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Tesco Hendon Metro

10 Sentinel Square, Hendon, London, NW4 2EL

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Access Guide

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COVID-19 Information

  • The information in this section was taken in 07 2021.
  • There are separate doors for entering and exiting.
  • There is a traffic light system in place at the entrance/exit.
  • There is not a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 145cm.
  • The height of the hand sanitisers range between 102cm and 145cm.
  • Hand sanitisers are available inside the venue.
  • There is not a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is not clear signage inside to help with social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

  • The store is located within Sentinel Square.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • You get assistance from Customer Service or Colleagues on the shop floor.
  • This store is not part of the Sunflower Lanyard Scheme.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) available to borrow.
  • To obtain mobility aids please contact Customer service.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • Shopping Parade and Residential buildings.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 120cm (3ft 11in).
    • The ramp/slope does not bypass the step(s).

Entrance

  • Entrance View
    • This information is for the entrance located Sentinel Square.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO metro'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 100cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the paving.
    • The minimum width between the security pillars is 160cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 100cm.
  • Ramp/Slope View
    • The ramp/slope is located at the entry and exit doors.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does not bypass the step(s).

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Some aisles are obstructed by product bins and trolleys.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located at rear of checkouts 4 and 5.
    • The seats do not have armrests.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located on the left as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 82cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 74cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 7.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 7.
    • The hearing assistance system(s) was/were tested on 14/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.

Counter (Customer service)

  • The counter is located at the right side as you enter the store.
  • The counter is approximately 6m from the Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are low to moderate.
  • The height of the counter is 100cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/07/2021.
  • The hearing assistance system was working at the time of testing.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.