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Princesshay

9 Catherine Street, Exeter, EX1 1QA

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Access Guide

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Getting Here

  • Princesshay is located in the centre of Exeter there are various routes to the shopping centre.
    Exeter has a park and ride service which can be used to get to Princesshay Shopping Centre.
    Honiton Road and Sowton P&R services bring you to Paris Street, from where you can walk straight into the top end of Princesshay.
    Nearest postcodes for directions to the P&R:
    Honiton Road P&R – EX2 7NL
    Sowton P&R – EX2 5GL.
  • The Princesshay shopping centre has a multi storey car park with Blue Badge parking and parent & child parking.
  • There is a bus stop within 150 metres of the shopping centre.
  • The bus and coach station is a 5 minute walk from the centre. When exiting via Princesshay Lane, simply turn right onto Paris Street and you will see the station.
  • For more information on Bus times please click here (opens new tab).
  • The nearest railway station is Exeter Central.
  • Exeter Central train station is a 10 minute walk from the centre. When leaving the centre, head to Queen Street via the High Street and the station will be on your right.
  • For more information on Exeter Central station please click here (opens new tab).

Getting Help and Assistance

  • Water bowls for assistance dogs are available.
  • There is a paper store guide to take around with you available from the Customer Service Point.
  • The security and cleaning teams wear black uniforms and can be identified by their Blue ‘Happy to Help’ vests.
    Some of the team can use sign language.
    All team members are first aid trained.
  • The Customer Service Kiosk is located on Bampfylde Lane between Superdry and Chandos Deli.
    Customers Services was closed at the time of surveying.

Parking

Access Points (High Street)

  • This information is for the access points located Hight Street.
  • There is step-free access at these access points.
  • Access Point View
    • There are 4 access points located along the High Street providing access to Stephen Street/Catherine Square, Bedford Street, Bampfylde Lane and Eastgate.
    • Access point types include; open access points.
  • Ramp/Slope View
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Access Point (Paris Street)

  • This information is for the access point located Paris Street.
  • This access point gives access to Princesshay Lane.
  • The access point is not clearly signed.
  • There is step-free access at this access point.

Access Points (Southernhey West)

  • This information is for the access points located on Southernhey West.
  • There is step-free access at these access points.
  • Access Point View
    • There are 3 access points located along Southernhey West providing access to Blue Boy Square and the Roman Walk.
    • Access point types include; open access points.
    • There are bollards located at two of the access points, the width between the bollards is over 100cm.
    • The bollards have a clear identification band at the top.
  • Ramp/Slope View
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    • There are long slight slopes at two of the access points leading into Princesshay.

Access Point (Banfield Road)

  • This information is for the access point located Banfield Road.
  • This access point gives access to Bedford Street.
  • The access point is not clearly signed.
  • There is ramped/sloped access at this access point.
  • The minimum width between the bollards is 150cm.
  • The bollards do have an identification band to aid visually impaired people.
  • The ramp/slope is located on the path leading up to Princesshay.
  • The gradient of the ramp/slope is slight.

Access Point (Cathedral Close)

  • This information is for the access point located Cathedral Close.
  • This access point gives access to Catherine Square.
  • The access point is not clearly signed.
  • There is step-free access at this access point.

External Area(s)

  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches and metal benches.
  • Background music is played in this area.
  • Background music is played Princesshay Square and Bedford Square, during events.
  • There is an events area which is located Princesshay Square and Bedford Square.
  • There is step free access in this area.
  • The walkways are around Princesshay are pedestrianised. Delivery vehicles are allowed access before 10am and after 6pm. As a public highway, cyclists are allowed to travel throughout Princesshay. There are bollards with clear identification bands located along Bedford Street.
  • There is a long slight slope Bedford Street and Catherine Square. There is step free access to Catherine Square from 2 of the access points on the High Street and from the access point on Cathedral Square. There is a short ramp along Bampfylde Street, coming from the High Street.
  • There are 9 steps leading down from Egyptian Lane to Catherine Square. The steps can be over by using the slope between Bedford Street and Catherine Square or from 2 of the access points on the High Street and from the access point on Cathedral Square.

Outside Access (St Stephens House - Changing Places and Baby Changing Facilities)

  • This information is for the entrance located at the corner of Catherine Square.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'St Stephens House'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 148cm.

Changing Places (St Stephens House - Catherine Square)

  • The facility is located at the rear of the corridor.
  • The facility is approximately 4m (4yd 1ft) from the St Stephens House Entrance.
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • The door opens outwards (automatically).
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The dimensions of the facility are 280cm x 307cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is fair.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
  • The transfer space on the left as you face the toilet is 170cm (5ft 7in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 90cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 90cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are non-infectious waste and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

Parent and Baby Room (St Stephens House - Catherine Square)

  • There is a parent and baby room for public use.
  • The parent and baby room is located ahead as you enter.
  • The parent and baby room is approximately 3m from the St Stephens House Entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Step(s) (Catherine Square - Standard Toilets and Additional Parent and Baby Rooms)

  • There is a/are step(s) located at the centre of Catherine Square.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

Standard Toilet(s) (Catherine Square)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right after the turnstiles.
    • There is stepped access to the toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • There is a charge to use the standard toilets. The gates to access the toilets are located at the bottom of the stairs. The height of the coin slots are 100cm and 110cm. The gate is 55cm wide. There is a change machine located next to the gates.

Parent and Baby Room (Catherine Square)

  • There is a parent and baby room for public use.
  • The parent and baby room is located To the right after the turnstiles. There is a charge to use the standard toilets. The gates to access the toilets are located at the bottom of the stairs. The height of the coin slots are 100cm and 110cm. The gate is 55cm wide. There is a change machine located next to the gates.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 77cm (2ft 6in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 83cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.