You are on Introduction. Skip to the next section.

Introduction

• New Wolsey Theatre. Produced shows have an access table within the foyer which provided customers with a large print programme, visual story and a visual display of the set. For some shows there will be BSL trailers available on our website - check individual show pages. Also available are pre-show touch tours for some productions.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Ipswich.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Ipswich.

You are on Opening Times. Skip to the next section.

Opening Times

• Please contact the venue for details of opening times and opening times do vary depending on performances.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is The Wolsey Car Park.
  • The car park is located on Civic Drive.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 220cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front and to the right of the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
• Comments View
  • Push pad operation for the door is for exit only.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 07/06/2023.
• The hearing assistance system was working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 07/06/2023.
• The hearing assistance system was working at the time of testing.
• This venue does play background music.
• Music is played though out the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Accessible Toilet (Ground Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located to the left as you enter and just before the entrance to the theatre.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 218cm x 259cm (7ft 2in x 8ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 149cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 118cm and 168cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the right hand side of the foyer.
  • The female toilet(s) is/are approximately 15m (16yd 1ft) from the Main Entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the left hand side of the foyer.
  • The male toilet(s) is/are approximately 15m (16yd 1ft) from the Main Entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female and male toilets.
  • The height of the baby change table once extended is 75cm (2ft 6in).
  • Inside the venue, there is level access to the baby change facility.

You are on Eating and Drinking (Ground Floor). Skip to the next section.

Eating and Drinking (Ground Floor)

• The following information is for the café/bar.
• The café/bar is located to the left as you enter.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 3m (3yd 10in) from the Main Entrance.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• The distance between the floor and the highest table is 100cm (3ft 3in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 10m (10yd 2ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 133cm (3ft 7in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Theatre. Skip to the next section.

Theatre

• There are designated spaces for wheelchair users.
• Designated seating is located in at the ends of rows C, and K.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit next to you.
• It is 15m (16yd 1ft) from the designated seating area to the nearest accessible toilet.
• This venue does provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a headset.
• Staff are trained to use the hearing assistance system.
• A deposit is not required for the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• There is a wheelchair to borrow.
• To borrow a wheelchair, please contact the reception.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.
• To view the Wolsey Theatre - Your Visit website for more information on accessible seating please click here (new tab).

Collapse all Expand all

• Comments View
  • There is an optional assistance dog sitting service available free of charge.
  • Relaxed performances, BSL Interpreted performances, captioning and audio description are also available at certain times (please see the venues website for further details).

You are on Level Change (Theatre Steps). Skip to the next section.

Level Change (Theatre Steps)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the left and right side of the seats.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).

You are on Eating and Drinking (First Floor). Skip to the next section.

Eating and Drinking (First Floor)

• The following information is for the bar.
• The bar is located on the first floor.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 3m (3yd 10in) from the lift.
• The distance between the floor and the lowest table is 40cm (1ft 4in).
• The distance between the floor and the highest table is 109cm (3ft 7in).
• The standard height for tables is 76cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.

You are on Accessible Toilet (First Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (First Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the lift.
  • This accessible toilet is located through the entrance to the Theatre that is to the left of the bar.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 148cm x 226cm (4ft 10in x 7ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 155cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.
• Home visits / services are not available.

Collapse all Expand all

• Comments View
  • Large cushions are available to borrow from front of house if required.
  • All staff are dementia friends.