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Sunderland City Post Office

45-47 Fawcett Street, Sunderland, Tyne & Wear, SR1 1RR

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is Sunderland.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:30 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 134cm (4ft 5in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 119cm (3ft 11in).
  • Comments View
    • The second set of doors are located to the left as you enter the first set of doors (shown in photograph 3).
    • There is a similar second set of doors located to the right with an opening width of 160cm (shown in photograph 4).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.

Counter

  • The counter is 9m (9yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 99cm (3ft 3in).
  • There is a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The height of the counter is medium height (77cm - 109cm).
  • Staff are trained to use the system.
  • Lighting levels are medium.
  • Comments View
    • The height of the lowered section is 81cm.
    • The height to the scales is 108cm.
    • There is a queue ticket allocation touchscreen to the centre of the building.
    • The height to the top of the touchscreen is 128cm.
    • There is a member of staff available to assist with using the touchscreen.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • The fixed hearing loop is located at the business and digital applications counter.
    • Seats with and without armrests are available.

Self-Service

  • The self-service area is located to the front left of the building as you enter.
  • There is a desk at the front of the self-service area.
  • The height of the desk is 98cm.
  • There is a lowered section of the desk.
  • The height of the lowered section is 81cm.
  • There are touchscreens on the self-service machines.
  • The height to the top of the touchscreens is 132cm.
  • The height to the top of the cash payment slots is 83cm.
  • The height to the top of the card payment pinpad is 121cm.
  • The height to the top of the scales is 95cm.
  • The post box slots are between 128cm and 136cm high.
  • There is a member of staff available to assist with using the self-service machines.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.