You are on Introduction. Skip to the next section.

Introduction

• Sunderland station is a National Rail and Tyne & Wear Metro station.

You are on Disabled Passenger Information for Metro. Skip to the next section.

Disabled Passenger Information for Metro

• The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
• Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
• Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
• Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
• on platforms and on trains.
• Lighter scooters may be folded and carried on board trains.
• Call or text 0191 203 3666
• Email [email protected].

You are on Assisted Travel Information for Northern Railway. Skip to the next section.

Assisted Travel Information for Northern Railway

• It is recommended that you telephone ahead of your visit on the numbers below.
• Telephone 0800 058 2844.
• Text phone 0800 138 1018.
• SMS Text*: 07860 034 269.
• The assisted travel helpline is open every day from 07:00 to 10:00, except on Christmas Day.
• You can also email; [email protected].

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the main entrance.
• Comments View
  • The nearest available car park is the Bridges Shopping Centre Rooftop car park.
  • Please refer to the separate guide for more information.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in Waterloo Street.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 180cm (5ft 11in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Outside Access (Market Square Entrance). Skip to the next section.

Outside Access (Market Square Entrance)

• This information is for the entrance located in Market Square.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 170cm (5ft 7in).

You are on Level Change (Market Square Entrance). Skip to the next section.

Level Change (Market Square Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Fawcett Street Entrance). Skip to the next section.

Outside Access (Fawcett Street Entrance)

• This information is for the entrance located in Fawcett Street at the junction of Station Street.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of this entrance is 190cm.

You are on Level Change (Fawcett Street Entrance). Skip to the next section.

Level Change (Fawcett Street Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Outside Access (Union Street Entrance). Skip to the next section.

Outside Access (Union Street Entrance)

• This information is for the entrance located in Union Street.
• There is level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • The width of the entrance is 235cm.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 24m (26yd 9in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a single automatic sliding door to enter the ticket office which is 120cm in width.
  • There are ticket machines available near all entrances into the station.
  • The ticket machines have a hearing loop built in.

You are on Reception (Travel Information Office). Skip to the next section.

Reception (Travel Information Office)

• The desk/counter is 25m (27yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a single automatic sliding which is 150cm in width to enter the travel information office (photograph 3).
  • There is also a single automatic sliding which is 120cm in width leading into the travel office from the ticket office (photograph 4).

You are on Waiting Room. Skip to the next section.

Waiting Room

• The waiting room is located next to platforms 1 and 4, with platforms 2 and 3 a short distance away.
• There are automatic sliding doors, which are 120cm in width leading from platform 1 and 4 to the waiting room.
• The waiting room has fixed seating with and without armrests throughout.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There is a hearing loop built into the help point machines and ticket machines that are throughout the station and on the platforms.
  • There is a smart card swipe machine available on the on the approach to the platforms for ticket-less travel.

You are on Level Change (Fawcett Street / Union Street Concourse Steps to Platforms). Skip to the next section.

Level Change (Fawcett Street / Union Street Concourse Steps to Platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located opposite the Fawcett Road entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Lift (Fawcett Street / Union Street Concourse Lift). Skip to the next section.

Lift (Fawcett Street / Union Street Concourse Lift)

• There is a lift for public use.
• The lift is located opposite the Fawcett Street entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, LG.
• The lift is approximately 10m (10yd 2ft) from the Fawcett Street entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 195cm x 135cm (6ft 5in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Ticket Hall Steps 1 to Platforms). Skip to the next section.

Level Change (Ticket Hall Steps 1 to Platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located straight ahead as you enter from the main entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Level Change (Ticket Hall Steps 2 to Platforms). Skip to the next section.

Level Change (Ticket Hall Steps 2 to Platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right as you enter from the main entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • At time of survey (March 2018) the steps were not in service due to maintenance.

You are on Other Floors (Escalator). Skip to the next section.

Other Floors (Escalator)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG, G.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.
• Comments View
  • The escalator is located next the ticket hall steps 1 and by platforms 2 & 3.
  • The escalator goes up from the platform only.
  • At time of survey (March 2018) the escalator was not in service due to maintenance.

You are on Lift (Ticket Hall Lift). Skip to the next section.

Lift (Ticket Hall Lift)

• There is a lift for public use.
• The lift is located on the right as you enter from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, LG.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 190cm (3ft 7in x 6ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 28m (30yd 1ft) from the Fawcett Street / Union Street concourse lift.
• This office is located at the centre of the main platform island with platforms 1 and 4 one side and platforms 2 and 3 the other side.
• There is a ticket office.
• The ticket office is located on the left as you enter from the main entrance.
• The ticket office is 24m (26yd 9in) from the main entrance.
• The train companies operating from within this station are Northern Railway & Tyne and Wear Metro Nexus.
• The train companies that operate within this station include:.
• Please click here for access information for Tyne and Wear Metro Nexus.
• Please click here for access information for Northern Railway.
• There is a taxi rank at the station.
• The taxi rank is located directly outside of the Union Street entrance.
• The taxi rank is 6m (6yd 1ft) from the Union Street entrance.
• Shops and services within the station include Burger King & Milligan's Patisserie.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) accessed by lift is / are 1, 2, 3 and 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
  • There is not a wheelchair available to borrow.
• Comments View
  • There are boarding ramps available for use at the station for any wheelchair user requiring them.
  • Please ask a staff member for assistance or use the help points on the platform.
  • Platforms 2 and 3 are used by Metro.
  • Platforms 1 and 4 are used by Northern Railway.
  • The whole of platform length is used for Grand Central services to London Kings Cross. This means platforms 1 and 2 become one platform for departing trains and platforms 3 and 4 for arriving trains.
  • For up to date Metro train times please click here
  • For up to date Northern Railway train times please click here.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Access to Wi-Fi is available via _FreeSunderlandWi-Fi.