Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located along Staines Road (A315) approximately 90 yards from the store.
- For more information on Transport for London please click here (opens new tab).
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By Train
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- The nearest train station is Hounslow.
- Hounslow train station is approximately 0.5 miles (10 min walk) away from the store.
- For more information on South Western Railway please click here (opens new tab).
- For more information on Hounslow Train Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Hounslow Central.
- Hounslow Central underground station is approximately 0.3 miles (6 min walk) away from the store.
- For more information on Transport for London please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers can get assistance by going to the Customer Service Desk.
- This store is not part of the Sunflower Lanyard Scheme.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Bell Road.
- The name of the car park is The Bell Public Car Park.
- There is not a/are not Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- There is also a multi-storey car park within 200m of the store called the Treaty Centre.
- Please follow the link for more information -https://www.treatyshoppingcentre.co.uk/parking/.
Approach
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Approach
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- The surface of the approach is block paving.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
- The approach from the right of the store entrance and straight on is level with a very easy incline as shown in photograph 1 and 2. The approach from the left of the store entrance is steep as shown in photograph 3.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tesco Express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 100cm.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 141cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 116cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 104cm.
- There is a pillar in an aisle which restricts access to 104cm as shown in photograph 6.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right from the store entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 30/03/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 110cm and 127cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The self service checkouts are card only. There are higher self service checkouts as shown in photographs 3 and 4. The controls range from 109cm to 142cm. The height of the basket tray is 68cm.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
ATM(s)
- The ATM(s) is/are located to the right of the store entrance.
- The ATM(s) is/are 5m from the store entrance.
- The controls/screen heights vary between 109cm and 128cm.
- There is not a lowered ATM available.