COVID-19 Information (British Museum)
- The information in this section was taken in December 2020.
- All entry is ticketed (for both the free permanent collection and the paid for exhibitions). For more information, please see the Museum's 'Plan Your Visit' page (link below).
- Currently only selected galleries are open. However, galleries are re-opening all the time. For up to date information on the galleries that are open, please check the Museum's 'Plan Your Visit' page (link below).
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There are separate doors for entering and exiting.
- Entry is via Great Russell Street and the exit is via Montague Place.
- There is a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- The height of the hand sanitiser is 91cm.
- Hand sanitisers are available inside the venue.
- The details here are for the hand sanitiser just inside the Security Check Area entrance (shown in photograph 3). There are hand sanitisers located just inside the main entrance, which are 121 cm high? (photograph 4). There are hand sanitisers located throughout the museum at an average of 120 cm high (photographs 5 - 8).
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is a one-way system throughout.
- The one-way system is clearly marked/signed.
- The one-way route is marked via arrows on the floor (photographs 9 - 11) and some free standing signs (photographs 12 - 13). There are also wall-mounted plans showing the route through the museum located in the Great Court. This is also available to view on the website. please see the Museum's 'Plan Your Visit' page (link below). In some areas, it may be necessary for visitors who need to use the lifts to go against the direction of the one-way system. If you are unsure what to do, please speak to a member of the Museum staff. Visitors who want to cut short the tour through the one-way system should speak to a member of the Museum staff to ask about accessing the nearest cut through point.
- There is clear signage inside to help with social distancing.
- There are marks on the floor around some exhibits indicating where visitors can stand and maintain social distancing whilst viewing the exhibit (shown in photograph 14).
- There are protective clear screens located at desks/counters.
- Not all of the staircases in the museum are open at the moment, and those that are in use are either used to go up or down, depending on where they are in the one-way system. Please check the map on the website or steak to a member of the Museum staff if unsure.
- Not all of the lifts in the museum are operational at the moment, and those that are in use are either used to go up or down, depending on where they are in the one-way system. Please check the map on the website or steak to a member of the Museum staff if unsure.
- Toilets are available.
- The accessible toilets are located in the Great Court, on level 0 and also on level 3. Some other toilets may become available in the future. Please ask a member of the Museum staff for directions to the nearest accessible toilet if you are unsure.
- The standard toilets are located down the steps from the Great Court. Only a limited number of visitors can access the toilets at one time, so it may be necessary to queue outside the toilet and wait to be called by the Museum staff member located at the entrance (photograph 15).
- The following areas are currently closed; the cloakrooms, the Information desk, the Audio Guide and Multimedia Guide desk and the 'Hands On' desks. There are also o live events or tours taking place at the Museum.
- A large print guide of the one-way route, is available to download from the Museum's Accessible Resources page. There are also links there to Soundcloud, to access audio descriptive guides, and YouTube, to access BSL guides. There are also signs around the Museum which QR Codes that can be used to download audio guides or other useful information (shown in photograph 16).
- Wheelchairs are available for visitors to borrow free of charge, but need to be booked in advance. Please see the Museum's Accessibility Around The Museum page for more information on how to book. The wheelchairs are collected just inside the main entrance (photograph 17) and need to be left next to the exit (photograph 18), so they can be cleaned before being used again. A limited number of folding stall are also to borrow, which are collected and dropped off in the same locations as the wheelchairs.
- For more information about the measures in place for Covid-19 please click here (new tab) .
- This room for temporary exhibitions is located on Level 1 of the Great Court.
There is level access to the ticket desk and room entrance using the Great Court west lift to Level 1.
The Great Court east lift is near the exit after the exhibition shop.
- For the British Museum - General Access AccessAble Access Guide please click here (new tab).
- For the Great Court AccessAble Access Guide please click here (new tab).
Lift (Great Court East Lift)
- There is a lift for public use.
- The lift is located to the right of the central reading room as you enter the Great Court from the Great Russell Street entrance.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 60m (65yd 1ft) from the Great Russell Street entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are -2, -1, 0, 1 and 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 170cm x 130cm (5ft 7in x 4ft 3in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
- There is a/are similar lift(s) available.
- There is a separate exit from the lift on level 1.
- There is a similar lift on the west side of the Great Court.
- The lift gives direct between the Great Court and the Great Court Restaurant on level 3.
Attraction / Exhibit (Room 35)
Entrance / Opening
- There is a single, manual door with an opening width of 75cm+, which may be difficult to open for access to this area/attraction.
- The entrance/opening is clearly signed.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is step-free access at this entrance/opening, via lift.
Attraction / Exhibit
- There is level access throughout this area.
- Clear directional signage is not provided in this area.
- There are resting/seating areas within this area.
- As this room is used for temporary exhibitions, the layout, design, lighting and sound levels may vary.
- There is a good colour contrast between some walls and the floor in this area.
- The lighting levels in this area are varied.
- Visitors exit via a separate set of doors/opening.
- There is a single, manual door with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
- The exit is step-free.
- The availability of information in large print, Braille and audio formats will vary according to the exhibition.
- The exit is always through the shop, which has an opening with no doors and is 150cm wide.
- After the exit the Great Court east lift is located on the left.
Reception (Ticket Office)
- The reception point is located on level 1, to the left as you exit the Great Court west lift.
- The reception point is approximately 5m (5yd 1ft) from the west lift.
- Clear signage for the reception area/desk is not visible from the lift.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the reception point.
- The type of flooring in the reception area is stone.
- The ticket desk is just before the entrance to Room 35.
Room 35 Exhibition Shop
- The shop is en route to the Room 35 exit.
- It is only open when exhibitions or events are taking place in the room.
- It is entered by a clear 150cm wide opening at the end of the Room 35 exhibition.
- There is ample space for a wheelchair user to manoeuvre within the shop.
- Lighting levels are varied.
- The shop counter is 90cm high without a lowered section.
- There is no hearing assistance system at the counter.
Accessible Toilet(s) (Great Court Level 1 - West Lift)
- There is an/are accessible toilet(s) for public use.
Location and Access
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located on level 1 of the Great Court, off the lift lobby.
- This accessible toilet is approximately 2m (2yd 7in) from the west lift.
- There is step free access to the accessible toilet, via lift.
Features and Dimensions
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is no signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 83cm (2ft 9in).
- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- The toilet has not got a non slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general domestic waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 135cm and 176cm from the floor.
Position of Fixtures
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf next to the toilet.
- The toilet does not have a backrest or a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm (3ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is sensor.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 115cm (3ft 9in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
Colour Contrast and Lighting
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
- There is a similar toilet with transfer space to the right in the level 1 east lift lobby.
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located on Level 0 of The Great Court.