Access Guide
Introduction
- Services / facilities within the building include a garden centre, a café, numerous other businesses including gift shops, a dog groomers, a vintage shop and a hair salon.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Ockendon.
- There is not a tram stop within 150m (164yds) of the venue.
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 17:30.
- Sunday 10:00 - 16:30.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located directly in front of the venue.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are loose chippings.
- The car park surface is loose chippings.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on the left hand side of the car park.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are permanently held open.
- The door(s) is/are double width.
- The width of the door opening is 220cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Counter
- The counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 90cm (2ft 11in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are moderate to good.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are moderate to good.
Level Change (Gift Shop)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the doorway.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is not a/are not handrail(s) at the step(s).
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Comments
View
- The door opening is 155cm.
Level Change (Seasonal Shop)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the doorway.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is not a/are not handrail(s) at the step(s).
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Comments
View
- The door opening is 77cm.
Level Change (Crystal Meditation)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 113cm (3ft 8in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the doorway.
- There is/are 1 step(s) to the area/service.
- The step(s) is/are clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- The ramp/slope does not bypass the step(s).
Entrance (Café)
- This information is for the entrance located to the rear of the garden centre on the right hand side.
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Entrance
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- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are easy to open.
- The width of the door opening is 80cm.
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Step(s)
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- The step(s) is/are located at the door threshold.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 6cm.
Eating and Drinking (Café)
- The following information is for the café.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m (3ft 3in) from the café entrance.
- The distance between the floor and the lowest table is 68cm (2ft 3in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is a variety of seating available including chairs without armrests, bench, booth seating and an outdoor seating area. There are also high chairs available.
Standard Toilet(s) (Standard Toilet)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located at the rear of the garden centre on the left hand side.
- The female toilet(s) is/are approximately 18m (19yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the female toilet(s).
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Comments
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- At the time of survey (November 2022) the male toilets were under refurbishment.
Level Change (Standard Toilet)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the standard toilet.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 100cm (3ft 3in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the doorway to the standard toilet.
- There is/are 1 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
- The ramp/slope does not bypass the step(s).