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House Of Fraser

200 Lakeside Shopping Centre, West Thurrock Way, West Thurrock, Essex, RM20 2ZR

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Access Guide

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2020 Changes

  • AccessAble are aware that there have been changes to this Access Guide, which includes the information on the accessible changing rooms. Our surveyors will revisit the venue to update the information as soon as possible, subject to Government restrictions.

COVID-19 Information

  • The information in this section was taken in October 2020.
  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are currently unavailable.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times

  • Monday 10:00 - 22:00.
  • Tuesday 10:00 - 22:00.
  • Wednesday 10:00 - 22:00.
  • Thursday 10:00 - 22:00.
  • Friday 10:00 - 22:00.
  • Saturday 09:00 - 21:00.
  • Sunday 10:30 - 17:00.

Location

  • The venue is situated within the centre of the town.
  • The venue is in a pedestrian area.
  • This venue is situated in the Lakeside Shopping Centre.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Chafford Hundred.
  • The venue is in a shopping mall.

Parking (Car Park 10)

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is at the side of the venue.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
  • The car park type is both open air and multi storey.
  • The nearest designated bay is 20m (22yd) from the main entrance.
  • The furthest designated bay is 100m (109yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 200.
  • Comments View
    • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
    • There are a total of 12 car parks around the shopping centre.
    • Car park's 9 & 10 have both covered disabled parking and open disabled parking.
    • These car parks are located adjacent to Debenhams.
    • Car park 6 also has open disabled parking.

Outside Access (Main Entrance)

  • This information is for the entrance located to the side of the centre next to Debenhams.
  • There is level access into the venue.
  • The main doors open automatically.
  • The door opening is 157cm (5ft 2in) wide.

Outside Access (Ground Floor)

  • This information is for the entrance located at the front of the store.
  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Ground Floor - Rear Car Park Entrance)

  • This information is for the entrance located at the back of the store.
  • There is not level access into the venue.
  • The main doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 168cm (5ft 6in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open both ways.
    • The doors are double width.
    • The door opening is 160cm (5ft 3in) wide.

Level Change (Ground Floor - Rear Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the back of the building.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (1st Floor)

  • This information is for the entrance located at the front of the store.
  • There is level access into the venue.
  • The main doors open (no doors).

Lift

  • There is a lift for public use.
  • The lift is located directly in front of Primark on each level.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 100m (109yd) from main entrance.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (1st Floor - Rear Car Park Entrance)

  • This information is for the entrance located at the back of the store.
  • There is level access into the venue.
  • The main doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 168cm (5ft 6in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open both ways.
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 168cm (5ft 6in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Customers cannot charge scooters or wheelchairs at the venue.

Other Floors

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located to the left of the store from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 80m (87yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 188cm x 188cm (6ft 2in x 6ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Accessible Changing Room (1st Floor Menswear)

  • There are accessible changing rooms available.
  • The accessible changing rooms are located on the 1st floor.
  • The accessible changing room is 38m (42yd) from the 1st floor entrance.
  • The dimensions of the accessible changing room are 252cm x 143cm (8ft 3in x 4ft 8in).
  • The facilities available in the accessible changing room are handrails.
  • Other facilities available are a flip down chair.
  • There is level access to the changing room.

Accessible Changing Room (Ground Floor Childrenswear)

  • There are accessible changing rooms available.
  • The accessible changing rooms are located within childrenswear on the ground floor.
  • The accessible changing room is 53m (58yd) from the ground floor car park entrance.
  • The dimensions of the accessible changing room are 252cm x 200cm (8ft 3in x 6ft 7in).
  • The facilities available in the accessible changing room are handrails.
  • Other facilities available are a flip down chair.
  • There is level access to the changing room.

Accessible Changing Room (Ground Floor Ladieswear)

  • There are accessible changing rooms available.
  • The accessible changing rooms are located in ladieswear on the ground floor.
  • The accessible changing room is 50m (55yd) from the ground floor car park entrance.
  • The dimensions of the accessible changing room are 252cm x 200cm (8ft 3in x 6ft 7in).
  • The facilities available in the accessible changing room are handrails.
  • Other facilities available are a flip down chair.
  • There is level access to the changing room.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 38m (42yd) from the 1st floor car park entrance.
    • The accessible toilet is located to the right of the cafe on the 1st floor.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is light.
    • The dimensions of the accessible toilet are 172cm x 217cm (5ft 8in x 7ft 1in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is fair.
    • Lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the right of the cafe on the 1st floor.
    • The female and male toilets are 28m (31yd) from the 1st floor car park entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located to the right of the cafe on the 1st floor.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.