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Larches

Farnham Road Hospital , Farnham Road , Guildford , Surrey , GU2 7LX

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Access Guide

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COVID-19 Information

  • The information in this section was taken in May 2021.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • There is a Track and Trace system in place.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • A 'Keep Left' system operates in corridors.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • At present, only one person at a time is permitted within the lifts.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

  • This is a clinic property.
  • Services on the ground floor include: mental health support for older persons (over 65+).

Getting Here

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are available.
  • Home visits services are available.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the main entrance.
    • The car park is to the rear of the Farnham Road building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 31m (33yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
  • Comments View
    • There are two blue badge bays which are to the rear of the Farnham Road building seen in photo 4,5 and 6 size 457x285, these would be mainly used for the Laurals.

Outside Access

  • Entrance Details View
    • This information is for the entrance located in front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 131cm (4ft 4in).
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 120cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left of the main entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The width of the ramp is 124cm.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the right of the main entrance.
    • There is/are 7 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).

Outside Access (To the rear of the Farnham Road entrance)

  • Entrance Details View
    • This information is for the entrance located rear of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 105cm (3ft 5in).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 133cm (4ft 4in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 145cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • This is an alternative entrance to the rear of the Farnham Road entrance, there are 2 Blue Badge bays approximately 18 meters away from the entrance.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Getting To (The Larches)

  • The Larches is/are located on the ground floor via the Farnham Road entrance.
  • Access to the Larches is via the Farnham Road entrance.
  • Enter via the ground floor Farnham Road entrance and bear left through the double doors. Continue along the corridor and the entrance to the Larches is directly ahead.
  • There is step free access to the Larches.
  • The Larches is approximately 14m from the Farnham Road entrance.
  • There is a/are manual, heavy, double door(s) between the Farnham Road entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (Farnham Road entrance)

  • Entrance Details View
    • This information is for the entrance located on the ground floor via the Farnham Road entrance.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 122cm (4ft).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 138cm (4ft 6in).
    • There is a door release button when exiting.
    • The height of the door release button is 136cm (4ft 6in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 142cm.

Inside Access

  • There is not level access once inside.
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the hearing system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • Some pictorial signage is available.
  • Dementia friendly signage is provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are varied.

Level Change (Inside access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the main corridor.
  • The ramp/slope is slight.
  • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • There is a slope in the main corridor to the middle of the department.

Reception

  • Reception View
    • The reception point is located off the main corridor to the left.
    • The reception point is approximately 33m (36yd 3in) from the Farnham Road main entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is ramped/sloped access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • Staff are not trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Comments View
    • The reception is also an office, the reception is an office desk.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 32m from the Farnham Road entrance.
  • There is not level access into the waiting room / area.
  • Inside access.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Meeting Room 3)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Meeting Room 3.
  • There is not level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 89cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located via the Farnham Road entrance go straight down the corridor and the toilet is on your right.
    • This accessible toilet is approximately 38m (41yd 1ft) from the Farnham Road entrance.
    • There is level access to this accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The dimensions of the accessible toilet are 135cm x 170cm (4ft 5in x 5ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not a lateral transfer space.
    • There is not a spatula type lever flush.
    • The tap type is sensor.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 135cm (4ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 129cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • The female and male toilet facilities that were surveyed are located off the main corridor to the right.
  • The female and male toilets are approximately 33m (36yd 3in) from the Farnham Road main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

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