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Summary

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• Services Available View
  • In this store these services are available; National/Health Lottery and Costa Coffee Express.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Parking at the store is limited to 30 minutes, if a longer time is needed please notify a colleague.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest bus stop is 67 metres away on Acklam Road and Lodore Grove Corner, and is served by busses 12, 14 and 322R.
  • For more information on bus times please click here (opens new tab).
• By Train View
  • The nearest train station is Thornaby.
  • Thornaby Station is 2.3 miles away from the store with direct links to Middlesbrough and the surrounding areas.
  • For more information on train times please click here (opens new tab).
  • For more information on Thornaby station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• There is usually a colleague on the shop floor and at the checkouts.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow).
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located on Acklam Road, to the left of the store.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 490cm.
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking is free for up to 30 minutes.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are not available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • There are bollards on the approach.
  • The height of the bollard(s) is 95cm.
  • The bollards contrast(s) visually with the tarmac.
  • The minimum width between the bollards is 197cm.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.
• Comments View
  • The bollards descried above are on the approach to the left and right of the store.
  • There are other bollards in front of the store, on the pavement.
  • These bollards only affect the approach from the left or straight ahead.
  • These bollards contrast visually with the tarmac.
  • These bollards are 86cm high.
  • These bollards have a minimum width of 145cm.
  • These bollards are shown in photographs 7 and 8.
  • The uneven surfaces are caused by the kerb from the public pavement and a drainage grill.
  • There is a 3.2 degree slope just to the right of the Blue Badge parking bay.
  • This slope does not affect the Blue Badge parking bay and can be avoided completely.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located outside, on the wall, at the front right of the store.
• The ATM(s) is/are 14m from the store entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 92cm.
• The bollards do not contrast visually with the tarmac.
• The minimum width between the bollards is 107cm.
• The controls/screen heights vary between 90cm and 131cm.
• There is not a lowered ATM available.

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• Comments View
  • There is a steep slope (5.8 degrees), in front of the cash machine.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the store on Acklam Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There are bollards at the entrance doors.
  • The height of the bollard(s) is 96cm.
  • The bollards do not contrast visually with the paving.
  • The minimum width between the bollards is 100cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 114cm.
  • The free standing hand sanitiser is located along the wall to the left as you enter.
• Comments View
  • There are security barriers just beyond the entrance.
  • The minimum width between the security barriers is 147cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 71cm.
  • There are product bins, end gondolas and freestanding display items obstructing some isles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the store.
  • Dementia friendly signage is not provided.
• Comments View
  • There are support pillars in the central aisle.
  • In places the support pillars can reduce the aisle width to 71cm.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the rear right of the store as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s) and staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 69cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 1.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is not/are not signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 1.
  • The hearing assistance system(s) was/were tested on 19/07/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 86cm and 139cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.