You are on Opening Times. Skip to the next section.

Opening Times

• Opening times do vary depending on timetabling.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Tilbury.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Tilbury Town.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Departures Entrance). Skip to the next section.

Outside Access (Departures Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 284cm (9ft 4in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 173cm (5ft 8in) wide.
• Comments View
  • The Security Metal Detector is 75cm wide.
  • Wheelchair users do not use the security metal detecter.
  • There is a specialised hand search carried out by trained security staff (provided permission is given).

You are on Level Change (Departures Entrance). Skip to the next section.

Level Change (Departures Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 3 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.

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• Comments View
  • The ramp overcomes the steps.

You are on Outside Access (Arrivals Exit). Skip to the next section.

Outside Access (Arrivals Exit)

• This information is for the entrance located in the Customs Hall.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 180cm (5ft 11in) wide.

You are on Level Change (Arrivals Exit). Skip to the next section.

Level Change (Arrivals Exit)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the doors to the car park.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

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• Comments View
  • There are two wheelchairs available to borrow.
  • The picture on the left shows the departures terminal and the picutre on the right shows the Customs Hall.

You are on Outside Access (Departures Gate). Skip to the next section.

Outside Access (Departures Gate)

• This information is for the entrance located at the rear of the departures lounge.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 157cm (5ft 2in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 182cm (5ft 12in) wide.

You are on Level Change (Departures Gate to Ship). Skip to the next section.

Level Change (Departures Gate to Ship)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the ship.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located at the start of the ramp.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are shallow.
• The steps do not have handrails.

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• Comments View
  • The ramp has handrails.

You are on Outside Access (Arrivals Gate). Skip to the next section.

Outside Access (Arrivals Gate)

• This information is for the entrance located inside arrivals.
• There is not level access into the venue.
• The main doors open by sliding.
• The doors are double width.
• The doors are heavy.
• The door opening is 226cm (7ft 5in) wide.

You are on Level Change (Ship to Arrivals Gate). Skip to the next section.

Level Change (Ship to Arrivals Gate)

• There are steps to access this area / service.
• The steps are located just before the arrivals gate.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are shallow.
• The steps do not have handrails.

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• Comments View
  • The ramp leads from the ship to arrivals.
  • The slope of the ramp varies from level to steep depending on the height of the tide due to it being a floating dock.
  • Assitance is provided.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located in the departures waiting area.
  • The female toilets are 66m (72yd) from the departures entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located in the departures waiting area.
  • The male toilets are 71m (78yd) from the departures entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial, tactile and Braille signage on or near the toilet door.
  • The accessible toilet is 64m (70yd) from the departures entrance.
  • The accessible toilet is located in the departures terminal.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 194cm x 343cm (6ft 4in x 11ft 3in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 64cm (2ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The sink is 82cm (2ft 8in) high.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.