Skip to main content
The new name for DisabledGo

Park Lane Interchange - Bus Station

Park Lane, Sunderland, Tyne & Wear, SR1 3PE

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read


  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is Park Lane.

Opening Times

  • The venue is open 24hrs.


  • The venue does not have its own car park.

Outside Access (Cowan Terrace Entrance)

  • This information is for the entrance located in Cowan Terrace, near to the junction with Park Lane.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Cowan Terrace Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the approach to the entrance and immediately beyond.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Park Lane Entrance

  • The Park Lane entrance is located in Park Lane opposite Sunderland College.
  • The entrance is open and leads from the City Centre and also from Park Lane.

Stockton Road Entrance

  • The Stockton Road entrance is located in Stockton Road and next to Grange Terrace (A1231).
  • There is a pathway either side of a bus only access road to enter the bus station.
  • The path to the left is 200cm in width and the path to the right over 400cm in width.
  • Both pathways lead into the bus station.

Reception (Travel Centre)

  • The desk/counter is 28m (30yd 1ft) from the Park Lane entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a single automatic door to enter the travel centre, which is 150cm in width as shown in photograph 3.
    • There is an easy slope in front of the entrance, with a barrier on both sides that can act as a handrail as shown in photograph 4.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

National Express Waiting Room

  • The National Express waiting room is located next to stands W, X and V where the coaches usually depart and is also close to the Cowan Terrace entrance.
  • There is a single automatic sliding door to enter the room, which is 150cm in width.
  • There are numerous seats without armrests available in the waiting room.
  • There are no notification screens or audio announcements in the waiting room but the bus stands are visible.

Bus Station

  • The station is staffed.
  • There are generally 2 member(s) of staff on duty.
  • The station is not staffed between 00:01 and 06:00.
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located opposite bus stop P.
  • The ticket office / travel centre is 28m (30yd 1ft) from the Park Lane entrance.
  • There are 22 stands / bays.
  • The stands which have level access are all stands.
  • Announcements are visual.
  • The bus companies operating within this station are Go North East and National Express.
  • There is a taxi rank at the station.
  • The taxi rank is located outside the Park Lane entrance.
  • The taxi rank is 14m (15yd 11in) from the Park Lane entrance.
  • There is not a wheelchair for patrons to borrow.
  • Comments View
    • National Express coaches normally operate from stands W, X & V which are close to the Cowan Terrace entrance and the Metro Station.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial, written text and tactile signage on or near the toilet door.
    • This accessible toilet is approximately 32m (34yd 2ft) from the Park Lane entrance.
    • This accessible toilet is located opposite bus stand P.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the travel centre.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 180cm x 180cm (5ft 11in x 5ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a push button alarm in this cubicle.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, general domestic waste and clinical waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 130cm (4ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.

Related Access Guides