You are on Location. Skip to the next section.

Location

• The nearest National Rail station is Sunderland.
• The nearest Metro Station is Park Lane.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Civic Centre.
  • The car park is located off Park Lane, at the junction with Cowan Terrace and Park Lane.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Cowan Terrace Entrance). Skip to the next section.

Outside Access (Cowan Terrace Entrance)

• This information is for the entrance located in Cowan Terrace, near to the junction with Park Lane.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 250cm.

You are on Level Change (Cowan Terrace Entrance). Skip to the next section.

Level Change (Cowan Terrace Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the approach to the entrance and immediately beyond.
• The ramp does have handrails.
• The handrails are on the right going up.

You are on Park Lane Entrance. Skip to the next section.

Park Lane Entrance

• The Park Lane entrance is located in Park Lane opposite Sunderland College.
• The entrance is open and leads from the City Centre and also from Park Lane.

You are on Stockton Road Entrance. Skip to the next section.

Stockton Road Entrance

• The Stockton Road entrance is located in Stockton Road and next to Grange Terrace (A1231).
• There is a pathway either side of a bus only access road to enter the bus station.
• The path to the left is 200cm in width and the path to the right over 400cm in width.
• Both pathways lead into the bus station.

You are on Reception (Travel Centre). Skip to the next section.

Reception (Travel Centre)

• The desk/counter is 28m (30yd 1ft) from the Park Lane entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a single automatic door to enter the travel centre, which is 150cm in width as shown in photograph 3.
  • There is an easy slope in front of the entrance, with a barrier on both sides that can act as a handrail as shown in photograph 4.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on National Express Waiting Room. Skip to the next section.

National Express Waiting Room

• The National Express waiting room is located next to stands W, X and V where the coaches usually depart and is also close to the Cowan Terrace entrance.
• There is a single automatic sliding door to enter the room, which is 150cm in width.
• There are numerous seats without armrests available in the waiting room.
• There are no notification screens or audio announcements in the waiting room but the bus stands are visible.

You are on Bus Station. Skip to the next section.

Bus Station

• The station is staffed.
• There are generally 2 member(s) of staff on duty.
• The station is not staffed between 00:01 and 06:00.
• There is not an office to obtain help (other than the ticket office).
• There is a ticket office / travel centre.
• The ticket office / travel centre is located opposite bus stop P.
• The ticket office / travel centre is 28m (30yd 1ft) from the Park Lane entrance.
• There are 22 stands / bays.
• The stands which have level access are all stands.
• Announcements are visual.
• The bus companies operating within this station are Go North East and National Express.
• There is a taxi rank at the station.
• The taxi rank is located outside the Park Lane entrance.
• The taxi rank is 14m (15yd 11in) from the Park Lane entrance.
• There is not a wheelchair for patrons to borrow.

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• Comments View
  • National Express coaches normally operate from stands W, X & V which are close to the Cowan Terrace entrance and the Metro Station.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial, written text and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 32m (34yd 2ft) from the Park Lane entrance.
  • This accessible toilet is located opposite bus stand P.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the travel centre.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 180cm x 180cm (5ft 11in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a push button alarm in this cubicle.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and clinical waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 130cm (4ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located opposite bus stand Q.
  • The female and male toilets are approximately 34m (37yd 7in) from the Park Lane entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are low.
• Comments View
  • The lighting in the main standard toilets emits a blue coloured light which creates a low light level throughout.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.

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• Comments View
  • Access to Wi-Fi is available via _FreeSunderlandWi-Fi.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Park Lane Interchange - Metro Station link (new tab) - click here.