Skip to main content

The Members' Room

The British Museum, Great Russell Street, London, WC1B 3DG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information (British Museum)

  • The information in this section was taken in December 2020.
  • All entry is ticketed (for both the free permanent collection and the paid for exhibitions). For more information, please see the Museum's 'Plan Your Visit' page (link below).
  • Currently only selected galleries are open. However, galleries are re-opening all the time. For up to date information on the galleries that are open, please check the Museum's 'Plan Your Visit' page (link below).
  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • Entry is via Great Russell Street and the exit is via Montague Place.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 91cm.
  • Hand sanitisers are available inside the venue.
  • The details here are for the hand sanitiser just inside the Security Check Area entrance (shown in photograph 3). There are hand sanitisers located just inside the main entrance, which are 121 cm high? (photograph 4). There are hand sanitisers located throughout the museum at an average of 120 cm high (photographs 5 - 8).
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • The one-way route is marked via arrows on the floor (photographs 9 - 11) and some free standing signs (photographs 12 - 13). There are also wall-mounted plans showing the route through the museum located in the Great Court. This is also available to view on the website. please see the Museum's 'Plan Your Visit' page (link below). In some areas, it may be necessary for visitors who need to use the lifts to go against the direction of the one-way system. If you are unsure what to do, please speak to a member of the Museum staff. Visitors who want to cut short the tour through the one-way system should speak to a member of the Museum staff to ask about accessing the nearest cut through point.
  • There is clear signage inside to help with social distancing.
  • There are marks on the floor around some exhibits indicating where visitors can stand and maintain social distancing whilst viewing the exhibit (shown in photograph 14).
  • There are protective clear screens located at desks/counters.
  • Not all of the staircases in the museum are open at the moment, and those that are in use are either used to go up or down, depending on where they are in the one-way system. Please check the map on the website or steak to a member of the Museum staff if unsure.
  • Not all of the lifts in the museum are operational at the moment, and those that are in use are either used to go up or down, depending on where they are in the one-way system. Please check the map on the website or steak to a member of the Museum staff if unsure.
  • Toilets are available.
  • The accessible toilets are located in the Great Court, on level 0 and also on level 3. Some other toilets may become available in the future. Please ask a member of the Museum staff for directions to the nearest accessible toilet if you are unsure.
  • The standard toilets are located down the steps from the Great Court. Only a limited number of visitors can access the toilets at one time, so it may be necessary to queue outside the toilet and wait to be called by the Museum staff member located at the entrance (photograph 15).
  • The following areas are currently closed; the cloakrooms, the Information desk, the Audio Guide and Multimedia Guide desk and the 'Hands On' desks. There are also o live events or tours taking place at the Museum.
  • A large print guide of the one-way route, is available to download from the Museum's Accessible Resources page. There are also links there to Soundcloud, to access audio descriptive guides, and YouTube, to access BSL guides. There are also signs around the Museum which QR Codes that can be used to download audio guides or other useful information (shown in photograph 16).
  • Wheelchairs are available for visitors to borrow free of charge, but need to be booked in advance. Please see the Museum's Accessibility Around The Museum page for more information on how to book. The wheelchairs are collected just inside the main entrance (photograph 17) and need to be left next to the exit (photograph 18), so they can be cleaned before being used again. A limited number of folding stall are also to borrow, which are collected and dropped off in the same locations as the wheelchairs.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

Step(s) (Members Room)

  • There is a/are step(s) located on the level 1 west stairs landing.
  • The step(s) is/are used to access the Members' Room.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are 16cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift (West Lift)

  • There is a lift for public use.
  • The lift is located at the west end of the building, near to the west stairs.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 40m (43yd 2ft) from the Montague Place entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • Lighting levels are at least 100 lux at floor level in the lift lobby.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 152cm x 123cm (4ft 12in x 4ft).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Entrance (Members Room Entrance)

  • Entrance View
    • This information is for the entrance located just beyond the entrance.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.

Eating and Drinking (The Members Room)

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Comments View
    • At the time of the survey (December 2020) a maximum of 3 people were allowed to queue at the counter at a time. There were social distancing marks on the floor (shown in photograph 1).
    • Signs were also on the tables saying whether they had been cleaned and were ready to use (photograph 2).

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are The Member's Room - Gallery Seating Area.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are good.

Accessible Toilet(s) (The Members Room)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located at the rear of the Members' Room.
    • This accessible toilet is approximately 25m (27yd 1ft) from the West Stairs Lift.
    • There is step free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has not got a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The shelf is not between 90cm and 100cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s) (The Members Room)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the café.
    • The female and male toilets are approximately 25m (27yd 1ft) from the west stairs lift.
    • There is step free access to the female and male toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is sensor.
    • Lighting levels are good.