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Hatfield Hotel

The Esplanade, Lowestoft, Suffolk, NR33 0QG

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Access Guide

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Introduction

  • Services / facilities within the building include hotel accommodation (including Hatfield Lodge), Morton's Bar & Grill and function rooms.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Lowestoft.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Lowestoft.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located opposite the hotel, on Victoria Terrace.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 340cm x 470cm (11ft 2in x 15ft 5in).
    • The nearest Blue Badge bay is 85m (92yd 2ft) from the rear entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 156cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 150cm.
  • Step(s) View
    • The step(s) is/are located either side of the entrance.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the venue.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 72cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the far right of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • The ramp is to the right of the Morton's Bar & Grill Restaurant Entrance.
    • At the top of the ramp there is then level access across the decking.

Outside Access (Morton's Bar & Grill Restaurant Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the venue.
    • There is ramped/sloped and stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 85cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 5cm.
    • There is not a/are not handrail(s) at the step(s).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in Morton's Bar & Grill.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Level Change (Restaurant)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you enter the Morton's Bar & Grill Restaurant entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located ahead of the main entrance.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Comments View
    • There are medium height, clearly marked steps throughout the restaurant to access additional seating.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B, G, 1 and 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • The services on other floors which are not accessible include toilets in the basement, rooms 104 - 117 and the Elizabeth Suite on the first floor and rooms 204 - 217 and Ryan Suite on the second floor.

Lift

  • There is a lift for public use.
  • The lift is located by reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G, 1 and 2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 9m (9yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 76cm (2ft 6in).
  • The dimensions of the lift are 83cm x 118cm (2ft 9in x 3ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There is a medium height, clearly marked step in front of the lift on the basement level.

Room

  • General Information View
    • There are 43 rooms in total.
    • There are 5 standard ground floor rooms.
    • There are 38 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • None of these rooms are accessed by platform lift.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • The hotel has 33 rooms in the main building, of which 2 are suites.
    • There are also 10 rooms across the road from the hotel in Hatfield Lodge.
    • Of these 10 rooms, 5 are on the ground floor and 5 are on the first floor.

Eating and Drinking (Morton's Bar & Grill)

  • The following information is for the restaurant/bar.
  • The restaurant is located at the rear of the venue.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the hotel rear entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 99cm (3ft 3in).
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional pub menu and a carvery.

Accessible Toilet (Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 13m (14yd 8in) from the Morton's Bar & Grill Restaurant entrance.
    • This accessible toilet is located in the rear corner of the restaurant area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 79cm (2ft 7in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 133cm x 248cm (4ft 4in x 8ft 2in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 71cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 117cm (3ft 10in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 81cm (2ft 8in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located opposite the male and accessible toilets.
    • The female toilet(s) is/are approximately 15m (16yd 1ft) from the Morton's Bar & Grill Restaurant entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located by the accessible toilet.
    • The male toilet(s) is/are approximately 12m (13yd 4in) from the Morton's Bar & Grill Restaurant entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.