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Sunderland Station

Athenaeum Street, Sunderland, Tyne & Wear, SR1 3HP

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Access Guide

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Introduction

  • Sunderland station is a National Rail and Tyne & Wear Metro station.

Disabled Passenger Information for Metro

  • The trains have a space on each carriage for wheelchair users, which are clearly marked with the wheelchair symbol by the train doors.
  • Station platforms are approximately the same height as train floors, however the exact gap varies from station to station.
  • Standard wheelchairs and powered wheelchairs up to a maximum width of 700mm and length of 1200mm are permitted on Metro trains.
  • Powered mobility scooters may not be used anywhere on Metro because of their design, difficulty in manoeuvring and unsuitability for use at stations,
  • on platforms and on trains.
  • Lighter scooters may be folded and carried on board trains.
  • Call or text 0191 203 3666
  • Email [email protected]

Assisted Travel Information for Northern Railway

  • It is recommended that you telephone ahead of your visit on the numbers below.
  • Telephone 0800 058 2844.
  • Text phone 0800 138 1018.
  • SMS Text*: 07860 034 269.
  • The assisted travel helpline is open every day from 07:00 to 10:00, except on Christmas Day.
  • You can also email; [email protected]

Opening Times (Station)

  • The venue is open 24hrs.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located in Waterloo Street.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 180cm (5ft 11in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Market Square Entrance)

  • This information is for the entrance located in Market Square.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 170cm (5ft 7in).

Level Change (Market Square Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Outside Access (Fawcett Street Entrance)

  • This information is for the entrance located in Fawcett Street at the junction of Station Street.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Fawcett Street Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Union Street Entrance)

  • This information is for the entrance located in Union Street.
  • There is level access into the venue.
  • There are no doors at this entrance.

Reception (Ticket Office)

  • The desk/counter is 24m (26yd 9in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a single automatic sliding door to enter the ticket office which is 120cm in width.
    • There are ticket machines available near all entrances into the station.
    • The ticket machines have a hearing loop built in.
  • Opening Times View
    • Monday 06:55 - 18:00.
    • Tuesday 06:55 - 18:00.
    • Wednesday 06:55 - 18:00.
    • Thursday 06:55 - 18:00.
    • Friday 06:55 - 18:00.
    • Saturday 06:55 - 18:00.
    • Sunday 09:00 - 17:00.

Reception (Travel Information Office)

  • The desk/counter is 25m (27yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a single automatic sliding which is 150cm in width to enter the travel information office (photograph 3).
    • There is also a single automatic sliding which is 120cm in width leading into the travel office from the ticket office (photograph 4).
  • Opening Times View
    • Monday 06:55 - 18:00.
    • Tuesday 06:55 - 18:00.
    • Wednesday 06:55 - 18:00.
    • Thursday 06:55 - 18:00.
    • Friday 06:55 - 18:00.
    • Saturday 06:55 - 18:00.
    • Sunday 09:00 - 17:00.

Waiting Room

  • The waiting room is located next to platforms 1 and 4, with platforms 2 and 3 a short distance away.
  • There are automatic sliding doors, which are 120cm in width leading from platform 1 and 4 to the waiting room.
  • The waiting room has fixed seating with and without armrests throughout.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There is a hearing loop built into the help point machines and ticket machines that are throughout the station and on the platforms.
    • There is a smart card swipe machine available on the on the approach to the platforms for ticket-less travel.

Level Change (Fawcett Street / Union Street Concourse Steps to Platforms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located opposite the Fawcett Road entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Lift (Fawcett Street / Union Street Concourse Lift)

  • There is a lift for public use.
  • The lift is located opposite the Fawcett Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, LG.
  • The lift is approximately 10m (10yd 2ft) from the Fawcett Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 195cm x 135cm (6ft 5in x 4ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Ticket Hall Steps 1 to Platforms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located straight ahead as you enter from the main entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Ticket Hall Steps 2 to Platforms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you enter from the main entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • At time of survey (March 2018) the steps were not in service due to maintenance.

Other Floors (Escalator)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG, G.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The escalator is located next the ticket hall steps 1 and by platforms 2 & 3.
    • The escalator goes up from the platform only.
    • At time of survey (March 2018) the escalator was not in service due to maintenance.

Lift (Ticket Hall Lift)

  • There is a lift for public use.
  • The lift is located on the right as you enter from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, LG.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 190cm (3ft 7in x 6ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 28m (30yd 1ft) from the Fawcett Street / Union Street concourse lift.
  • This office is located at the centre of the main platform island with platforms 1 and 4 one side and platforms 2 and 3 the other side.
  • There is a ticket office.
  • The ticket office is located on the left as you enter from the main entrance.
  • The ticket office is 24m (26yd 9in) from the main entrance.
  • The train companies operating from within this station are Northern Railway & Tyne and Wear Metro Nexus.
  • The train companies that operate within this station include:.
  • Please click here for access information for Tyne and Wear Metro Nexus.
  • Please click here for access information for Northern Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located directly outside of the Union Street entrance.
  • The taxi rank is 6m (6yd 1ft) from the Union Street entrance.
  • Shops and services within the station include Burger King & Milligan's Patisserie.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1, 2, 3 and 4.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.