Access Guide
Summary
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Services Available
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- In this store these services are available; Photobooths, Post Office, National/Health Lottery, Costa Coffee Express and travel money.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
- There is public on-street parking available outside the store.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 23 metres away on High Street with direct links to Kidderminster, Wolverhampton, Low Town and Telford Town Centre.
- For more information on Diamond Buses please click here (opens new tab).
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By Train
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- The nearest train station is Bridgnorth Station.
- Bridgnorth Station is 0.4 miles from the store with direct links to Kidderminster.
- For more information on Bridgnorth Station please click here (opens new tab).
- For more information on National Rail please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The defibrillator is located at the rear of the store by the Post Office Counter.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on High Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 240cm x 1000cm (7ft 10in x 32ft 10in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 40 minutes with no return within an hour. only.
- There is 1 Blue Badge Bay directly outside the store which can accommodate 2 vehicles.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on High Street.
- The on street standard parking is opposite the store.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There are obstructions on the approach.
- The minimum width between the obstructions is 215cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
- There is a post box and parking sign by the Blue Badge Bay and there is 215cm width between them. There is a bin located to the left of the entrance and there are drop kerbs to the rear and front of the Blue Badge Bay.
Entrance
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Entrance
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- This information is for the entrance located off High Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 103cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 118cm.
- There are trolleys and baskets to the right of the entrance as you enter.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
- There are further hand sanitisers on the Post Office counter.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 83cm.
- Some aisles are obstructed by product bins and pillars.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- No background music is played.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Counter (Post Office)
- The counter is located at the rear of the store.
- The counter is approximately 20m from the entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 98cm.
- There is not sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 80cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is infrared.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/08/2021.
- The hearing assistance system was working at the time of testing.
- There is a side counter on the right as you look at the Post Office which has sufficient space to write or sign documents. The counter is 103cm high and also has a lowered section which is 79cm. Post Office counters 1 and 2 have hearing assistance systems and they are located on the right as you look at the counters.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right of the entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are self-service checkout(s) and staffed checkout(s).
- There are 2 staffed checkouts and 3 card only self-service tills.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; Till 1.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); Till 1.
- The hearing assistance system(s) was/were tested on 23/08/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 109cm and 147cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.