Access Guide
Introduction
- Opening times vary throughout the year, please check the website for details.wp 53 rhu.
Opening Times
- The venue has seasonal opening times.
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Framlingham.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Wickham Market.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 395cm x 700cm (12ft 12in x 22ft 12in).
- The nearest designated bay is 4m (4yd 1ft) from the admissions office.
- The furthest designated bay is 7m (7yd 1ft) from the admissions office.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is loose chippings.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Parking is free only in Blue Badge bays. There is a refund on purchasing a castle entry ticket for other car park users.
Outside Access (Admission Office)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 98cm (3ft 3in) wide.
Reception (Admission Office)
- The reception desk is 3m (3yd 11in) from the reception entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk has a lowered section.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 276cm (9ft 1in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front and after the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Inside Access (Castle)
- There is not level access to the service.
- There is not a hearing assistance system.
- Motorised scooters are allowed in public parts of the venue.
Level Change (Castle)
- The pathway is gravel and the other areas are grass. These are uneven in places.
Outside Access (Museum & Shop)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 113cm (3ft 8in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are light.
- The door opening is 120cm (3ft 11in) wide.
Level Change (Museum & Shop)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Inside Access (Museum & Shop)
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in some parts of the venue.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are varied.
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Comments
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- The floor of the museum is uneven in places.
- Headsets are available for audio tours as you walk around the castle. .
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- The availability of tactile signage does not depend on exhibition.
- Touch tours are not available.
- Video tours are available.
- There is not a hearing assistance system.
- Concessions are not available.
- There is not a wheelchair to borrow.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting level is low.
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Other
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- The services on the floors which are not accessible are castle wall walk.
Accessible Toilet (Admission Office - Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 2m (2yd 7in) from the reception entrance.
- This accessible toilet is located to the left of reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 94cm (3ft 1in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located ahead as you enter the castle.
- The female and male toilets are 80m (87yd 19in) from the main entrance.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are low.
Level Change (Standard Toilets)
- There are steps to access this area / service.
- The steps are located in front of the female standard toilets.
- There is / are 4 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are deep.
- The steps do not have handrails.
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Comments
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- There are steps to access this area/service.
- The steps are located in front of the standard male toilets.
- There are 3 steps to the area/service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
Additional Info
- Staff do receive disability awareness / equality training.
- Staff are not Text Relay aware.