You are on Introduction. Skip to the next section.

Introduction

• Opening times vary throughout the year, please check the website for details.wp 53 rhu.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue has seasonal opening times.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Framlingham.
• The venue is not situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Wickham Market.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.
• The car park is at the front of the venue.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 395cm x 700cm (12ft 12in x 22ft 12in).
• The nearest designated bay is 4m (4yd 1ft) from the admissions office.
• The furthest designated bay is 7m (7yd 1ft) from the admissions office.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is loose chippings.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.
• Comments View
  • Parking is free only in Blue Badge bays. There is a refund on purchasing a castle entry ticket for other car park users.

You are on Outside Access (Admission Office). Skip to the next section.

Outside Access (Admission Office)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 98cm (3ft 3in) wide.

You are on Reception (Admission Office). Skip to the next section.

Reception (Admission Office)

• The reception desk is 3m (3yd 11in) from the reception entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 276cm (9ft 1in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front and after the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Inside Access (Castle). Skip to the next section.

Inside Access (Castle)

• There is not level access to the service.
• There is not a hearing assistance system.
• Motorised scooters are allowed in public parts of the venue.

You are on Level Change (Castle). Skip to the next section.

Level Change (Castle)

• The pathway is gravel and the other areas are grass. These are uneven in places.

You are on Outside Access (Museum & Shop). Skip to the next section.

Outside Access (Museum & Shop)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 113cm (3ft 8in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are light.
  • The door opening is 120cm (3ft 11in) wide.

You are on Level Change (Museum & Shop). Skip to the next section.

Level Change (Museum & Shop)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Inside Access (Museum & Shop). Skip to the next section.

Inside Access (Museum & Shop)

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in some parts of the venue.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are varied.

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• Comments View
  • The floor of the museum is uneven in places.
  • Headsets are available for audio tours as you walk around the castle. .

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• The availability of tactile signage does not depend on exhibition.
• Touch tours are not available.
• Video tours are available.
• There is not a hearing assistance system.
• Concessions are not available.
• There is not a wheelchair to borrow.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting level is low.
• Other View
  • The services on the floors which are not accessible are castle wall walk.

You are on Accessible Toilet (Admission Office - Left Transfer). Skip to the next section.

Accessible Toilet (Admission Office - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 2m (2yd 7in) from the reception entrance.
  • This accessible toilet is located to the left of reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from reception.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 94cm (3ft 1in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located ahead as you enter the castle.
  • The female and male toilets are 80m (87yd 19in) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are low.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There are steps to access this area / service.
• The steps are located in front of the female standard toilets.
• There is / are 4 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are deep.
• The steps do not have handrails.

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• Comments View
  • There are steps to access this area/service.
  • The steps are located in front of the standard male toilets.
  • There are 3 steps to the area/service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

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Additional Info

• Staff do receive disability awareness / equality training.
• Staff are not Text Relay aware.