Access Guide
Summary
- The details within this access guide relate to the store and not the shopping area.
- Liverpool Lord Street Express link (new tab) - click here.
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Services Available
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- In this store these services are available; Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- For more information on bus times and services please click here (opens new tab).
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By Train
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- The nearest train station is Lime Street.
- For more information on train times and services please click here (opens new tab).
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By Underground
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- The nearest underground station is James Street.
- For more information on underground services please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach any member of staff around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Collect+ service in the store.
- There is a portable hearing assistance system.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/03/2021.
- The hearing assistance system was working at the time of testing.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Castle Street.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient.
- There is a level landing at the top of the ramp/slope.
ATM(s)
- The ATM(s) is/are located to the right as you face the entrance.
- The ATM(s) is/are 3m from the entrance.
- The controls/screen heights vary between 100cm and 150cm.
- The height of the ATM(s) controls/screens is 120cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Express'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 110cm.
- There are security pillars at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 160cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 91cm.
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Ramp/Slope
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- The ramp/slope is located in front of and beyond the entrance.
- The gradient of the ramp/slope is steep.
- There is a steep slope leading up to the entrance and a slight slope as you enter the store.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 130cm.
- There is a structural column down one of the aisles which reduces the width to 95cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Counter (Customer Services)
- The counter is located to the right beyond the entrance.
- The counter is approximately 5m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 92cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a portable loop.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 23/03/2021.
- The hearing assistance system was working at the time of testing.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 64cm and 140cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.