Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express, Costa Coffee and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The bus stop is located outside the front of the Tesco store, services include-
82 Kingsdown - Mill Hill.
81 Dover - Sandwich.
80 Dover - Sandwich. - For more information on Tesco (Travelling North East) o/s Bus Stop in Mill Hill Mill Hill Deal please click here (opens new tab).
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By Train
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- The nearest train station is Walmer.
- Walmer Station is approximately 0.8 miles away (16 minute walk).
- For more information on timetables please click here (opens new tab).
- For more information on Walmer Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the checkout.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is a colleague trained in British Sign Language.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Mill Hill.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
- The Blue Badge parking bays have a marked zone to one side but not at the rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
- One Blue Badge bay is located at the front of the store (photographs 2 and 3).
The other Blue Badge bay is located in the rear car park (photographs 4 and 5).
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Paying
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- Parking is free (unlimited time).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach (Car Park to Store)
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Approach
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- The surface of the approach is tarmac and concrete tiles.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has handrails on both sides.
- There is a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 130cm (4ft 3in).
- The ramp/slope does bypass the step(s).
- The handrail is intermittent on both sides as you approach the store.
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Step(s)
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- There is a/are step(s) on the approach.
- There is/are 4 unmarked step(s), with handrails on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
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Comments
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- Photographs 1, 2 and 3 show the access from the rear of the car park.
- Photographs 4 and 5 show the 4 steps located at the front right of the store.
- Photographs 1, 2 and 3 show the access from the rear of the car park.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 160cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
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Ramp/Slope
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- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The width of the ramp/slope is 130cm.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
ATM(s)
- The ATM(s) is/are located to the right as you face the store.
- The ATM(s) is/are 8m from the entrance.
- The controls/screen heights vary between 90cm and 140cm.
- There is not a lowered ATM available.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 90cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1 and 3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1 and 3.
- The hearing assistance system(s) was/were tested on 06/04/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 60cm and 135cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.