Access Guide
Introduction
- The Walk-in Centre is located on the ground floor of the resource centre.
Opening Times
- Monday 08:30 - 12:00.
- Tuesday 08:30 - 12:00.
- Wednesday 08:30 - 12:00.
- Thursday Closed.
- Friday 13:00 - 16:30.
- Saturday Closed.
- Sunday Closed.
Getting Help and Assistance
- Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.
Parking
- The venue does not have its own car park.
- There is a car park for public use within 200m (approx).
- The name of the car park is Tyne View.
- The car park is located off Tyne View.
Outside Access (Building Entrance)
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Entrance Details
View
- This information is for the entrance located at the side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 75cm.
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Ramp/Slope Details
View
- The ramp/slope is located leading to the entrance.
- The ramp/slope gradient is moderate.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Entrance (Walk-in Centre)
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Entrance Details
View
- This information is for the entrance located on the ground floor.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception
- The Centre Reception is located ahead as you enter and on the left.
- The reception area/desk is approximately 5m (5yd 1ft) from the centre entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception area/desk.
- The lighting levels at the reception area/desk are medium.
- The height of the reception desk is medium height (77cm - 109cm).
- There is not sufficient space to write or sign documents on the desk.
- There is not a clear knee recess beneath the low section of the desk.
- The desk is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
Inside Access
- There is level access once inside.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is not available.
- Dementia friendly signage is not provided.
- The type of flooring in walkways and corridors is carpet.
- The lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 3m from the centre entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is carpet.
- There is a space for a wheelchair user to wait within the seating area.
- All chairs are permanently fixed.
- Chairs with armrests are not available.
- All tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (Consultation)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consulting Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 75cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- There are no chairs with armrests available.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
View
- The shared toilets that were surveyed are located to the left as you enter.
- The shared toilet(s) is/are approximately 7m (7yd 1ft) from the centre entrance.
- Inside the venue, there is level access to the shared toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.