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Sunderland Customer Service Centre

31-32 Fawcett Street, Sunderland, Tyne & Wear, SR1 1RE

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Access Guide

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Introduction

  • Services / facilities within the building include a payments counter, customer access point, and public access computers.

Opening Times (Customer Service Centre)

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Payments)

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is Sunderland.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located on Fawcett Street.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 158cm (5ft 2in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 145cm (4ft 9in).

Entrance (Local Studies Library Building Entrance)

  • This information is for the entrance located in the local studies library building ground floor foyer.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 86cm.
  • Ramp/Slope View
    • The ramp/slope is located leading down beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Reception (Library Services and Council Document Handling Desk)

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • The is a lowered section of the desk, which is 77cm high.
    • There are also floor staff assistants who may greet users upon entry.

Counter (Payments)

  • The counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 102cm (3ft 4in).
  • There is a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • The height of the service point desks are 74cm.
    • The height of the public access computer desks are 74cm.
    • There are height adjustable seats at the computer desks.
    • There is an accessible computer desk to the right hand side of the building, in front of the payments counter.
    • The height of the accessible computer desk is 70cm.
    • There are no height adjustable seats at the accessible computer desk.
    • There are self-service telephones for contacting council departments to the left as you enter via the main entrance.
    • The height of the self-service telephone desks are 112cm.
    • There are lowered self-service telephone desks.
    • The height of the lowered self service telephone desks are 77cm.

Changing Places

  • Location and access View
    • The facility is located to the rear left of the building.
    • The facility is approximately 24m (26yd 9in) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The width of the door is 84cm (2ft 9in).
    • The dimensions of the facility are 350cm x 330cm (11ft 6in x 10ft 10in).
    • The facility changing bench height is fixed.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 160cm (5ft 3in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 110cm (3ft 7in).
    • The transfer space on the right as you face the toilet is 120cm (3ft 11in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided for the toilet.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are not available.