You are on Disabled Passenger Information for Metro. Skip to the next section.

Disabled Passenger Information for Metro

• The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
• Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
• Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
• Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
• on platforms and on trains.
• Lighter scooters may be folded and carried on board trains.
• Call or text 0191 203 3666
• Email [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Sunderland.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in Sheepfolds Road.
  • The car park type is open air/surface.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge parking is next to the Sheepfolds Road entrance and is strip style parking.
  • The markings at the Blue Badge parking area are very faded, however there are signs stating disabled parking only.

You are on Outside Access (Wearmouth Bridge Entrance). Skip to the next section.

Outside Access (Wearmouth Bridge Entrance)

• This information is for the entrance located on Wearmouth Bridge (A1018), next to platform 1.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 400cm.

You are on Outside Access (Sheepfolds Road Entrance). Skip to the next section.

Outside Access (Sheepfolds Road Entrance)

• This information is for the entrance located in Sheepfolds Road, next to platform 2.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 400cm.

You are on Level Change (Wearmouth Bridge / Sheepfolds Road Entrances). Skip to the next section.

Level Change (Wearmouth Bridge / Sheepfolds Road Entrances)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located beyond both entrances leading to the stairs and lifts for both platforms.

You are on Platforms. Skip to the next section.

Platforms

• The platforms have several ticket machines and help points which have built in hearing loops.
• The platforms have several smart card readers for passenger using prepaid Metro Cards.

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• There is not a ticket office.
• The train companies operating from within this station are Tyne and Wear Metro Nexus.
• The train companies that operate within this station include:.
• Please click here for access information for Tyne and Wear Metro Nexus.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by lift is / are 1 and 2.
• The platform(s) accessed by ramp / slope is / are 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • There is not a wheelchair available to borrow.
• Comments View
  • For up to date train times please click here.

You are on Level Change (Platform 1). Skip to the next section.

Level Change (Platform 1)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the side of platform 1.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • The steps are 14m from the Wearmouth Bridge entrance.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located at the side of platform 1.
• The floors which are accessible by this lift are G, 1.
• The lift is approximately 14m (15yd 11in) from the Wearmouth Bridge entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 190cm x 140cm (6ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Platform 2). Skip to the next section.

Level Change (Platform 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the side of platform 2.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • The steps are 10m from Sheepfolds Road entrance.

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located at the side of platform 2 and close to Sheepfolds Road Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G,1.
• The lift is approximately 10m (10yd 2ft) from the Sheepfolds Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 140cm x 190cm (4ft 7in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.