You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • In this store these services are available; Costa Coffee Express and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store does not have its own parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The Low Ousegate Bus Stop is located at the crossing with Church Lane. First Bus provides a service at this stop.
  • For more information on Bus Timetables please click here (opens new tab).
• By Train View
  • The nearest train station is York Station.
  • Low Ousegate is a 12 minute walk from York Station.
  • For more information on Train Timetables please click here (opens new tab).
  • For more information on York Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• There is usually a colleague available on the shop floor or at the checkouts.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow).
• There is a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Cumberland Road.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Tower Street.
  • The name of the car park is Castle.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Additional Public Parking Information View
  • For more information on public parking please click here (new tab).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is not a level landing at the top of the ramp/slope.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 125cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There are security pillars at the entrance doors.
  • The minimum width between the security pillars is 141cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 117cm.
  • The hand sanitiser is located to the left as you enter.
  • There is a slope with a very easy incline.
• Ramp/Slope View
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
• Comments View
  • The second set of doors is 2cm beyond the first set of doors and was obstructed by the first set of doors and could not be photographed.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 92cm.
  • Some aisles are obstructed by end gondolas, floor stacked products and display stands. Some aisles are obstructed by support pillars.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
• Signage View
  • Overhead aisle signage is not provided.
  • Dementia friendly signage is not provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front of the store, to the left as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are self-service checkout(s) and staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 70cm.
  • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 2 & 3.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 2 & 3.
  • The hearing assistance system(s) was/were tested on 21/07/2021.
  • The hearing assistance system(s) was/were not working at the time of testing.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 112cm and 160cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.