You are on Summary. Skip to the next section.

Summary

• The store is located within Knightswood Shopping Centre.
• The details within this access guide relate to the store and not the retail park.
• Knightswood Shopping Centre link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; Tesco Collect+ services, F&F Clothing and travel money.
  • In this store these services are available; Photobooths, Coin Exchange, Rug Doctor (Carpet Cleaning) and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Bus stops are located on Anniesland Road.
  • For more information on McGills Buses please click here (opens new tab).
• By Train View
  • The nearest train station is Scotstounhill.
  • Scotstounhill Railway Station is approx. 1/3 of a mile away. Garscadden Railway Station is approx. 1/2 of a mile away.
  • For more information on ScotRail please click here (opens new tab).
  • For more information on Scotstounhill Railway Station please click here (opens new tab).
• By Underground View
  • The nearest underground station is Partick.
  • Partick SPT Subway Station is approx. 3 miles away.
  • For more information on Strathclyde Partnership for Transport please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact a colleague.
• There is not a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is a Tesco Collect+ service in the store.
• Tesco Collect+ services for customers are located at the Customer Services counter.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The store shares the retail park's parking facilities.
• The car park is located off Anniesland Road.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 3 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 490cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking is free for up to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the entrance.
• The ATM(s) is/are 10m from the entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 108cm.
• The bollards contrast visually with the paving.
• The minimum width between the bollards is 100cm.
• The controls/screen heights vary between 84cm and 130cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the building, to the right.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 86cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 179cm.
  • There are security pillars at the entrance doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 175cm.
  • The entrance was divided in half by a security barrier due to Covid-19 restrictions. The footing of the barrier limits space to 70cm, although the barrier is not permanent. A colleague is available to move the barrier if required.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitisers range between 91cm and 102cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 120cm.
  • Some aisles are obstructed by pillars.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing (Aisle 9). Skip to the next section.

F&F Clothing (Aisle 9)

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• F&F Clothing View
  • F&F Clothing is located to the left as you enter, in aisle 9.
  • F&F Clothing is approximately 25m from the entrance.
  • Clear signage for F&F Clothing is not visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is not clearly signed.
  • The majority of aisle widths are 150cm+.
  • Lighting levels are good.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is played at all times, the volume can be adjusted if requested.
• Counter View
  • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front of the store, to the left as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s), staffed checkout(s) and basket only checkout(s).
• Staffed Checkout(s) View
  • There are no windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 94cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 13.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are not trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
  • Standard checkouts are shown in photographs 1 to 4.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 92cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Basket checkouts are shown in photographs 5 to 8.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • Self-service checkouts are shown in photographs 9 to 12.

You are on Counter. Skip to the next section.

Counter

• The counter is located to the right as you enter.
• The counter is approximately 10m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 101cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are not trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Exit. Skip to the next section.

Exit

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• Exit View
  • This information is for the exit located at the front of the store, to the left from the checkouts.
  • The exit area/door is clearly signed internally.
  • This exit is signed with 'Goodbye Hope to see you again soon'.
  • There is step-free access at this exit.
  • There is a canopy or recess which provides weather protection at this exit.
  • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 175cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 88cm.
  • There are security pillars at the exit doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 163cm.
  • The second exit door is 71cm wide on the ground due to the base of a Covid-19 restriction barrier. The barrier is not permanent and a colleague is available to move the barrier if required.