You are on 2020 Changes. Skip to the next section.

2020 Changes

• AccessAble are aware that there have been changes to this Access Guide, which includes the information for a new extension and new food area. Our surveyors will revisit the venue to update the information as soon as possible, subject to Government restrictions.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 22:00.
• Tuesday 10:00 - 22:00.
• Wednesday 10:00 - 22:00.
• Thursday 10:00 - 22:00.
• Friday 10:00 - 22:00.
• Saturday 09:00 - 21:00.
• Sunday 11:00 - 17:00.

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• Comments View
  • The shopping centre is open on Bank Holidays from 10:00 - 19:00..

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in West Thurrock.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Chafford Hundred.
• The venue is in a shopping mall.

You are on Parking (Car Park 10). Skip to the next section.

Parking (Car Park 10)

• The venue does have its own car park.
• Parking is free for all users.
• The car park is at the side of the venue.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 10+ designated parking bay(s) within the car park.
• The car park type is both open air and multi storey.
• The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
• The nearest designated bay is 20m (22yd) from the main entrance.
• The furthest designated bay is 100m (109yd) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does have tactile paving.
• The patron does have to cross a road.
• The road is generally quiet.
• The car park does have a height restriction barrier.
• The maximum height is 200.

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• Comments View
  • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
  • There are a total of 12 car parks around the shopping centre.
  • Car park's 9 & 10 have both covered disabled parking and open disabled parking.
  • These car parks are located adjacent to Debenhams.
  • Car park 6 also has open disabled parking.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located to the side of the centre next to Debenhams.
• There is level access into the venue.
• The main doors open automatically.
• The door opening is 157cm (5ft 2in) wide.

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• Comments View
  • This is the main entrance for car park's 9 & 10.

You are on Outside Access (Car Park 6 Entrance). Skip to the next section.

Outside Access (Car Park 6 Entrance)

• This information is for the entrance located at the side of the venue.
• There is not level access into the venue.
• The main doors open automatically.
• The door opening is 150cm (4ft 11in) wide.

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• Comments View
  • This is the main entrance to car park 6.
  • Disabled parking is available in this car park.

You are on Level Change (Alternative Entrance). Skip to the next section.

Level Change (Alternative Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1-2.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting level is bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located directly in front of Primark on each level.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 100m (109yd) from main entrance.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Reception (Information Desk). Skip to the next section.

Reception (Information Desk)

• The reception desk is 20m (22yd) from the lift.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Comments View
  • The information desk is located on level 2 of the shopping centre.

You are on Accessible Toilet (Level 1 Debenhams). Skip to the next section.

Accessible Toilet (Level 1 Debenhams)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • This accessible toilet is located on the left hand side before you enter Debenhams.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 180cm x 180cm (5ft 11in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • A lift is available in the toilet area to take you down from level 2.

You are on Standard Toilet(s) (Level 1 Debenhams). Skip to the next section.

Standard Toilet(s) (Level 1 Debenhams)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left before you enter Debenhams.
  • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
• Comments View
  • There are both accessible and standard toilets available at either end of level 1 and next to Well Heeled on level 3.
  • Baby change facilities are available in Boots, Debenhams, House of Fraser, Marks & Spencer and on level 3 next to T Shirt Print.

You are on Level Change (Level 1 Toilets & Baby Change). Skip to the next section.

Level Change (Level 1 Toilets & Baby Change)

• There is a ramp or slope to access this service.
• The ramp or slope is located as you enter the male & female toilets.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 125cm (4ft 1in).

You are on Accessible Toilet (Level 1 House of Fraser). Skip to the next section.

Accessible Toilet (Level 1 House of Fraser)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 1000m (1093yd 1ft) from the main entrance.
  • This accessible toilet is located on the right hand side before you enter House Of Fraser.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 178cm x 184cm (5ft 10in x 6ft).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • A lift is available in the toilet area to take you down from level 2.

You are on Standard Toilet(s) (Level 1 House of Fraser). Skip to the next section.

Standard Toilet(s) (Level 1 House of Fraser)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the right before you enter House of Fraser.
  • The female and male toilets are 1000m (1094yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.

You are on Accessible Toilet (Level 3 Food Court). Skip to the next section.

Accessible Toilet (Level 3 Food Court)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
  • This accessible toilet is located on level 3 in the food court.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility, the Customer Services Desk on Brompton Walk or from any member of the Intu team on the Mall.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 210cm x 225cm (6ft 11in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s) (Level 3 Food Court). Skip to the next section.

Standard Toilet(s) (Level 3 Food Court)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on level 3 in the food court.
  • The female and male toilets are approximately 15m (16yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.
• Staff are Text Relay aware.
• Children are welcomed at the venue.

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• Comments View
  • The picture shows the baby change facility available on level 3 of the shopping centre.