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Ipswich Town Football Club

Portman Road, Ipswich, Suffolk, IP1 2DA

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Ipswich.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Ipswich.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Suffolk County Council.
    • The car park is located on Constantine Road.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Blue Badge match day parking is available free in the Suffolk County Council multi storey staff car park.
    • There is a maximum height of 2.2m.
    • The car park is available all day Saturday and after 17:00 on mid week match days.
    • Please book car parking when ordering tickets or contact Lee Smith at [email protected]
    • There are additional pay and display car parks around the ground.

Access Point (West Stand - Block FF)

  • Access Point View
    • This information is for the access point located on the west side of the stadium.
    • There is ramped/sloped access at this access point.
    • There is no gate at this access point.
  • Ramp/Slope View
    • The ramp/slope is located in front of and beyond the access point.
    • The gradient of the ramp/slope is steep.
  • Comments View
    • This access point gives sloped access to the wheelchair seating area.
    • The access point is manned on match days and assistance is readily available.

Access Point (West Stand - Block K)

  • Access Point View
    • This information is for the access point located on the west side of the stadium.
    • There is step-free access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is difficult to open.
    • The gate has a sliding bolt lock.
    • The width of the gap is 102cm.
  • Comments View
    • This access point gives level access to the wheelchair seating area.
    • The access point is supervised on match days and help is readily available.

Outside Access (Disabled Supporters & Media Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the ticket office.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 97cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 91cm (2ft 12in).

Reception (Disabled Ticket Office)

  • The desk/counter is 3m (3yd 10in) from the Disabled Supporters & Media Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • This ticket office is located opposite the security hut and barrier behind the west stand on Constantine Road.
    • Tickets can be collected from here on match days.

Inside Access

  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played around the stadium.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • There is level and ramped access to the wheelchair areas.
    • There is stepped access to tiered seating in the stands.

Sports Ground

  • Non-Segregated Seating View
    • Home and Away wheelchair users do not have separate seating areas.
    • Wheelchair users have a designated accessible seating area.
    • There is level access to the designated seating area.
    • Wheelchair seating is located in the front of the west stand.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 7m (7yd 1ft).
    • The accessible toilet is located in the concourse behind the seating area.
    • There is an audio description service.
    • The audio description equipment is individual transmitters.
    • The rows suitable for hearing loops are all rows.
    • A deposit is not required for the system.
    • Staff are trained to use the system.
    • There is an ambulant seating area behind the wheelchair seating.
  • Comments View
    • The photographs show the west stand and it's wheelchair area respectively.

Toilet with Adaptations (Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the west stand entrance.
    • This accessible toilet is located on the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 103cm (3ft 5in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 153cm x 200cm (5ft x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Comments View
    • There are three accessible toilets available.
    • Two cubicles have right hand transfer and one has left hand transfer.
    • These toilets are manned on match days.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the west stand concourse.
    • The female and male toilets are approximately 10m (10yd 2ft) from the west stand entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the female toilets.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The photographs show the female and male toilets respectively.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are Text Relay aware.