance.
• The door opens outwards.
• The width of the door is 77cm (2ft 6in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 235cm x 190cm (7ft 9in x 6ft 3in).
• There is not an emergency alarm in the cubicle.
• There is a locker within the accessible changing room.
• The locker is within reach for a wheelchair user.

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• Comments View
  • There are several of these accessible changing rooms throughout the changing area.
  • The accessible lockers were located opposite the changing cubicles entrance. The baby change was 91cm high.

You are on Accessible Shower (Changing Area). Skip to the next section.

Accessible Shower (Changing Area)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located within the Changing Area.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails, a shower chair and a flip-down seat.
• The height of the seat is 48cm (1ft 7in).
• There is level access to the services from the accessible shower facilities.

You are on Accessible Toilet (Changing Area. Left Hand Transfer). Skip to the next section.

Accessible Toilet (Changing Area. Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 35m (38yd 10in) from the Main Entrance.
  • This accessible toilet is located in front and to the right as you enter the Changing Area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 72cm (2ft 4in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 149cm x 216cm (4ft 11in x 7ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 108cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • The baby seat within this toilet is 59cm high.

You are on Standard Changing Room (Changing Area). Skip to the next section.

Standard Changing Room (Changing Area)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 25m (27yd 1ft) from the Main Entrance.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the Swimming Pool.
• The standard changing room(s) surveyed is/are located to the left as you pass the reception.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Standard Shower (Changing Area). Skip to the next section.

Standard Shower (Changing Area)

• Shower facilities are available.
• The shower(s) surveyed is/are located within the Changing Area.
• There is level access to the shower facilities.

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• Comments View
  • The baby seats shown in photograph 4 is 68cm high.

You are on Standard Toilet(s) (Changing Area). Skip to the next section.

Standard Toilet(s) (Changing Area)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to right as you enter the Changing Area, then turn left.
  • The female toilet(s) is/are approximately 38m (41yd 1ft) from the Main Entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located left as you enter the C0hanging Area, then turn left.
  • The male toilet(s) is/are approximately 48m (52yd 1ft) from the Main Entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the male toilets are good.
• Comments View
  • Baby change facilities are also available in the Standard Toilets.
  • Standard Toilets are also available on the first floor on the right as you exit the lift.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are not available.