Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Hetton-le-Hole Bus Station

Welfare Road, Hetton-le-Hole, Houghton-le-Spring, Tyne & Wear, DH5 9LZ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the grounds include a bus station with 4 bus stands, and a public toilet block.

Location

  • The nearest National Rail station is Seaham.
  • The nearest Metro Station is Pallion.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Hetton Bus Station car park.
    • The car park is located facing Hetton Bus Station.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The parking is free for 1 hour, with no return within 1 hour.
    • Parking rules are enforced Monday to Saturday, 8:00 to 18:00.

Opening Times

  • The venue is open 24hrs.

Access Point (Park View Right-Hand Pedestrian Entrance)

  • Access Point View
    • This information is for the access point located off Park View, to the right of the bus station.
    • There is not an information board/map at this access point.
    • There is step-free access at this access point.
    • There is no gate at this access point.
  • Comments View
    • This access point is located on Park View and leads to the right side of the bus station.
    • On the approach to the bus station there are trees located within raised beds.
    • The raised beds have poor visual contrast with the surrounding paving.
    • There is a pedestrian crossing to the left side of Park View entrance.
    • This pedestrian crossing has tactile paving on both sides.

Access Point (Park View Left-Hand Pedestrian Entrance)

  • Access Point View
    • This information is for the access point located off Park View to the left of the bus station.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is no gate at this access point.
  • Ramp/Slope View
    • The ramp/slope is located on the pathway on the junction of Park View and the bus station.
    • The gradient of the ramp/slope is steep.
  • Comments View
    • This access point is located on Park View and leads to the left side of the bus station.
    • There is a pedestrian crossing to the right side of Park View entrance.
    • This pedestrian crossing has tactile paving on both sides.

Access Point (Logan Terrace Pedestrian Entrance)

  • Access Point View
    • This information is for the access point located to the right of Tesco Express.
    • There is an information board/map at this access point.
    • There is step-free access at this access point.
    • There is no gate at this access point.

Bus Station

  • The station is not staffed.
  • There is not an office to obtain help (other than the ticket office).
  • There is not a ticket office / travel centre.
  • There are 4 stands / bays.
  • The stands which have level access are A,B,C & D.
  • The bus companies operating within this station are North East.
  • There is not a taxi rank at the station.
  • There is not a wheelchair to borrow.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Logan Terrace pedestrian entrance.
    • This accessible toilet is located on the right as you enter from the Logan Terrace pedestrian entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 145cm x 155cm (4ft 9in x 5ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 83cm (2ft 9in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the internal door and wall.
    • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a low colour contrast between the dropdown rail(s) and wall.
    • There is a low colour contrast between the walls and floor.
    • The lighting levels are moderate to good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter from the Logan Terrace pedestrian entrance.
    • The female and male toilets are approximately 15m (16yd 1ft) from the Logan Terrace pedestrian entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the entrance to the facilities.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • Comments View
    • The step into the female facilities is 11cm high.
    • The step into the male facilities is 9cm high.