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Princesshay - Shopmobility Exe Access

8-10 Paris Street, Exeter, EX1 1GA

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Access Guide

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Getting Here

  • Princesshay is located in the centre of Exeter there are various routes to the shopping centre.
    Exeter has a park and ride service which can be used to get to Princesshay Shopping Centre.
    Honiton Road and Sowton P&R services bring you to Paris Street, from where you can walk straight into the top end of Princesshay.
    Nearest postcodes for directions to the P&R:
    Honiton Road P&R – EX2 7NL
    Sowton P&R – EX2 5GL.
  • The Princesshay shopping centre has a multi storey car park with Blue Badge parking and parent & child parking.
  • There is a bus stop within 150 metres of the shopping centre.
  • The bus and coach station is a 5 minute walk from the centre. When exiting via Princesshay Lane, simply turn right onto Paris Street and you will see the station.
  • For more information on Bus times please click here (opens new tab).
  • The nearest railway station is Exeter Central.
  • Exeter Central train station is a 10 minute walk from the centre. When leaving the centre, head to Queen Street via the High Street and the station will be on your right.
  • For more information on Exeter Central station please click here (opens new tab).

Parking

Outside Access (Paris Street)

  • This information is for the entrance located Paris Street.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'EXE Access'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.

Outside Access (Southernhay East)

  • This information is for the entrance located on Southernhay East.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Princesshay'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 80cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.

Reception

  • The reception point is located ahead after you enter.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 95cm .
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
  • The hearing assistance system is not signed.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; chairs with armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Shopmobility

  • The shopmobility is open 10.00am – 4.00pm Monday to Friday and 10.30am – 3.30pm on Saturday.
  • Free parking for Shopmobility Users is available on level three of the Princesshay Car Park, accessed from Paris Street.
  • Taxi services can drop you outside on Paris Street.
  • The Exeter Community Transport Association Ring & Ride bus stops outside and staff can bring a scooter out to the bus for you, by arrangement. The staff can also try to arrange to bring a vehicle to Exeter Bus Station or Central
  • Railway Station to meet you if you let us know your arrival time.
  • Bookings can be made in person or by phone, booking by phone will ensure that a suitable vehicle is available.
  • When making a booking customers are asked to fill out a registration form, staff can provide assistance with the from.
  • There is a £6.50 charge for the hire of a wheelchair or scooter for the day.
  • There is a range of manual/electric wheelchairs and mobility scooters available.
  • There is also a tramper available to hire.
  • Long time hire is available for manual wheelchairs and collapsible mobility scooters.
  • Training in the use of the vehicle will be provided.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left of the reception.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 160cm x 230cm (5ft 3in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The shelf is not between 90cm and 100cm.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Opposite Transfer Toilet(s) View
    • There is an opposite transfer toilet in this location.
    • The opposite transfer cubicle has very similar or identical specifications.
    • There is a similar accessible toilet with the lateral transfer space on the left.

Standard Toilet(s)

  • Standard toilet facilities are not available.