Skip to main content

Food and Drink

The British Museum, Great Russell Street, London, WC1B 3DG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information (British Museum)

  • The information in this section was taken in December 2020.
  • All entry is ticketed (for both the free permanent collection and the paid for exhibitions). For more information, please see the Museum's 'Plan Your Visit' page (link below).
  • Currently only selected galleries are open. However, galleries are re-opening all the time. For up to date information on the galleries that are open, please check the Museum's 'Plan Your Visit' page (link below).
  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • Entry is via Great Russell Street and the exit is via Montague Place.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 91cm.
  • Hand sanitisers are available inside the venue.
  • The details here are for the hand sanitiser just inside the Security Check Area entrance (shown in photograph 3). There are hand sanitisers located just inside the main entrance, which are 121 cm high? (photograph 4). There are hand sanitisers located throughout the museum at an average of 120 cm high (photographs 5 - 8).
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • The one-way route is marked via arrows on the floor (photographs 9 - 11) and some free standing signs (photographs 12 - 13). There are also wall-mounted plans showing the route through the museum located in the Great Court. This is also available to view on the website. please see the Museum's 'Plan Your Visit' page (link below). In some areas, it may be necessary for visitors who need to use the lifts to go against the direction of the one-way system. If you are unsure what to do, please speak to a member of the Museum staff. Visitors who want to cut short the tour through the one-way system should speak to a member of the Museum staff to ask about accessing the nearest cut through point.
  • There is clear signage inside to help with social distancing.
  • There are marks on the floor around some exhibits indicating where visitors can stand and maintain social distancing whilst viewing the exhibit (shown in photograph 14).
  • There are protective clear screens located at desks/counters.
  • Not all of the staircases in the museum are open at the moment, and those that are in use are either used to go up or down, depending on where they are in the one-way system. Please check the map on the website or steak to a member of the Museum staff if unsure.
  • Not all of the lifts in the museum are operational at the moment, and those that are in use are either used to go up or down, depending on where they are in the one-way system. Please check the map on the website or steak to a member of the Museum staff if unsure.
  • Toilets are available.
  • The accessible toilets are located in the Great Court, on level 0 and also on level 3. Some other toilets may become available in the future. Please ask a member of the Museum staff for directions to the nearest accessible toilet if you are unsure.
  • The standard toilets are located down the steps from the Great Court. Only a limited number of visitors can access the toilets at one time, so it may be necessary to queue outside the toilet and wait to be called by the Museum staff member located at the entrance (photograph 15).
  • The following areas are currently closed; the cloakrooms, the Information desk, the Audio Guide and Multimedia Guide desk and the 'Hands On' desks. There are also o live events or tours taking place at the Museum.
  • A large print guide of the one-way route, is available to download from the Museum's Accessible Resources page. There are also links there to Soundcloud, to access audio descriptive guides, and YouTube, to access BSL guides. There are also signs around the Museum which QR Codes that can be used to download audio guides or other useful information (shown in photograph 16).
  • Wheelchairs are available for visitors to borrow free of charge, but need to be booked in advance. Please see the Museum's Accessibility Around The Museum page for more information on how to book. The wheelchairs are collected just inside the main entrance (photograph 17) and need to be left next to the exit (photograph 18), so they can be cleaned before being used again. A limited number of folding stall are also to borrow, which are collected and dropped off in the same locations as the wheelchairs.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Eating and Drinking (Level 0 - Montague Place Cafe - Currently Closed)

  • The following information is for the café.
  • The café is located immediately to the left of the foyer after the Montague Place entrance.
  • There is step-free access to the café.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Eating and Drinking (Level 3 - South Lift/Stairs Lobby - Currently Closed)

  • The following information is for the café.
  • The café is located on level 3, ahead as you exit the South Lift.
  • There is step-free access, via lift, to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The standard height for tables is 70cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are wall menus available.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Eating and Drinking (Pizzeria - Currently Closed)

  • The following information is for the restaurant.
  • The restaurant is located on the upper ground floor level.
  • There is step-free access, via lift, to the restaurant.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The nearest table is approximately 5m from the till/counter.
  • The standard height for tables is 70cm.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are hand held menus and menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is pizza, salads and deserts.
  • The lighting levels are good.
  • Access to the additional seating area is via 4 medium, marked steps.
  • Comments View
    • There are several sets of steps to the additional seating areas around the edge of the restaurant.
    • Some steps have handrails to one side only.

Eating and Drinking (Great Court Café)

  • The following information is for the café.
  • The café is located to the far right of the Great Court, as you enter from the Great Russell Street foyer.
  • There is step-free access to the café.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is stone.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The standard height for tables is 70cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.
  • Comments View
    • At the time of the survey (December 2020), there were social distancing marks on the floor leading to the counters (photographs 1 and 2).
    • There was also a hand sanitiser dispenser, 138 cm high, fixed to one of the cabinets (photograph 3).
    • The tables have social distancing signs on them (photograph 4).
    • At busy times, further serving counters and seating areas are opened up to the left of the Great Court as you enter from the Great Russell Street entrance foyer.

Eating and Drinking (Level 3 - Great Court Restaurant - Currently Closed)

  • The following information is for the restaurant.
  • The restaurant is located on level 3 of the Great Court.
  • There is step-free access, via lift, to the restaurant.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The distance between the floor and the lowest table is 70cm.
  • The distance between the floor and the highest table is 100cm.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are hand held menus and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Eating and Drinking (The Members Room)

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Comments View
    • At the time of the survey (December 2020) a maximum of 3 people were allowed to queue at the counter at a time. There were social distancing marks on the floor (shown in photograph 1).
    • Signs were also on the tables saying whether they had been cleaned and were ready to use (photograph 2).