Access Guide
Introduction
- Services / facilities within the building include the Roker Function Suite, Let There Be Crumbs, Poetic License and The Italian Farmhouse.
- Related link The Italian Farmhouse.
- Https://www.accessable.co.uk/sunderland-city-council/access-guides/italian-farmhouse
- Related link Poetic License.
- Https://www.accessable.co.uk/sunderland-city-council/access-guides/poetic-license
- Related link Best Western Roker Hotel - Function Suite.
- Https://www.accessable.co.uk/sunderland-city-council/access-guides/best-western-roker-hotel-function-suite
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sunderland.
- The nearest Metro Station is Stadium of Light.
Opening Times (Hotel)
- The venue is open 24hrs.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 270cm x 590cm (8ft 10in x 19ft 4in).
- The nearest Blue Badge bay is 4m (4yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is also a car park to the rear of the venue.
- The rear car park does not have any Blue Badge parking bays.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- There is stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 92cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 180cm.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 8 step(s).
- The step(s) is/are clearly marked.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Outside Access (Side Entrance)
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Entrance
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- This information is for the entrance located at the left side of the hotel as you face it.
- There is ramped/sloped and stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 99cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 85cm.
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Ramp/Slope
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- The ramp/slope is located to the right of the side entrance.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going up.
- The ramp/slope does not bypass the step(s).
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Step(s)
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- The step(s) is/are located at the foot of the ramp.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- There is not a/are not handrail(s) at the step(s).
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Comments
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- The handrail only covers the top half of the ramp.
Outside Access (Rear Entrance)
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Entrance
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- This information is for the entrance located at the rear of the hotel.
- There is stepped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 147cm (4ft 10in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the door opening is 120cm.
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Step(s)
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- The step(s) is/are located in front of and beyond the entrance.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
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Comments
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- The two steps in front of the entrance are shallow with no handrails and are not clearly marked.
Reception
- The desk/counter is 18m (19yd 2ft) from the side entrance.
- There is not level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are low to moderate.
- There is not a hearing assistance system.
Inside Access
- There is not level access to the service(s).
- This venue does play background music.
- Music is played throughout the public areas.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Level Change (Reception, Poetic LicenSe and Standard Male Toilets)
- There is a ramp/slope to access this area/service.
- The ramp/slope is portable.
- Please contact a member of staff.
- The ramp does not have handrails.
- The width of the ramp/slope is 73cm (2ft 5in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the left of reception.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- The ramp/slope does bypass the step(s).
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Comments
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- There are a further 2 medium steps to the right of the ramp.
- These steps have handrails to both sides.
- The steps are clearly marked.
- The portable ramp can be used to overcome these steps.
Eating and Drinking (Let There Be Crumbs)
- The following information is for the restaurant.
- The restaurant is located immediatley beyond the accessible entrance.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 4m (4yd 1ft) from the accessible entrance.
- The distance between the floor and the lowest table is 35cm (1ft 2in).
- The distance between the floor and the highest table is 105cm (3ft 5in).
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- This area is also used to serve breakfast.
- The height of the breakfast buffet tables are 81cm and 105cm.
Room
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General Information
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- The Tourist Board rating is 4 Star.
- There are 43 rooms in total.
- There are 43 standard rooms on other floors.
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Accessible Rooms
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- There are not accessible ensuite facilities.
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Auxiliary Aids - General
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- Some rooms have no auxiliary aids for people with sensory impairments.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
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Comments
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- The room photographed was 164.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are additional bedrooms and conference rooms.
Lift
- There is a lift for public use.
- The lift is located to the left of reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 14m (15yd 11in) from the side entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 107cm x 139cm (3ft 6in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is written text signage on or near the toilet door.
- This accessible toilet is approximately 37m (40yd 1ft) from the accessible entrance.
- This accessible toilet is located to the right of the venue.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 165cm x 175cm (5ft 5in x 5ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste and clinical waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 53cm (1ft 9in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 87cm (2ft 10in).
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Comments
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- The baby chnage unit is moveable.
- The height of the hot water function at the sink is 106cm.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located to the left of reception.
- The female toilet(s) is/are approximately 16m (17yd 1ft) from the side entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are moderate to good.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located to the right of reception.
- The male toilet(s) is/are approximately 21m (22yd 2ft) from the side entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels in the male toilets are moderate to good.
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Comments
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- There is 1 shallow step in front of the male door.
Additional Info
- A bowl of water can be provided for an assistance dog.
- The assistance dog toilet area is located in the rear car park area.
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Comments
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- Access to Wi-Fi is available.