Access Guide
Summary
Getting Here
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Parking
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- The store has shared/public parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is located on Broughton Avenue approximately 160 yards (2 min walk) away from the store.
- For more information on Transport for London please click here (opens new tab).
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By Train
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- The nearest train station is Teddington.
- Teddington train station is approximately 1.3 miles (25 min walk) away from the store.
- For more information on South Western Railway please click here (opens new tab).
- For more information on Teddington Train Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Richmond.
- Richmond underground station is approximately 2.6 miles (51 min walk) away from the store.
- For more information on Transport for London please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers can get assistance by going to the Customer Service Desk.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Ashburnham Road.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Ashburnham Road.
- The name of the car park is Ashburnham Road Public Car Park.
- There is a/are Blue Badge parking bay(s) available within the car park.
- There are two Blue Badge bays within this public car park. The dimensions of the bays are 250cm x 470cm. The minimum width of the marked zones to the sides and rear of the bays are 130cm.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is tarmac and concrete tiles.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 155cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tesco Express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 98cm.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 134cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 88cm.
- There is an aisle with a product display that restricts access to 88cm as shown in photograph 5.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right from the store entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 110cm and 127cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Counter (Customer Services)
- The counter is located to the right from the store entrance.
- The counter is approximately 3m from the store entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 91cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 71cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 24/03/2021.
- The hearing assistance system was working at the time of testing.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
ATM(s)
- The ATM(s) is/are located to the right of the store entrance.
- The ATM(s) is/are 6m from the store entrance.
- The controls/screen heights vary between 86cm and 112cm.
- There is not a lowered ATM available.