You are on Summary. Skip to the next section.

Summary

• The store is located within Heathway Shopping Centre.
• The details within this access guide relate to the store and not the shopping centre.
• Heathway Shopping Centre link (new tab) - click here.

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• Services Available View
  • In this store these services are available; National/Health Lottery and Costa Coffee Express.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
  • For more information on www.paybyphone.co.uk/LBBD please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • There is a bus stop located directly outside the store.
    This stop is serviced by the 173, 174 and 175 buses.
  • For more information on Transport for London please click here (opens new tab).
• By Train View
  • The nearest train station is Dagenham Dock.
  • Dagenham Dock station is located 1.1 miles away from the store.
  • For more information on Dagenham Dock station please click here (opens new tab).
• By Underground View
  • The nearest underground station is Dagenham Heathway.
  • Dagenham Heathway underground station is located a 1 minute walk from the store.
  • For more information on Dagenham Heathway underground station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• For help and assistance please go to the checkouts or approach a colleague around the store.
• This store is not part of the Sunflower Lanyard Scheme.
• There is not a colleague trained in British Sign Language.
• There is not a seat/chair available within the store.
• There is a defibrillator in store.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The store shares the shopping centre's parking facilities.
• The car park is located off Church Elm Lane.
• The car park type is multi storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 200cm (6ft 7in).
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 5+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 320cm x 400cm.
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park and throughout the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are level changes with no dropped kerbs.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • Pedestrian walkways are not available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The store is located at the entrance of the shopping centre, on Heathway.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
  • There is not a level landing at the top of the ramp/slope.
• Comments View
  • The store is located on the high street. There is an easy incline slope as you approach from the left side.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the left of the entrance.
• The ATM(s) is/are 1m from the entrance.
• The controls/screen heights vary between 90cm and 120cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the store, on Heathway.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 150cm.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 150cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.
  • Baskets are located to the left as you enter the store, next to the hand sanitiser.
• Ramp/Slope View
  • The ramp/slope is located at the entrance.
  • The gradient of the ramp/slope is slight.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • Some aisles are obstructed by pillars.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat cannot be made available if required.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the left as you enter the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 70cm.
  • There is a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are not accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; checkouts 3 and 4.
  • The type of system is a fixed loop.
  • Some of the hearing assistance systems are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); checkouts 3 and 4.
  • The hearing assistance system(s) was/were tested on 07/07/2021.
  • The hearing assistance system at checkout 3 was not working.
    The hearing assistance system at checkout 4 was working.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 110cm and 130cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.