You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital and the Marsden Wing entrance are located on the A308 Fulham Road. The accessible entrance, via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street, which is the turning to the right of the main building.
  • There is no parking for patients or visitors on the hospital site. There are some Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays. The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
• By Bus View
  • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital. Other routes stop nearby. All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
• By Train View
  • The nearest railway station is London Victoria. There are staff to assist with manual boarding ramps between the train and the platform at this station. There is level access between the platform and the street. Bus services connect with this station and there is also a taxi rank.
• By Underground View
  • The Nearest Underground Station is South Kensington (District, Circle and Piccadilly lines). There is no step free access from the platform to the street at this station. The station is approximately a 7 minute walk from the hospital. The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
• Useful Links View
  • The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Chelsea Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found at the Wallace Wing and Marsden Wing entrances.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the Portering Service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Royal Marsden Macmillan Hotline Service provides specialist advice and support to all Royal Marsden patients, their carers and hospital and community based doctors and nurses caring for Royal Marsden patients. The support is available 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • The Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Dovehouse Street and Dudmaston Mews, off Dovehouse Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 185cm x 500cm.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours Monday to Friday. At weekends there is no maximum length of time. only.
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.
• Comments View
  • There are 3 Blue Badge bays on Dovehouse Street and
  • 5 bays in Dudmaston Mews.
  • There are a small number of standard pay and display bays at weekends only in Dudmaston Mews and South Parade.
  • Other parking in the area is restricted to resident permit holders only, Monday to Friday from 8.30 - 18.30.
  • Please check signs for details.

You are on Getting To (Day Surgery & Surgical Admissions Unit). Skip to the next section.

Getting To (Day Surgery & Surgical Admissions Unit)

• Day Surgery & Surgical Admissions Unit is/are located on level 1 of the Marsden Wing.
• Access to Day Surgery & Surgical Admissions Unit is via the Wallace Wing entrance.
• Enter via the Wallace Wing entrance, proceed past the reception and follow the steep ramp to the main corridor. Follow the corridor to the Marsden Wing. At the Marsden Wing entrance turn right to the Chelsea Wing and take the lift to the first floor. On exiting the lift, the Day Surgery & Surgical Admissions Unit is to the the left.
• There is ramped/sloped access to Day Surgery & Surgical Admissions Unit.
• Day Surgery & Surgical Admissions Unit is approximately 14m from the lift.
• There is a/are manual, heavy, single door(s) between the Wallace Wing entrance and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Wallace Wing Entrance - Accessible Entrance). Skip to the next section.

Outside Access (Wallace Wing Entrance - Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located on Dovehouse Street.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.
• Comments View
  • Access out of the standard hours is granted by using the intercom.
  • There are also revolving outer doors, 105cm wide which open into the same lobby before the second set of doors.
  • The wheelchairs are usually located in the lobby after the first set of doors.

You are on Outside Access (Marsden Wing Entrance - Main Entrance). Skip to the next section.

Outside Access (Marsden Wing Entrance - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located on Fulham Road.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 117cm (3ft 10in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) by revolving.
  • The door(s) may be difficult to open.
  • The width of the door opening is 110cm.
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 14 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Other Floors (Chelsea Wing). Skip to the next section.

Other Floors (Chelsea Wing)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are B, G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • MB - Added new photos.

You are on Lift (Chelsea Wing). Skip to the next section.

Lift (Chelsea Wing)

• There is a lift for public use.
• The lift is located to the left after the slight ramp leading from the Marsden Wing to the Chelsea Wing.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 100m (109yd 1ft) from the Wallace Wing entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1, 2, 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm.
• The dimensions of the lift are 135cm x 265cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lifts access the upper floors of both the Marsden Wing and the Chelsea Wing.
  • MB - Added inside lift photo.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Day Surgery & Surgical Admissions Unit). Skip to the next section.

Entrance (Day Surgery & Surgical Admissions Unit)

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• Entrance Details View
  • This information is for the entrance located on level one of the Marsden Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell but it is not at a convenient height for wheelchair users to gain access.
  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
  • There is a hand sanitiser at a convenient height for wheelchair users.
  • There is a door release button at a convenient height for wheelchair users to exit.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 160cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located just beyond the Day Surgery & Surgical Admissions entrance.
  • The reception point is approximately 5m (5yd 1ft) from the Day Surgery & Surgical Admissions entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.
• Comments View
  • Additional seating may be available in adjacent areas. However, this seating is limited at peak times.

You are on Ward (Surgical Admissions). Skip to the next section.

Ward (Surgical Admissions)

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• Ward Information View
  • This is a/an surgical ward.
  • This is a shared ward.
  • There is/are 8 bay(s) available.
  • There is/are 0 side room(s) available.
  • There is/are 8 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm (5ft 3in).
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are bright.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Ward Features and Patient Facilities View
  • A hearing assistance system is available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the ground floor of the Chelsea Wing.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the ground floor of the Chelsea Wing.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located just beyond the Day Surgery & Surgical Admissions Unit entrance.
  • This accessible toilet is approximately 12m (13yd 4in) from the Day Surgery & Surgical Admissions Unit entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The door is light.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The dimensions of the accessible toilet are 210cm x 240cm (6ft 11in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 160cm (5ft 3in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilet is located on the ground floor of the Chelsea Wing.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Main Building link (new tab) - click here.