Access Guide
Summary
- The store is located within The Harvey Centre.
- The details within this access guide relate to the store and not the shopping centre.
- The Harvey Centre link (new tab) - click here.
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Services Available
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- The following Tesco services are available at this store; Tesco Grocery Click+Collect services.
- In this store these services are available; National/Health Lottery, Photobooths, Rug Doctor (Carpet Cleaning) and Coin Exchange.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has shared/public parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The bus stop is located on Haydens Road with direct links to Waltham Abbey, Nazing and Hertford. Arriva.
- For more information on Arriva Buses please click here (opens new tab).
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By Train
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- The nearest train station is Harlow Town.
- Harlow Town is approximately 1.3 miles away (27 minute walk).
The station has direct services to Liverpool Street, Tottenham Hale and Cambridge. - For more information on Greater Anglia please click here (opens new tab).
- For more information on Harlow Town please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the entrance, exit or the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is not a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the Customer Services counter.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Playhouse Square.
- The name of the car park is The Harvey Centre.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
ATM(s)
- The ATM(s) is/are located to the left as you face the store.
- The ATM(s) is/are 1m from the entrance.
- The controls/screen heights vary between 90cm and 120cm.
- There is not a lowered ATM available.
Approach (Car Park to Shopping Centre Entrance)
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Approach
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- The surface of the approach is tarmac and concrete tiles.
- There is step-free access from the car park to the ground floor level of the shopping centre where Tesco is located.
Access is via double automatic doors. - There are barriers on the approach.
- The height of the bollard(s) is 100cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 110cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
Entrance (The Harvey Centre - Ground Floor)
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Entrance
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- This information is for the entrance located on the ground floor, opposite Wilko.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO metro'.
- There is step-free access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 160cm.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 180cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left after you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is not a/are not hearing assistance system(s) at the staffed checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 108cm and 132cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The Self-Service tills accept card payment only.
Counter (Customer Service)
- The counter is located to the left after you enter the store.
- The counter is approximately 8m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- Travel money can be ordered and collected at customer service counter.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Public Facilities
- There is an accessible toilet available within the shopping centre.
- Standard toilets are available within the shopping centre.
- Baby changing facilities are available within the shopping centre.