You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 22:00.
• Tuesday 10:00 - 22:00.
• Wednesday 10:00 - 22:00.
• Thursday 10:00 - 22:00.
• Friday 10:00 - 22:00.
• Saturday 09:00 - 21:00.
• Sunday 11:00 - 17:00.

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• Comments View
  • The shopping centre is open on Bank Holidays from 10:00 - 19:00..

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in West Thurrock.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Chafford Hundred.
• The venue is in a shopping mall.

You are on Parking (Car Park 10). Skip to the next section.

Parking (Car Park 10)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is at the side of the venue.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The car park type is both open air and multi storey.
  • The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
  • The nearest designated bay is 20m (22yd) from the main entrance.
  • The furthest designated bay is 100m (109yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 200.
• Comments View
  • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
  • There are a total of 12 car parks around the shopping centre.
  • Car park's 9 & 10 have both covered disabled parking and open disabled parking.
  • These car parks are located adjacent to Debenhams.
  • Car park 6 also has open disabled parking.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located to the side of the centre next to Debenhams.
• There is level access into the venue.
• The main doors open automatically.
• The door opening is 157cm (5ft 2in) wide.

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• Comments View
  • This is the main entrance for car park's 9 & 10.

You are on Outside Access (Car Park 6 Entrance). Skip to the next section.

Outside Access (Car Park 6 Entrance)

• This information is for the entrance located at the side of the venue.
• There is not level access into the venue.
• The main doors open automatically.
• The door opening is 150cm (4ft 11in) wide.

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• Comments View
  • This is the main entrance to car park 6.
  • Disabled parking is available in this car park.

You are on Level Change (Alternative Entrance). Skip to the next section.

Level Change (Alternative Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1-2.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting level is bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located directly in front of Primark on each level.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 100m (109yd) from main entrance.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Reception (Information Desk). Skip to the next section.

Reception (Information Desk)

• The reception desk is 20m (22yd) from the lift.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Comments View
  • The information desk is located on level 2 of the shopping centre.

You are on Accessible Toilet (Level 1 Debenhams). Skip to the next section.

Accessible Toilet (Level 1 Debenhams)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • This accessible toilet is located on the left hand side before you enter Debenhams.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 180cm x 180cm (5ft 11in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • A lift is available in the toilet area to take you down from level 2.

You are on Standard Toilet(s) (Level 1 Debenhams). Skip to the next section.

Standard Toilet(s) (Level 1 Debenhams)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left before you enter Debenhams.
  • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
• Comments View
  • There are both accessible and standard toilets available at either end of level 1 and next to Well Heeled on level 3.
  • Baby change facilities are available in Boots, Debenhams, House of Fraser, Marks & Spencer and on level 3 next to T Shirt Print.

You are on Level Change (Level 1 Toilets & Baby Change). Skip to the next section.

Level Change (Level 1 Toilets & Baby Change)

• There is a ramp or slope to access this service.
• The ramp or slope is located as you enter the male & female toilets.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 125cm (4ft 1in).

You are on Accessible Toilet (Level 1 House of Fraser). Skip to the next section.

Accessible Toilet (Level 1 House of Fraser)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 1000m (1093yd 1ft) from the main entrance.
  • This accessible toilet is located on the right hand side before you enter House Of Fraser.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 178cm x 184cm (5ft 10in x 6ft).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • A lift is available in the toilet area to take you down from level 2.

You are on Standard Toilet(s) (Level 1 House of Fraser). Skip to the next section.

Standard Toilet(s) (Level 1 House of Fraser)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the right before you enter House of Fraser.
  • The female and male toilets are 1000m (1094yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.

You are on Accessible Toilet (Level 3 Food Court). Skip to the next section.

Accessible Toilet (Level 3 Food Court)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
  • This accessible toilet is located on level 3 in the food court.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 210cm x 225cm (6ft 11in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s) (Level 3 Food Court). Skip to the next section.

Standard Toilet(s) (Level 3 Food Court)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on level 3 in the food court.
  • The female and male toilets are approximately 15m (16yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Staff are Text Relay aware.
• Children are welcomed at the venue.

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• Comments View
  • The picture shows the baby change facility available on level 3 of the shopping centre.