Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Tesco Collect+ services.
- In this store these services are available; Costa Coffee Express, National/Health Lottery and Costa Coffee.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is on River Street, approximately 60m from the store.
- For more information on Bedford buses please click here (opens new tab).
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By Train
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- The nearest train station is Bedford.
- Bedford Station is approximately 0.5 miles away (10 minute walk).
- For more information on timetables please click here (opens new tab).
- For more information on Bedford Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow) and standard (large) with baby seat.
- There is a water bowl available for assistance dogs.
- There is a Collect+ service in the store.
- Collect+ services for customers are located at the Customer Services counter.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on River Street.
- The name of the car park is River Street.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
ATM(s)
- The ATM(s) is/are located to the right as you face the entrance.
- The ATM(s) is/are 5m from the entrance.
- The controls/screen heights vary between 93cm and 119cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome to TESCO Metro'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 149cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 158cm.
- There are security pillars at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 177cm.
- There are hand baskets to the right as you enter.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by product bins and structural columns.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
- The Costa Coffee machine controls are between 127cm and 163cm high.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located at the front of the store, to the left as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are basket only checkout(s), staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following standard checkout(s) have a hearing assistance system; 11.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were not tested at the time of the survey.
- The microphone hearing assistance system was broken at the time of survey (16/04/2021).
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Basket Only Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 92cm.
- There is not a lowered section at the basket only checkout(s) .
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
- The shelf you place your basket on is 72cm high.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 104cm and 129cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The bagging area is 50cm high.
The basket shelf is 53cm high.
Counter (Customer Service)
- The counter is located at the front of the store, to the right as you enter.
- The counter is approximately 5m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Exit
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Exit
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- This information is for the exit located at the front of the store, beyond the checkouts.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Goodbye'.
- There is step-free access at this exit.
- There is a canopy or recess which provides weather protection at this exit.
- There is a dark mat or floor marking at this exit area which may look like a hole to some people.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 169cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 149cm.
- There are security pillars at the exit doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 169cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.