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Stowmarket Railway Station

Station Road East, Stowmarket, Suffolk, IP14 1RQ

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Access Guide

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Introduction

Assisted Travel Information

  • Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
  • Assisted Travel Text Relay service: 18001 0800 028 2878.
  • Email: [email protected]

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking (Platform 1 Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located next to platform 1.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 14m (15yd 11in) from the platform 1 car park entrance.
    • The furthest Blue Badge bay is 29m (31yd 2ft) from the platform 1 car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 240cm (7ft 10in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Parking (Platform 2 Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located next to platform 2.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 4m (4yd 1ft) from the platform 2 accessible entrance.
    • The furthest Blue Badge bay is 7m (7yd 1ft) from the platform 2 accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are some free 20 minutes parking bays available outside the ticket office entrance as shown in photographs 3 and 4.

Outside Access (Platform 2 Accessible Entrance)

  • Entrance View
    • This information is for the entrance located next to platform 2.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 115cm.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance, leading from the Blue Badge parking area.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located opposite the entrance, with the ramp to the left.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.

Outside Access (Ticket Office Main Entrance Platform 2)

  • Entrance View
    • This information is for the entrance located at the front of platform 2.
    • There is stepped access at this entrance.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 110cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Ticket Office Platform 2 Entrance)

  • Entrance View
    • This information is for the entrance located on platform 2 midway along the platform.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Platform 2 Car Park Entrance)

  • Entrance View
    • This information is for the entrance located next to the footbridge on platform 2, facing the car park.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 120cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Platform 1 Car Park Entrance)

  • Entrance View
    • This information is for the entrance located next to the footbridge on platform 1 facing the car park.
    • There is ramped/sloped or stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 230cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located opposite the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Platform 1 Creeting Road West)

  • Entrance View
    • This information is for the entrance located on platform 1 leading from Creeting Road West.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 190cm.
  • Ramp/Slope View
    • The ramp/slope is located on the approach the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Reception (Ticket Office Platform 2)

  • The desk/counter is 27m (29yd 1ft) from the ticket office platform 2 entrance.
  • There is not level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The ticket counter is height adjustable.
  • Opening Times View
    • Monday 06:15 - 19:30.
    • Tuesday 06:15 - 19:30.
    • Wednesday 06:15 - 19:30.
    • Thursday 06:15 - 19:30.
    • Friday 06:15 - 19:30.
    • Saturday 07:20 - 16:30.
    • Sunday 09:15 - 18:30.

Platform 2 Waiting Room

  • The waiting room is located on platform 2 and is approximately 10m from the platform 2 accessible entrance.
  • The waiting room has an automatic single door that opens away from you to enter and is 115cm in width.
  • The door has a push button to the left as you face the door and is at a height of 84cm.
  • The waiting room has several seats available with armrests on both sides and a sofa too.
  • There is a charging station to the right as you enter to charge your phone or computer.
  • The charging station is 90cm in height.

Train Station

  • There are generally 4 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on platform 2.
  • The ticket office is 22m (24yd 2in) from the platform 2 accessible entrance.
  • The train companies operating from within this station are Greater Anglia.
  • The train companies that operate within this station include:.
  • Please click here for access information for Greater Anglia Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located on Station Road East.
  • The taxi rank is 26m (28yd 1ft) from the platform 2 accessible entrance.
  • Shops and services within the station include a newsagents and toilets.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1, 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1, 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1, 2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) on platform 2.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Both platforms have access via their own entrances only.

Level Change (Footbridge Platforms 1/2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on both platforms.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the platform 2 accessible entrance.
    • This accessible toilet is located on platform 2 to the left as you enter from the platform 2 accessible entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 165cm x 260cm (5ft 5in x 8ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are clinical waste, sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.