You are on Introduction. Skip to the next section.

Introduction

• Related link Station News.
• Https://www.accessable.co.uk/venues/station-news-d73468f4-441b-4ca8-a21e-315e09f5322c

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
• Assisted Travel Text Relay service: 18001 0800 028 2878.
• Email: [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Platform 1 Car Park). Skip to the next section.

Parking (Platform 1 Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located next to platform 1.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 14m (15yd 11in) from the platform 1 car park entrance.
  • The furthest Blue Badge bay is 29m (31yd 2ft) from the platform 1 car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 240cm (7ft 10in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Platform 2 Car Park). Skip to the next section.

Parking (Platform 2 Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located next to platform 2.
  • The car park type is open air/surface.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 4m (4yd 1ft) from the platform 2 accessible entrance.
  • The furthest Blue Badge bay is 7m (7yd 1ft) from the platform 2 accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are some free 20 minutes parking bays available outside the ticket office entrance as shown in photographs 3 and 4.

You are on Outside Access (Platform 2 Accessible Entrance). Skip to the next section.

Outside Access (Platform 2 Accessible Entrance)

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• Entrance View
  • This information is for the entrance located next to platform 2.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 115cm.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance, leading from the Blue Badge parking area.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located opposite the entrance, with the ramp to the left.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.

You are on Outside Access (Ticket Office Main Entrance Platform 2). Skip to the next section.

Outside Access (Ticket Office Main Entrance Platform 2)

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• Entrance View
  • This information is for the entrance located at the front of platform 2.
  • There is stepped access at this entrance.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 22cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Ticket Office Platform 2 Entrance). Skip to the next section.

Outside Access (Ticket Office Platform 2 Entrance)

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• Entrance View
  • This information is for the entrance located on platform 2 midway along the platform.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Platform 2 Car Park Entrance). Skip to the next section.

Outside Access (Platform 2 Car Park Entrance)

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• Entrance View
  • This information is for the entrance located next to the footbridge on platform 2, facing the car park.
  • There is stepped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 120cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 22cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Platform 1 Car Park Entrance). Skip to the next section.

Outside Access (Platform 1 Car Park Entrance)

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• Entrance View
  • This information is for the entrance located next to the footbridge on platform 1 facing the car park.
  • There is ramped/sloped or stepped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 230cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located opposite the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Platform 1 Creeting Road West). Skip to the next section.

Outside Access (Platform 1 Creeting Road West)

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• Entrance View
  • This information is for the entrance located on platform 1 leading from Creeting Road West.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located on the approach the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.

You are on Reception (Ticket Office Platform 2). Skip to the next section.

Reception (Ticket Office Platform 2)

• The desk/counter is 27m (29yd 1ft) from the ticket office platform 2 entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • The ticket counter is height adjustable.

You are on Platform 2 Waiting Room. Skip to the next section.

Platform 2 Waiting Room

• The waiting room is located on platform 2 and is approximately 10m from the platform 2 accessible entrance.
• The waiting room has an automatic single door that opens away from you to enter and is 115cm in width.
• The door has a push button to the left as you face the door and is at a height of 84cm.
• The waiting room has several seats available with armrests on both sides and a sofa too.
• There is a charging station to the right as you enter to charge your phone or computer.
• The charging station is 90cm in height.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on platform 2.
• The ticket office is 22m (24yd 2in) from the platform 2 accessible entrance.
• The train companies operating from within this station are Greater Anglia.
• The train companies that operate within this station include:.
• Please click here for access information for Greater Anglia Railway.
• There is a taxi rank at the station.
• The taxi rank is located on Station Road East.
• The taxi rank is 26m (28yd 1ft) from the platform 2 accessible entrance.
• Shops and services within the station include a newsagents and toilets.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1, 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1, 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1, 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) on platform 2.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • Both platforms have access via their own entrances only.
  • Access between platforms, avoiding the footbridge, requires crossing a level crossing on Stowupland Road. Some users may require assistance.

You are on Level Change (Footbridge Platforms 1/2). Skip to the next section.

Level Change (Footbridge Platforms 1/2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on both platforms.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the platform 2 accessible entrance.
  • This accessible toilet is located on platform 2 to the left as you enter from the platform 2 accessible entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 165cm x 260cm (5ft 5in x 8ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are clinical waste, sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 2 to the right as you enter from the platform 2 accessible entrance.
  • The female and male toilets are approximately 7m (7yd 1ft) from the platform 2 accessible entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.