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Oak Centre - McElwain Ward

The Oak Centre for Children and Young People at The Royal Marsden, Downs Road, Sutton, Surrey, SM2 5PT

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Main Hospital Entrance is located off Downs Road and is approximately 1.5 miles south of Sutton town centre via the B2230 Brighton Road. If going via the M25 from the south leave the M25 at Junction 8 and join the A217 to Sutton. Continue for approximately eight miles until you reach a roundabout with a signpost for the B2230 Brighton Road to Sutton. Take the first turning on the right into Downs Road. The turning is just after a small hump back bridge and immediately before the pedestrian crossing. Continue over the crossroads. The Royal Marsden is the second turning on the left.
    • There is a car park on site for patients and visitors. Parking is limited and travelling by public transport is encouraged. There are car parking spaces for patients and visitors to be dropped off which include Blue Badge bays. All other parking is chargeable, including Blue Badge holders. Patients may be given free parking permits to cover the days of their treatment.
  • By Bus View
    • London and local bus routes run close to the hospital or terminate nearby. Bus numbers may vary due to changes in routes. Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road. They connect with Morden underground station (Northern Line), and Sutton, Tooting, Redhill and Banstead train stations. You should ask for the Downs Road stop. Bus numbers S3 and S4 stop in the hospital grounds, outside the main entrance. They run every 30 minutes (peak hours only, no Sunday service) and both pass through Sutton town centre and stop at the train station. The S3 bus terminates at Worcester Park station and the S4 at Roundshaw. There is a live bus information screen at a high level, located above the site map, just inside the main entrance.
  • By Train View
    • The nearest train stations are; Sutton and Belmont.

      Sutton Station: served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex. For connecting services from the south coast, change at Horsham. For connecting services from West London, change at Wimbledon. The hospital is about a mile and a half from Sutton station and is an uphill walk. The journey takes about ten minutes by bus or taxi.

      Belmont Station: served by trains on the London Victoria to Epsom Downs line. Belmont station is a quarter of a mile from the hospital. Trains run every hour and more frequently during peak travel times. There is no Sunday service. The walk from Belmont station is also uphill.
  • By Underground View
    • The nearest underground station is Morden (Northern Line). There is lift access at this station. The station is approximately 6 miles from the hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the West Wing corridor, to the left off the main entrance foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are not volunteers available for help and assistance at the hospital.
  • Hospital staff do receive disability awareness / equality training.
  • No hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print, different languages and audio.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the porter service, through any of the service receptions.
  • The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Hotline provides specialist advice and support to all Royal Marsden patients, their carers, and hospital and community-based doctors and nurses caring for Royal Marsden patients. You can call 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
  • Additional hospital services link (new tab) - click here.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the east of the main building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the Main Hospital Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located outside the Main Hospital Entrance and the Radiotherapy Treatment entrance.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Hospital Entrance.
  • Comments View
    • There is a hatched zone around some of the Blue Badge bays.
    • There are 4 Blue Badge bays to the right of the car park entrance barrier. These bays are for short stay use only (up to 20 minutes).
    • Like the drop off bays, there is no charge to park in these spaces.
    • There is a level route between these bays and the Main Hospital Entrance.
    • There are 13 further Blue Badge bays in the main car park after the barrier.
    • These are in the first two sections to the right after the barrier.
    • There is a steep slope on the road and footpath between these bays and the Main Hospital Entrance.
    • The dropped kerb to access the footpath is uphill from the bays, so wheelchair users will probably need to use the roadway.
    • This steep slope can be bypassed using the Radiotherapy entrance from the car park and taking Lift 9 to the basement level.
    • There is then level access on the basement corridor to access other services in the main building using Lift 7 to access the East Wing or Lift 1 or 2 to access the West Wing.
    • There are 11 parent and child parking bays outside the entrance to the Oak Centre (photographs 7 and 8).
    • These are reserved for families attending day care appointments only in the Oak Centre.
    • A parking permit must be obtained from the Oak Centre reception and the car registration details recorded there.

Getting To (McElwain Ward from the Oak Centre Main Entrance)

  • The McElwain Ward is/are located on the ground floor of The Oak Centre for Children and Young People.
  • Access to the McElwain Ward is via the Oak Centre Main Entrance.
  • Enter via The Oak Centre Main Entrance. Go through the double doors to the left of reception signed 'Daycare'. Continue ahead past the Parents' Lounge and through another set of double doors. At the end of the corridor the entrance to McElwain Ward is located on the left.
  • There is step free access to the McElwain Ward.
  • The McElwain Ward is approximately 50m from the Oak Centre Main Entrance.
  • There is a/are manual, heavy, double door(s) between the Oak Centre Main Entrance and the department/service.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (The Oak Centre Main Entrance)

  • Entrance Details View
    • This information is for the entrance located in the South Wing, to the left of the Main Hospital Entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is an intercom at a convenient height for wheelchair users to gain access.
    • There is a hand sanitiser at a convenient height for wheelchair users.
    • There is a door release button but it is not at a convenient height for wheelchair users to exit.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance and between the two sets of doors.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.

Outside Access (The Oak Centre Out of Hours Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the building, from the staff car park off Cotswold Road.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is an intercom at a convenient height for wheelchair users to gain access.
    • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 145cm.
  • Comments View
    • This entrance is used for patients and visitors to McElwain Ward and the Teenage Cancer Trust Unit, when The Oak Centre Main Entrance and reception are closed.
    • Patients can be dropped off near this entrance via the staff car park, but patients and visitors cannot park in this area.
    • There are steep ramps on the route to this entrance through the hospital main building.

Opening Times (Visiting Times)

  • This ward is open 24 hours.
  • Comments View
    • Parents are allowed to stay on the ward with their children.

Ward (McElwain Ward)

  • Ward Information View
    • This is a/an Children's (1 - 16 years) ward.
    • This is a shared ward.
    • There is/are 3 bay(s) available.
    • There is/are 8 side room(s) available.
    • There is/are 18 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 170cm (5ft 7in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are bright.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 114cm.
    • There is a lowered section.
    • The height of the lowered section of the desk is 76cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is a relatives' room for the ward.
    • The width of the door opening into the relatives' room is over 75cm.
    • There is a clear turning space in the relatives' room.
    • There is a/are chair(s) with armrests available within the relatives' room.
  • Example Side Room View
    • There are multiple side rooms available with accessible ensuites.
    • The side room surveyed does have an accessible ensuite.
    • The width of the door opening into the side room is over 75cm.
    • The side room surveyed does not have a ceiling track hoist.
    • There is sufficient space next to the bed for a mobile hoist to operate.
    • There is room for a wheelchair user to manoeuvre around the bed.
    • Bedside storage is available.
    • The colour contrast between the walls and the floor in the side room is good.
    • The lighting levels in the side room are adjustable.
    • The width of the door opening into the ensuite is over 75cm.
    • There is a clear unobstructed turning space within the ensuite.
    • The fixtures/facilities available in the ensuite include; a bath, a toilet and a wash basin.
    • The colour contrast between the walls and the floor in the ensuite is good.
    • The lighting levels in the ensuite are adjustable.
  • Ward Features and Patient Facilities View
    • A hearing assistance system can be brought in from another department/ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located off The Oak Centre Main Entrance foyer.
    • There are standard toilet facilities on the ward for visitors.

Room / Area (Parents Lounge)

  • There is / are 1 room(s) / area(s) available.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 80cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • No tables are permanently fixed.
  • The room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the room / area.
  • Lighting levels are adjustable.
  • Comments View
    • This room is available for parents who have children in Daycare or McElwain Ward.
    • It is located off the corridor between the two units.

Room / Area (Therapies Room)

  • There is / are 1 room(s) / area(s) available.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • The room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the room / area.
  • Lighting levels are adjustable.
  • Comments View
    • This room is used for group and individual sessions with Speech Therapists, Occupational Therapists and Physiotherapists.
    • This room is used by patients of Daycare and McElwain Ward.

Peak Times

  • Please note - Public areas may become crowded during peak times.

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