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Crown Pools

Crown Street, Ipswich, Suffolk, IP1 3JA

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Access Guide

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COVID-19 Information

  • The information in this section was taken in January 2022.
  • There is not a member of staff available at the entrance.
  • There is a hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitisers range between 112cm and 120cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • There is not clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Ipswich.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Times

  • Monday 06:30 - 20:30.
  • Tuesday 06:30 - 20:30.
  • Wednesday 06:30 - 20:30.
  • Thursday 06:30 - 20:30.
  • Friday 06:30 - 20:30.
  • Saturday 08:00 - 17:00.
  • Sunday 08:00 - 17:00.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is William Street.
    • The car park is located along William Street.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 260cm x 1200cm (8ft 6in x 39ft 4in).
    • On street Blue Badge parking is located along William Street.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is also the Crown Car Park located next to the venue and along Charles Street.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (by revolving).
    • The door(s) is/are double width.
    • The width of the door opening is 134cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the right of the entrance.
    • There is/are 9 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (William Street Entrance)

  • Entrance View
    • This information is for the entrance located at the end of William Street.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (by revolving).
    • The door(s) is/are double width.
    • The width of the door opening is 121cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to entrance from William Street.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the right of the entrance from Crown Street.
    • There is/are 8 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception

  • The desk/counter is 3m (3yd 10in) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 20/01/2022.
  • The hearing assistance system was not working at the time of testing.
  • Comments View
    • The turnstiles to the right of the reception are 51cm wide and the gate is 91cm wide.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 20/01/2022.
  • The hearing assistance system was not working at the time of testing.
  • This venue does play background music.
  • Music is played within the Swimming Pool, Fitness Suite and Reception Area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Level Change (Access to Sauna)

  • There is a/are step(s) located in between the first floor Pool Viewing Area and the Sauna.
  • The step(s) is/are used to access the Sauna and the Steam Room.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 15m (16yd 1ft) from the lift.
    • There is step free access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are single.
    • The door(s) may be difficult to open.
    • The opening is 71cm (2ft 4in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing assistance system is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.
  • Comments View
    • The accessible door can only be opened from the inside (photograph 1).

Lift (Fitness Suite)

  • There is a lift for public use.
  • The lift is located in front as you enter the Fitness Suite via the Accessible Entrance.
  • The lift is a stair lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 3m (3yd 10in) from the Fitness Suite Entrance.
  • Staff do not need to be notified for use of the lift.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • The lift is located just within the Accessible Entrance to the Fitness Suite.
    • The lift gives access to the upper level of the Fitness Suite.
    • The seat of the lift is 49cm wide and 38cm deep.

Swimming Pool (Level Change (Leisure Pool))

  • There is not level access from the changing area to the swimming pool.
  • Level Change (Leisure Pool)
  • There is a ramped entrance into the water.
  • There is a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • The steps do have handrails.
  • The handrails are in the centre.
  • There is not a ladder type entrance into the water.
  • Comments View
    • There are 2 leisure pools available.
    • The main leisure pool has sloped accessed, whilst the smaller leisure pool only has stepped access.

Level Change (Leisure Pool)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you exit the standard changing area.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Swimming Pool (Level Change - Competition Pool)

  • There is not level access from the changing area to the swimming pool.
  • Level Change - Competition Pool
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Level Change (Competition Pool)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you exit the standard changing area.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Changing Places (Changing Area)

  • The facility is located in front and to the left as you enter the Changing Area.
  • The facility is approximately 30m (32yd 2ft) from the Main Entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the reception.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 77cm (2ft 6in).
  • The dimensions of the facility are 342cm x 277cm.
  • The ceiling height is not at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is fair.
  • The facility toilet is corner.
  • The transfer space on the left as you face the toilet is 266cm (8ft 9in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on the left.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet the vertical grab rail is on the left.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 105cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 184cm (6ft).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 92cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 82cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • There are coat hooks in the toilet at 107cm and 142cm from the floor.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located straight ahead from the reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • Wall mounted information boards are not provided at lift landings.
  • There are manual, single doors which are easy to open to access the lift lobby on all floors.
  • The lift is approximately 25m (27yd 1ft) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 87cm (2ft 10in).
  • The dimensions of the lift are 110cm x 130cm (3ft 7in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Accessible Changing Room (Changing Area)

  • There are accessible changing rooms available.
  • The accessible changing room is located to the right as you enter the changing area.
  • The facility is 35m (38yd 10in) from the Main Entrance.
  • The door opens outwards.
  • The width of the door is 77cm (2ft 6in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 235cm x 190cm (7ft 9in x 6ft 3in).
  • There is not an emergency alarm in the cubicle.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • Comments View
    • There are several of these accessible changing rooms throughout the changing area.
    • The accessible lockers were located opposite the changing cubicles entrance. The baby change was 91cm high.

Accessible Shower (Changing Area)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the Changing Area.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails, a shower chair and a flip-down seat.
  • The height of the seat is 48cm (1ft 7in).
  • There is level access to the services from the accessible shower facilities.

Accessible Toilet (Changing Area. Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the Main Entrance.
    • This accessible toilet is located in front and to the right as you enter the Changing Area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 72cm (2ft 4in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 149cm x 216cm (4ft 11in x 7ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 108cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • The baby seat within this toilet is 59cm high.

Standard Changing Room (Changing Area)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 25m (27yd 1ft) from the Main Entrance.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the Swimming Pool.
  • The standard changing room(s) surveyed is/are located to the left as you pass the reception.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Standard Shower (Changing Area)

  • Shower facilities are available.
  • The shower(s) surveyed is/are located within the Changing Area.
  • There is level access to the shower facilities.

Standard Toilet(s) (Changing Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to right as you enter the Changing Area, then turn left.
    • The female toilet(s) is/are approximately 38m (41yd 1ft) from the Main Entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located left as you enter the C0hanging Area, then turn left.
    • The male toilet(s) is/are approximately 48m (52yd 1ft) from the Main Entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the male toilets are good.
  • Comments View
    • Baby change facilities are also available in the Standard Toilets.
    • Standard Toilets are also available on the first floor on the right as you exit the lift.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.