You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • In this store these services are available; Coin Exchange, National/Health Lottery, travel money, Photobooths and Post Office.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store does not have its own parking facilities.
  • There is a public car park at the rear of the store which is owned by Havering Council and managed by RingGo.
    The first 30 minutes is free all users.
    Blue Badge parking is free for 3 hours upon meeting stated conditions.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The nearest stop is located on Collier Row lane and is served by the number 175, 247, 294, 365 and 375 buses.
  • For more information on TFL Buses please click here (opens new tab).
• By Train View
  • The nearest train station is Romford.
  • Romford Station is approximately 2 miles away.
  • For more information on timetables please click here (opens new tab).
  • For more information on Romford Station please click here (opens new tab).
• By Underground View
  • The nearest underground station is Hainault.
  • Hainault Underground Station is approximately 3.7 miles away.
    The station is on the Central Line.
  • For more information on TFL Buses please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter, located on the right as you enter the store.
• This store is not part of the Sunflower Lanyard Scheme.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are mobility/electric scooter(s) with large basket(s) attached and wheelchair(s) available to borrow.
• To obtain mobility aids please contact customer service.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is a portable hearing assistance system.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 09/06/2021.
• The hearing assistance system was working at the time of testing.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The designated place of safety is at the rear of the store, next to the car park.

You are on Public Parking. Skip to the next section.

Public Parking

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• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Rex Close.
  • The name of the car park is Rex Close.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Additional Public Parking Information View
  • For more information on public parking please click here (new tab).

You are on Approach (Car Park to Store Entrance). Skip to the next section.

Approach (Car Park to Store Entrance)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
  • There are barriers on the approach.
  • The height of the bollard(s) is 91cm.
  • The barriers contrast(s) visually with the paving.
  • The minimum width between the barriers is 140cm.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has a handrail on the right going up.
  • There is a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 133cm (4ft 4in).

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located on Colliers Row Lane.
• The ATM(s) is/are 50m from the entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 91cm.
• The bollards contrast visually with the paving.
• The minimum width between the bollards is 140cm.
• The controls/screen heights vary between 90cm and 120cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located in Rex Close.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO metro'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 211cm.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 204cm.
  • There are product display stands and baskets at the entrance to the store.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 129cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance from the car park.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The ramp has resting areas.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located at the rear of the self-service checkouts.
  • There is bench seating only.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located on the left as you enter the store.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s), staffed checkout(s) and basket only checkout(s).
  • There are 10 staffed and 4 self-service checkouts available.
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 92cm.
  • There is not a lowered section at the staffed checkout(s).
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are not accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 4, 8 and 9.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 4, 8 and 9.
  • The hearing assistance system(s) was/were tested on 09/06/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 120cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are not accessible from the basket only checkout(s).
  • There is a/are hearing assistance system(s) at the basket only checkout(s).
  • The following basket only checkout(s) have a hearing assistance system; 2.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance system(s) was/were tested on 09/06/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 80cm and 130cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the right after you enter the store.
• The counter is approximately 5m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 09/06/2021.
• The hearing assistance system was working at the time of testing.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.