You are on Summary. Skip to the next section.

Summary

• The store is located within Eden Shopping centre.
• The details within this access guide relate to the store and not the shopping centre.
• Eden Shopping link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; photo services and F&F Clothing.
  • In this store these services are available; Costa Coffee Express, National/Health Lottery, Photobooths and Krispy Kreme.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
  • For customer information contact [email protected].
  • For more information on [email protected] please click here (opens new tab).
• By Bus View
  • There is not a bus stop within 150 metres of the store entrance.
  • Bus stop at bus station off Bridge Street is 0.2 miles away with services to Aylesbury and High Wycombe.
  • For more information on Red Line Bus services please click here (opens new tab).
• By Train View
  • The nearest train station is High Wycombe .
  • High Wycombe Station is 0.5 miles away with services to Oxford, Aylesbury and London Marylebone.
  • For more information on Chiltern Railways train services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Assistance can be sought at the Customer service desk as you enter the store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact Customer service desk.
• There is not a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat.
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Shopmobility offer free daily loan of electric scooters as well as manual and powered wheelchairs. Please contact 01494 472277 for additional information or visit their store page athttps://www.shopmobilityuk.org.

You are on Parking (Eden Shopping Centre parking). Skip to the next section.

Parking (Eden Shopping Centre parking)

• The store has shared parking facilities.
• The store shares the shopping centre's parking facilities.
• The car park is located Off Desborough Road.
• The car park type is multi storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 200cm (6ft 7in).
• The car park does have a barrier control system.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 74 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 465cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
  • Marked areas around Blue badge bays measure 80cm.
• Paying View
  • Parking charges apply.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park and throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located Cash and card payment machines are located on the Ground floor in the green, orange and purple lift lobbies. Card Only payment machines can be found on the first floor green, second floor Tesco and third floor purple
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Payment can be made at the cash or card only parking pay stations or Pay By Phone athttps://www.parkjockey.com/pay. Edens location code is 5070.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • Not all pedestrian crossings have tactile paving on both sides.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach (Approach to the Main entrance). Skip to the next section.

Approach (Approach to the Main entrance)

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
  • Located on the edge of the Eden Shopping centre pedestrians can access the main entrance directly from the bus station or from ground floor of the Mall.
  • There are bollards on the approach.
  • The height of the bollard(s) is 110cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 120cm.
• Ramp/Slope View
  • Bollards are only located on the approach from the bus station.

You are on Approach (Approach to 1st floor entrance from car park). Skip to the next section.

Approach (Approach to 1st floor entrance from car park)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • Multi storey car park is located within Eden Shopping centre.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located ATM is located to the right of the store entrance .
• The ATM(s) is/are 20m from the entrance.
• The controls/screen heights vary between 90cm and 120cm.
• There is not a lowered ATM available.

You are on Entrance (Main entrance on ground floor). Skip to the next section.

Entrance (Main entrance on ground floor)

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• Entrance View
  • This information is for the entrance located To the left of store front.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 205cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 200cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.
  • Hand held sanitiser at the entrance and trolley cleaning sanitising spray.

You are on Entrance (Entrance from car park level one). Skip to the next section.

Entrance (Entrance from car park level one)

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• Entrance View
  • This information is for the entrance located At the end of ramp on first floor of Car park.
  • This entrance is signed with 'Entrance to Tesco'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 85cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.
  • Hand held sanitiser and trolley sanitising stations are located at this entrance.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 120cm.
  • Some product bins obstruct the aisles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located directly ahead as you access 1st floor.
  • F&F Clothing is approximately 20m from the Lift.
  • Clear signage for F&F Clothing is visible from the lift.
  • There is step-free access to F&F Clothing, via lift.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 150cm.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is played at all times.
• Counter View
  • No counter in F&F. All products purchased at standard checkouts.
• Accessible Fitting Room(s) View
  • Fitting rooms are currently permanently closed.
• Standard Fitting Room(s) View
  • Fitting rooms are currently permanently closed.

You are on Checkouts (Checkouts ground floor). Skip to the next section.

Checkouts (Checkouts ground floor)

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• Checkout Area View
  • The checkout(s) is/are located to the left as you enter the store .
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • There is a/are basket only checkout(s), staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 13, 15.
  • The type of system is a fixed loop.
  • Some of the hearing assistance systems are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 13.
  • The hearing assistance system(s) was/were tested on 05/10/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 90cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • Basket only checkouts are currently closed .
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 50cm and 125cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
• Scan as you Shop View
  • No scan as you shop in store.

You are on Checkouts (Checkouts 1st Floor). Skip to the next section.

Checkouts (Checkouts 1st Floor)

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• Checkout Area View
  • The checkout(s) is/are located to the left as you exit lift and stairs.
  • There is step-free access to the checkout(s), via lift.
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is not a/are not hearing assistance system(s) at the staffed checkout(s).

You are on Counter (Customer service desk). Skip to the next section.

Counter (Customer service desk)

• The counter is located to the left as you enter the store.
• The counter is approximately 5m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 05/10/2021.
• The hearing assistance system was working at the time of testing.

You are on Stairs. Skip to the next section.

Stairs

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located to the left as you enter Main entrance and adjacent to lifts on all floors.
• The stairs are approximately 20m from the entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, double doors which may be difficult to open to on all floors.
• The floors which are accessible by stairs are G,1,2,3.
• There are 15+ steps between floors.
• The steps are not clearly marked.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The depth of the steps are 26cm.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on the left going up.
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are moderate to good.

You are on Escalator(s) / Travelator(s). Skip to the next section.

Escalator(s) / Travelator(s)

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• Travelator(s) View
  • The travelator(s) is/are located To the rear of the store when entering on the ground floor.
  • Signs indicating the location of the travelators are not available from the entrance.
  • The floors which are accessible by travelator(s) are G,1.
  • The foot and head of the travelator(s) are clearly marked.
  • The lighting levels at the travelator(s) are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located To the left as you enter store.
• The lift is clearly visible from the entrance.
• The lift is approximately 25m (27yd 1ft) from the entrance.
• The lift is a standard lift.
• A colleague does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2,3.
• Tesco store only has 2 floors ( ground and first floors ) but lift accesses two additional floors to car park. Floors 2 and 3 have lift lobbys with double doors that are permanently locked open.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 185cm x 200cm (6ft 1in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.
• There is a/are similar lift(s) available.
• There is a second adjacent lift which is currently out of order.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• 4 Disabled Toilets are located in the Welcome Hall adjacent to Customer services desk and 2 in the bus station. Eden centre also has an adult changing room with a bed and a hoist. Key available at customers service desk.