Access Guide
Summary
- The details within this access guide relate to the store and not the shopping area.
-
Services Available
View
- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
-
Parking
View
- The store does not have its own parking facilities.
- For more information onhttps://www.gateshead.gov.uk/article/7507/Whickham-Shopping-Precinct-East-Short-stay-NE16-4AB please click here (opens new tab).
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- The bus stop in on the main road 35 metres from the store.
- For more information on bus timetables please click here (opens new tab).
-
By Train
View
- The nearest train station is MetroCenter.
- MetroCentre is three miles from the Wickham Tesco Express.
- For more information on railway timetables please click here (opens new tab).
- For more information on MetroCentre please click here (opens new tab).
-
By Metro
View
- The nearest Metro station is MetroCentre.
- For more information please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Assistance could be obtained from any colleague on the shop floor or at the checkouts.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does not have its own parking facilities.
- The store shares the shopping area's parking facilities.
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Public Parking
-
On Street Blue Badge Parking
View
- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Wickham Front Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 300cm x 550cm (9ft 10in x 18ft 1in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Free parking for Blue Badge holders is for one hour only.
-
On Street Standard Parking
View
- Standard on street parking is available.
- The standard on street parking is located on Whickham Front Street.
-
Public Car Park
View
- There is not a car park for public use within approximately 200m (219yd).
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
-
Comments
View
- For information on parking fees, time limits and location please refer to the above link.
Approach
-
Approach
View
- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 96cm.
- The bollards have a visual identification band the paving.
- The minimum width between the bollards is 125cm.
-
Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
- The ramp/slope does not bypass the step(s).
ATM(s)
- The ATM(s) is/are located outside and to the right as you enter the store.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards have a visual identification band the paving.
- The minimum width between the bollards is 130cm.
- The controls/screen heights vary between 92cm and 120cm.
- There is not a lowered ATM available.
Entrance
-
Entrance
View
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are easy to open.
- The width of the door opening is 90cm.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 155cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The minimum aisle width is 130cm.
- Some aisles are obstructed by end gondolas, floor stacked products and display stands. Some aisles are obstructed by support pillars.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- A seat can be made available if required.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
Checkouts
-
Checkout Area
View
- The checkout(s) is/are located on the right hand side as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are not accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1 and 2.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1 & 2.
- The hearing assistance system(s) was/were tested on 05/08/2021.
- The hearing assistance system(s) was/were working at the time of testing.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkout(s) vary between 90cm and 160cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.