You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Bury St Edmunds.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Bury St Edmunds.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 17:30.
• Tuesday 10:00 - 17:30.
• Wednesday 10:00 - 17:30.
• Thursday 10:00 - 17:30.
• Friday 10:00 - 17:30.
• Saturday 10:00 - 16:00.
• Sunday 12:30 - 15:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located to the left of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • There is only venue parking for Blue Badge Holder.
  • The dimensions of the Blue Badge parking bay(s) are 139cm x 461cm (4ft 7in x 15ft 1in).
  • The nearest Blue Badge bay is 3m (3yd 10in) from the side entrance.
  • The furthest Blue Badge bay is 11m (12yd 1in) from the side entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
• Public Car Parks View
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Opening Times (Pilgrims Kitchen). Skip to the next section.

Opening Times (Pilgrims Kitchen)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday 09:00 - 17:00.
• Sunday 10:00 - 15:00.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 190cm (6ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 140cm (4ft 7in).
• Comments View
  • The second set of doors are to the right as you enter.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located after the first entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located after the first entrance.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).

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• Comments View
  • The slope and steps are between the two sets of doors.
  • The ramp overcomes the steps.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

• This information is for the entrance located at the side of the building.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 83cm (2ft 9in).

You are on Inside Access (Cathedral). Skip to the next section.

Inside Access (Cathedral)

• There is not level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Chancel). Skip to the next section.

Level Change (Chancel)

• There is a ramp/slope to access this area/service.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the alter.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

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• Comments View
  • The Alter steps also have a portable ramp that is available on request from a member of staff.
  • The portable ramp is 75cm wide and is as shown in the photo.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead from the side entrance and then left.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 29m (31yd 2ft) from side entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft).
• The dimensions of the lift are 110cm x 140cm (3ft x 4ft).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Platform). Skip to the next section.

Lift (Platform)

• There is a lift for public use.
• The lift is located between the Cathedral and the corridor below.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is approximately 60m (65yd 1ft) from the side entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 121cm x 145cm (3ft 12in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.

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• Comments View
  • Use of this lift is available on request from a member of staff.

You are on Shop. Skip to the next section.

Shop

• There is a manual door which opens inwards and has a high colour contrast.
• The width of the door opening is 146cm.
• The majority of aisle widths are 150cm+.
• All flooring in the shop is smooth and even.
• The majority of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is step-free level access to the till(s).
• The height of the counter is 90cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
• There is no (or very little) background noise here.
• Lighting levels are good in the shop.

You are on Entrance (Pilgrims Kitchen). Skip to the next section.

Entrance (Pilgrims Kitchen)

• The entrance surveyed is located at the front of the restaurant.
• There is step-free level access at this entrance.
• There are double automatic doors which open towards you.
• The width of the opening is 147cm.

You are on Restaurant Bar Internal (Pilgrims Kitchen). Skip to the next section.

Restaurant Bar Internal (Pilgrims Kitchen)

• The following information is for the café.
• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 8m (8yd 2ft) from the side entrance.
• The distance between the floor and the lowest table is 68cm (2ft 3in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied hot and cold meals.

You are on Cathedral Treasury. Skip to the next section.

Cathedral Treasury

• There is a stair lift to bypass 15+ steps with handrails on left leading into the Treasury.
• There is a door to enter with a width of 96cn.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 6m (6yd 1ft) from the side entrance.
  • This accessible toilet is located ahead as you enter then left and to the left of the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 75cm (2ft 6in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 195cm x 170cm (6ft 5in x 5ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 155cm and 163cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 102cm (3ft 4in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 121cm (3ft 12in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a low colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 93cm (3ft 1in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of the accessible toilet.
  • The female and male toilets are approximately 6m (6yd 1ft) from the side entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Level Change (Side Entrance to Toilet Area & Cafe). Skip to the next section.

Level Change (Side Entrance to Toilet Area & Cafe)

• There is a ramp or slope to access this service.
• The ramp or slope is located between the side entrance and Toilet area and cafe.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Staff are trained in disability/equality and Dementia awareness.
  • The Cathedral can provide guided tours adapted for people with Aphasia. This includes provision of a large print, pictorial guide with clear words and images to assist understanding.
  • The Cathedral also offers a monthly accessible Eucharistic service (2nd Tuesday of each month at 14:30) which is informal and welcoming.