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Debenhams

The Bridges Shopping Centre, Green Terrace, Sunderland, Tyne & Wear, SR1 3LB

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Access Guide

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Introduction

  • Services / facilities within the building include Costa Coffee.
  • Comments View
    • The venue is located within the Bridges Shopping Centre.
    • For access details to the shopping centre, please see the separate guide.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is located within The Bridges Shopping Centre.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is Sunderland.

Parking

  • For parking details, please see the separate Bridges Shopping Centre car park guides.

Outside Access (The Bridges Ground Floor Entrance)

  • Entrance View
    • This information is for the entrance located on the ground floor of The Bridges Shopping Centre.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 574cm.
  • Comments View
    • There are security barriers immediately beyond the entrance.
    • The width between the security barriers is 165cm.

Outside Access (Crowtree Road Entrance)

  • Entrance View
    • This information is for the entrance located on Crowtree Road.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 114cm.
  • Comments View
    • There are security barriers immediately beyond the entrance.
    • The width between the security barriers is 143cm.

Outside Access (The Bridges Car Park Ground Floor Entrance)

  • Entrance View
    • This information is for the entrance located on the ground floor of The Bridges car park.
    • There is stepped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 160cm.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • The lighting levels at the step(s) are moderate to good.
  • Comments View
    • There are security barriers immediately beyond the entrance.
    • The width between the security barriers is 146cm.
    • This entrance gives access to the ground floor of Debenhams.
    • There is a similar entrance on Level 4 of the car park (shown in photographs 4-6).
    • The entrance on Level 4 gives access to the second floor of Debenhams.

Lift (The Bridges Car Park Ground Floor Entrance)

  • There is a lift for public use.
  • The lift is located immediately beyond the entrance to the right.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 4m (4yd 1ft) from the entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 99cm (3ft 3in).
  • The dimensions of the lift are 104cm x 140cm (3ft 5in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Level Change (The Bridges Car Park Level 4 Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 7 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (The Bridges Car Park Level 4 Entrance)

  • There is a lift for public use.
  • The lift is located beyond the entrance to the right.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 4m (4yd 1ft) from the level 4 entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 98cm (3ft 3in).
  • The dimensions of the lift are 102cm x 138cm (3ft 4in x 4ft 6in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (The Bridges Car Park Level 2 Entrance)

  • Entrance View
    • This information is for the entrance located on level 2 of The Bridges car park.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 120cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 120cm.
  • Comments View
    • There are security barriers immediately beyond the entrance.
    • The width between the security barriers is 144cm.
    • This entrance gives access to the first floor of Debenhams.

Counter

  • The counter is 40m (43yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 101cm (3ft 4in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.
  • Comments View
    • There are similar counters throughout the store.
    • There is a fixed loop on all counters.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • There are accessible fitting rooms throughout the store.
    • The entrance to the accessible fitting room has a curtain and is 108cm wide.
    • The width of the accessible fitting room is 237cm.
    • The depth of the accessible fitting room is 142cm.
    • The seats in the rooms are flip down.
    • The height of the seat is 45cm.
    • There is a drop down rail.
    • There is an emergency alarm.
    • The emergency alarm was tied up and out of reach at the time of survey (March 2018).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1, 2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to the front right of the store as you enter via the ground floor main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • The lift is approximately 26m (28yd 1ft) from the ground floor main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 189cm x 173cm (6ft 2in x 5ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are between 110cm and 127cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Entrance (Restaurant Entrance)

  • This information is for the entrance located on the second floor, to the left as you exit the lift.
  • Entrance View
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 265cm.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m (3yd 10in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 54cm (1ft 9in).
  • The distance between the floor and the highest table is 76cm (2ft 6in).
  • The standard height for tables is 76cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are not presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There is a raised seating area.
    • The raised seating area is accessed by 3 medium, clearly marked steps without handrails.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the lift.
    • This accessible toilet is located on the second floor, to the left as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 144cm x 200cm (4ft 9in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 109cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the second floor, to the left as you exit the lift.
    • The female toilet(s) is/are approximately 5m (5yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the second floor, to the right as you exit the lift.
    • The male toilet(s) is/are approximately 8m (8yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are medium.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the second floor, to the right as you exit the lift.
  • The parent and baby room is approximately 5m from the lift.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.

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