Access Guide
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sunderland.
Disabled Passenger Information for Metro
- The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
- Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
- Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
- Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
- on platforms and on trains.
- Lighter scooters may be folded and carried on board trains.
- Call or text 0191 203 3666
- Email [email protected].
Opening Times
- The venue is open 24hrs.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Civic Centre.
- The car park is located at the junction of Cowan Terrace and Park Lane.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located within the bus station, near to bus stand N.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- The width of the entrance is 480cm.
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
Outside Access (Cowan Terrace Entrance)
- This information is for the entrance located in Cowan Terrace, next to the junction with Park Lane.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 180cm (5ft 11in).
Level Change (Cowan Terrace Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 15 step(s) to the area/service.
- The lighting levels at the step(s) are bright.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does not bypass the step(s).
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- The lighting levels are varied.
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Comments
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- There is a hearing loop built into the help point machine and ticket machines on the platforms.
- There is a smart card swipe machine available on the platform for ticket-less travel.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 00:01 and 06:00.
- There is not a ticket office.
- The train companies operating from within this station are Tyne and Wear Metro Nexus.
- The train companies that operate within this station include:.
- Please click here for access information for Tyne and Wear Metro Nexus.
- There is a taxi rank at the station.
- The taxi rank is located in Park Lane.
- The taxi rank is 35m (38yd 10in) from the main entrance.
- There are 2 platform(s) in the station.
- The platform(s) which has/have level access is / are 1 and 2.
- The platform(s) accessed by lift is / are 1 and 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- There is not a wheelchair available to borrow.
- Comments View
Level Change (Platform 1)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the main station building, close to the Cowan Terrace entrance.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are bright.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Escalator Platform 1
- The escalator is located opposite the lift as you exit platform 1 and leads to the main station building close to the main entrance.
- The foot, head and steps on the escalator are clearly marked .
- The lighting levels are bright.
- This escalators goes up only.
Lift (Platform 1)
- There is a lift for public use.
- The lift is located in the main station building near the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, LG.
- The lift is approximately 17m (18yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 180cm x 135cm (5ft 11in x 4ft 5in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Level Change (Platform 2)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the main station building close to the main entrance.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are bright.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
- The lift does bypass the ramp/slope.
Escalator Platform 2
- The escalator is located to the of the left of the stairs as you exit platform 2 and leads to the main station building close to the Cowan Terrace entrance.
- The foot, head and steps of the escalator are clearly marked.
- The lighting levels are bright.
- This escalators goes up only.
Lift (Platform 2)
- There is a lift for public use.
- The lift is located in the main station building near to the Cowan Terrace entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, LG.
- The lift is approximately 28m (30yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 180cm x 145cm (5ft 11in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Toilet with Adaptations
- Accessible toilet facilities are not available.
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Comments
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- Please refer to Park Lane Interchange Bus Station for information on toilet facilities.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
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Comments
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- Please refer to Park Lane Interchange Bus Station for information on toilet facilities.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- Access to Wi-Fi is available via _FreeSunderlandWi-Fi.